About the job

Job summary

Working in a team with the Facilities Managers, the Security/Facilities Assistant will play a critical role in providing an efficient and responsive facilities and security service for the Bristol office and wider organisation. Acting as the first point of contact within the office and managing a shared inbox/Help Desk platform to resolve issues and queries as well as liaising with members of staff, building managements, external visitors, and service providers in a professional and efficient manner.

Job description

You will be joining our small but friendly and enthusiastic team, who are committed to providing a high-quality facilities service, ensuring the safety and security of staff, external visitors, and partners. The role includes supporting security functions to manage building access pass production, process staff security clearances, and support facilities functions to promote a brilliant place to work through first class customer service. Working in a respectful, collaborative way and through innovative approaches to problem solving to handle security and facilities related enquiries. 

 

This is a rare chance to shape the future of housing in a fast growing, national organisation with real social purpose. By supporting the office environments and working with internal stakeholders you will provide an environment which allows colleagues to work efficiently, consistently and effectively and have the opportunity to help create a secure, brilliant place to work.

 

Person specification

his role will suit you if you have a passion for delivering first class customer service and are comfortable "spinning several plates" at once, always be looking for innovative ways to improve processes.

 You'll be comfortable supporting the organisation with complex security and facilities issues, aiming to resolve them efficiently, professionally and in accordance with internal service level agreements. You will be proficient and confident in dealing with operational security and when engaging with staff at all levels to resolve issues in the office environment and with security procedures. You will be passionate about supporting the organisation to ensure that Homes England’s offices are a clean, tidy, safe, professional, functional, and secure environments for staff and visitor. 

 As an innovative, accountable and professional member of the team, you’ll understand how to support colleagues and internal stake holders as first point of contact through strong customer service and be able to demonstrate you can work with others in a collaborative, inclusive way. Your discussions and engagements will always be shaped by a good understanding of the commercial and operational impact of what we do as a team.

Benefits

Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:

Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.

Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.

Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.

Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.

We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave

Things you need to know

Selection process details

Things you need to know

How to apply?

To apply please follow the links to our careers page.

Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

For more information on the role, please see the attached Job Description.

 

Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.

Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.

Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.  We are proud to be an equal opportunities employer that values and respects the people who work for us.  Our aim is to be an employer of choice, enabling everyone to reach their full potential.

Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:

https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.

Further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Name:  Recruitment Team

Email:  recruitmentinfo@homesengland.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.