About the job

Job summary

The role is based in the Apprenticeship Experience and Delivery team and has a primary focus on Progression and Data reporting and analysis.

The ability to engage with our learners and key stakeholders, provide support and encouraging participation in high quality Apprenticeship will be key to success .

There will be opportunity to support the wider agenda specifically in apprenticeships evaluation of experience and communications.

Job description

The successful Candidate will be expected to:

1. Promote and encourage uptake of full range of Apprenticeships to colleagues across DWP maximising Levy spend and helping to build a more professionalised workforce in line with the Civil Service Apprenticeship Strategy by:  

• Working in collaboration with the business to deliver our Agenda, with support from Profession/Capability Leads. 
• Support/manage the delivery, monitoring and management of apprenticeship end to end journey across DWP. 
• Understanding how our offer fits with business objectives. 

2. Manage end-to-end tracking from apprenticeship enrolment, progression to completion, MI, query handling, finance monitoring, tracking and trend analysis by:   

• Supporting the delivery of DWP/Civil Service Apprenticeship Strategy. 
• Monitoring of end-to-end journey from nomination/sign up, through progression, to completion. 
• Engaging with all Profession/Capability Leads to ensure learners are progressing and sufficient time is being allocated towards apprenticeship. 
• Supporting business/learners through to EPA/completion. 
• Managing invoices for commercially funded learners. 
• Analysing MI for discussion with business/profession leads, helping to drive forward progression and increase overall number of completions. 
• Challenging data inaccuracies where appropriate, with focus on quality and continuous improvement at all times. 
• Monitoring learners in pipeline awaiting sign-up to ensure all providers remain within service level agreement (SLA), escalating to Delivery Office Lead (SEO) where appropriate. 
• Dealing with queries, collating risks and issues log from Capability Leads, escalating national/re-occurring issues to Delivery Office Lead. 

Person specification

Key Criteria:

• Significant experience using data management software (including Microsoft Excel) to gather, input, manipulate and interrogate data within agreed timescales to meet tight deadlines, demonstrating high attention-to-detail to ensure data accuracy and integrity (LEAD CRITERIA).
• Proven ability to conduct complex analysis of large datasets, identifying patterns and trends and drawing conclusions to inform decision-making and support continuous improvements. 
• Have the ability to quickly build effective relationships and engage, challenge, influence and communicate with a diverse range of key stakeholders
• Be a methodical and organised analytical thinker with a continuous improvement focus. You can solve problems and develop proposals, influence outcomes and drive activity to a conclusion even when there is ambiguity.
• Be resilient, able to work autonomously on your own yet thrive on working in a fast- paced environment that has changing priorities.
• Exceptional leadership skills and experience of working across geographically dispersed teams.
• Experience of developing communications and presentations.
• Role model effective behaviours to ensure that the team is inclusive, engaged and motivated in the work that they do.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Location

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.   

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed. 

Hybrid Working

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home.  This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Application

As part of the application process you will be asked to complete a CV and personal statement (Max 1000 words).

Further details around what this will entail are listed on the application form.

Written Sift

The written sift will be conducted using evidence from your Personal Statement and will be assessed against the Key Criteria within the advert.

The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short, and allows an initial check of eligibility but will not be scored, so please put the main content of your evidence and skills in your Personal Statement.

Should a large number of applications be received we will use the Lead Key Criteria:

• Significant experience using data management software (including Microsoft Excel) to gather, input, manipulate and interrogate data within agreed timescales to meet tight deadlines, demonstrating high attention-to-detail to ensure data accuracy and integrity (LEAD CRITERIA)

to initially assess your application during the Sift stage. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview. 

Interview

Shortlisted candidates will be invited to attend a video interview on MS Teams. The interview panel will be a minimum of two people. The interview will assess: Behaviours and Strengths. The interview aims to be more of a conversation exploring the candidate’s capability for the role.

The interview panel may ask you other questions, including follow-up questions, and those about your experience, abilities and strengths.

Candidates will be asked further probing questions to determine suitability for the role.

Sift and interview dates to be confirmed. 

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Further Information

Find out more about Working for DWP.

A reserve list may be held for a period of 12 months from which further appointments can be made. Reserve list candidates will be posted in merit order by location.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Before applying for this vacancy Current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.