About the job

Job summary

We are currently looking for an Events Manager to join our Communications and Engagement group.

This is a full-time opportunity, on a permanent basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU. Please be aware that this role can only be worked in the UK and not overseas.  There is also a requirement for occasional travel to our site at South Mimms, Hertfordshire or to other locations as appropriate.  The successful candidate may be expected to work unsocial hours on occasions with time off in lieu e.g. to support events.

We are currently operate a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.

 

Who are we? 

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.  

The MHRA Communications and Engagement function is a multi-award-winning team that has a consistent track-record of achievement and providing value for money. Our focus is to support the agency to deliver its business outcomes by putting patients and the public at the centre of all our work. We are organised in the following teams: News and Media, Communications, Patient and Public Stakeholder Engagement and Customer Experience.

Job description

The role sits in the Marketing team (part of the wider Communications team) which is responsible for developing and protecting our brands; developing and delivering marketing plans and activities that drive patients, customers, stakeholders and partners towards our products and services; managing customer research, data and insight projects that inform our strategies and activities; developing and delivering our income-generating events programme. We work closely with other teams across the Communications and Engagement function – and the wider organisation – to deliver on our goals.

The Events Manager will plan and efficiently implement our events programme comprising cost-effective, impactful in-person, hybrid and virtual events, exhibitions and speaker opportunities to ensure we meet our income and engagement objectives and consistently exceeds delegates’ expectations.

They will promote our events using web, email and social media channels, use innovative technologies to deliver an optimised delegate experience, fully evaluate the impact of our events and support the Events Lead to develop new events and respond to queries.

 

Key responsibilities:

• Analysis and planning: Source industry trends, delegate feedback and competitor event performance to support the Events Lead to identify opportunities for new events that support our strategic, income and engagement objectives. Plan engaging in-person, hybrid and virtual events, exhibitions and speaker opportunities that meet or exceed objectives and delegate expectations.
• Event development and delivery: Develop high-quality event project plans with clear objectives and deadlines, efficiently coordinating input from senior colleagues, operational teams, partners, Communication and Engagement group colleagues, and suppliers to ensure the delivery high quality, on-brand in-person, virtual or hybrid events that exceed delegates’ expectations. Consistently apply our standard operating processes (finance approvals, speaker policy, brand clearance and partnership contracts), deliver to deadline and respond to queries from operational teams.
• Event marketing and execution: Develop and implement effective event marketing plans with clearly defined and segmented audiences, utilising email, social media and website channels. Develop and coordinate delivery of event collateral (website content, graphics, brochures, programmes, stands, banners, merchandise and graphics), including all delegate communications before, during and after the event (including all registration materials, the recording captioning marking-up and proofing of event recordings and managing edits with suppliers and coordinating publication). Identify and mitigate any risks to event delivery, escalating when required.
• Optimisation and evaluation: Track and report the performance of each event against objectives, effectively manage event budgets and keep track of costs. Monitor the performance of event marketing activities, employing a “test and learn” approach to email and social media channel effectiveness and include results and recommendations in evaluations. Manage responses to delegate queries, feedback and relevant pre- and post-event surveys.

 

Person specification

• Communicating and Influencing: Communicate with colleagues at all levels in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact. Encourage the use of different communication methods, including digital resources and highlight the benefits, including ensuring cost effectiveness. Show positivity and enthusiasm towards work, providing information clearly and promptly, encouraging others to do the same.
• Managing a quality service: Develop, implement, maintain and review systems and services to ensure delivery of professional excellence. Work with stakeholders to set priorities, objectives and timescales. Successfully deliver high quality outcomes that meet the customers’ needs and gives value for money. Identify risks and resolve issues efficiently. Involve a diverse range of colleagues, stakeholders and delivery partners in developing suggestions for improvements. Establish ways to find and respond to feedback from customers about the services provided.
• Experience: Demonstrable experience of planning, costing, marketing, delivering and evaluating impactful and cost-effective in-person, hybrid and virtual events, exhibitions and speaker opportunities, on budget and to deadline, for a range of different audiences.
• Technical: Knowledge of how to project manage a programme of income- and non-income-generating events, conferences, exhibitions and speaker opportunities, including the creation of event plans, finance trackers, marketing plans and event briefings.
• Technical knowledge: Practical knowledge of how to deliver events, exhibitions and speaker opportunities to achieve objectives, including: in-person (e.g., venue searching, selection, dressing and logistics); virtual (e.g., webinar and delegate engagement platforms including MS Teams, Zoom, GoToWebinar, Eventbrite) and; hybrid (e.g., physical venue and digital platform). Promoting these events (email and social media marketing), coordinating all delegate communications before, during and after the event (including all registration materials, the recording captioning marking-up and proofing of event recordings and managing edits with suppliers and coordinating publication); and developing and evaluating the performance of events against objectives, KPIs, ROI or other metrics, and liaising with relevant suppliers.

If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification! 

 

Please note: The job description may not open in some internet browsers. Please use Chrome or Microsoft Edge. If you have any issue viewing the job description, please contact careers@mhra.gov.uk 

Benefits

Alongside your salary of £34,841, Medicines and Healthcare Products Regulatory Agency contributes £9,407 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

We use the Civil Service Success Profiles to assess our candidates, find out more here. 

 

• Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application. 
• Presentation, to be prepared as part of your interview, with further information being supplied when you reach this stage. 
• Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles. 

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allow sufficient time. You can view the competencies for this role in the job description. 

Use of AI in Job Applications:

Applicants must ensure that anything submitted must be factually accurate and truthful. Plagiarism ‘can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

 

If you require any disability related adjustments at any point during the process, please contact careers@mhra.gov.uk as soon as possible. 

  

Closing date: 2nd June May 2024

Shortlisting date: 3/4th June 2024

Interview date: 12/13th June 2024

Candidates will be contacted within a week of the sift and the interviews completed to inform them of the outcome.

 

If you need assistance applying for this role or have any other questions, please contact careers@mhra.gov.uk 

 

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here. 

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.

 

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contact careers@mhra.gov.uk.

 

In accordance with the Civil Service Commissioners’ Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should firstly contact Mira Mepa, Head of Recruitment and Operations, Mira.Mepa@mhra.gov.uk.  

 

If you are not satisfied with the response you receive, you can contact the Civil Service Commission at: civilservicecommission.independent.gov.uk 

 

info@csc.gov.uk 

Civil Service Commission 

Room G/8 

1 Horse Guards Road 

London 

SW1A 2HQ 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.