About the job

Job summary

We are the Regional Rehabilitation Unit (RRU), an inclusive and dedicated organisation working to provide excellent care to our entitled personnel!

We are seeking to recruit a dynamic, organised and enthusiastic EO Business Manager to join our vibrant and fast paced organisation. Could this be the role for you? If so, we would love to hear from you!

This is a full time position, offering 37 hours per week.

Job description

The successful candidate will support RRU command and the clinical delivery team, the post holder will work directly to the Officer Commanding (OC) Bulford RRU and will line manage and continually develop the team of 2.5 Full Time Equivalent (FTE) RRU Administration (admin) Officers who deliver patient facing interactions, email, and telephone correspondence, booking of appointments and courses, proactive management of the appointment book and caseload, dealing with general enquiries and liaising with external agencies to facilitate the patient care pathway.

Person specification

Duties will include, but are not limited to:

• Working closely with the clinical leads to ensure that clinics and courses are managed effectively.
• Monitoring all medical administrative procedures with RRU Bulford, liaising (DHRG) Defence Healthcare Recovery Group wide to ensure administrative procedures are co-ordinated and meet the needs of the patient care pathway.
• Allocating staff to ensure the administration tasks are met across the RRU. Handling the staff leave allocation.
• Liaising with Spire facilities to facilitate patient care for imaging and surgery through the Fast Track system, invoice management and reporting any failures to fulfil targets

Please pay particular attention to the attached Job Description and Person Specification, which outlines the role requirements in further detail.

Benefits

Alongside your salary of £28,300, Ministry of Defence contributes £7,641 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.

There will be no reimbursement for any travel expenses for the interview.

Requests to work flexibly and/or part time will be considered, taking into account business needs.

Please see the link to our Youtube channel for advice preparing your best responses with some hints and tips on answering behaviour based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit.

Defence Medical Services - YouTube

There is no requirement to deploy as this is met by our uniformed personnel, but you will form the continuity of care required by our patients when based at home.

The post does NOT offer relocation expenses (move of home, excess fares or temporary transfer). Non Standard move applicants will be eligible for the full package, subject to eligibility.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.  

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.  

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact dbscivpers-sgdmsresourcingteam@mod.gov.uk. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.