Engineer End User Computing - Hardware
FCDO Services
About the job
Job summary
Looking to make a bigger impact in your career? Join our Digital Workspace team at FCDO Services. It’s an opportunity to solve complex issues, work with the latest secure technologies, and enjoy some fantastic Civil Service benefits – all while helping to safeguard people, assets and information around the world.Job description
Solve problems for customers all over the worldYou’ll provide the critical frontline support that people throughout FDCO Services and key government departments rely on. Focusing on employee desktops, mobile devices, printers and peripherals, you’ll take ownership of escalated requests, carry out technical investigations, and use all your knowledge and skills to fix problems as quickly as possible. There is a strong collaborative ethos within the team. At the same time, you’ll enjoy lots of freedom to work independently and will also have opportunities to operate remotely as well as travelling to meet with customers on site.
Take your IT skills to another level
We’re looking for someone who combines experience in secure mobile technologies with strong communication and customer service skills. Ideally, you will already be working as an EUC analyst or in a Desktop Engineer role. Either way, you’ll have a Microsoft MCA or equivalent qualification in an IT-related subject and proven expertise in creating knowledge-based articles. Other areas of experience we’re looking for include:
• Microsoft technologies
• Active Directory
• Azure Active Directory
• Group Policy
• SCCM/MECM
• End user devices
• Cisco VPN
• Hardware fault finding and repair
• Network fault-finding
• Device encryption
Enhance your career – and your rewards
Our government partners look to us to respond with speed, agility and innovation to their ever-changing security challenges. So you can expect lots of pace and variety in this role. You will also enjoy excellent support for career progression, including training on all the latest Microsoft desktop technologies to help you keep up to speed. Then there’s all the benefits we offer. Excellent work-life balance. Flexible working opportunities. On-site OFSTED-registered nursery. Civil Service pension. And lots more. In short, it’s your job bigger.
All our employees have to be security cleared to the highest level, so you’ll need to undergo a comprehensive vetting process before joining.
To find out more about this role, our benefits and our organisation, please visit FCOS Careers Current jobs (fcdoservicescareers.co.uk)
It takes a diverse team to protect a diverse world
The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And Employers for Carers. And it’s how you know you’re joining an inspiring, inclusive organisation.
Hanslope Park based posts attract a Location Allowance of £1,750 per annum.
London based posts attract a Location Allowance of £5,000 per annum.
FCDO Services are regulated by the Civil Service Commission.
Person specification
Skills
- Programming and build;
- Systems operations;
- Asset and configuration management;
- Incident management;
- Change and release management;
- Analyse, interrogate and evaluate data;
- Draft/author professional/technical documents;
- Interpret professional/technical documents;
- DDaT Role: Engineer – End User Computing
Qualifications, Knowledge and Experience
Essential
- Agile & ITIL Foundation level / relevant experience;
- Microsoft role-based certification - Fundamentals and relevant product certifications;
- Strong technical understanding of hardware, software and systems being supported;
- Significant experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment, e.g. MOD;
- Experience in a high-pressured, fast-paced team
Desirable
- Experience of working within ITIL environments;
- Microsoft role-based certification – Associate;
- Experience of working with relevant technologies and/or systems;
- Experience of relevant tools, such as ServiceNow;
- Working knowledge of relevant components, devices, processes and protocols
Benefits
Alongside your salary of £35,510, FCDO Services contributes £9,587 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Things you need to know
Selection process details
Shortlisting will be conducted against the Job Specific Skills, Knowledge & Experience outlined in the Role Profile.
Interviews will be conducted using a mixture of Behaviours and Job Specific questions, presentation or job specific exercise.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.