About the job

Job summary

Are you a natural leader, with a passion for motivating others?

Do you have a passion for managing casework and improving quality management?

Are you able to communicate data in a clear way?

This is a fantastic and varied opportunity to work within a supportive and energetic Agency. Working alongside highly skilled and ambitious professionals, you will play a pivotal role in making UK roads safer.

Job description

The Enforcement Quality Manager will work within the Enforcement Directorate and lead on casework quality improvement.

The role holder will lead the drive to raise standards of Quality Control across the Directorate.

They will:

Work with Enforcement management to ensure that all quality requirements are delivered to the standards required.  They will champion a culture of coaching to improve and be an advocate for continuous improvement.

The role holder will lead a team of Quality Leads and be responsible for developing and maintaining the Quality management systems, working with a wide range of stakeholders

This role will look at what coaching, or development needs Enforcement teams may have when changes to policies and processes are made and how this may impact on the quality assurance checks that need to take place. 

The role holder is responsible for ensuring all quality checking targets are met and constantly reviewing Agency performance and measures to identify and ensure improvements are delivered by Enforcement and Policy Teams where required.

The role holder will also be expected to work very closely with the Enforcement Delivery teams, Investigations and Counter Fraud teams, the MOT Disciplinary Team and the Prosecution and Legal Services Team and act as a focal point supporting the Assurance and Systems Review Team assurance reports.

They will champion Customer service and work as part of team towards Customer Service Excellence.

Responsibilities include, but are not limited to:

• Ownership and responsibility for overseeing the refresh of the Quality agenda within the Directorate
• Act as subject matter expert working with Enforcement management teams to support high level forward planning
• Lead a new team of Quality Leads to help support quality management across the business
• Work with policy colleagues to review the guidance provided to ensure quality standards are maintained
• Work with Training and Development colleagues to ensure that all coaching and support provided to colleagues is in line with standards and policies
• Work in collaboration with other managers across all functions for the good of DVSA and to create a high performing, quality-led, well-respected Agency.

For more information about the role and responsibilities please see the attached Candidate Pack.

Person specification

We are looking for individuals with:

Significant experience of managing processes such as quality assurance and developing quality systems

Proven experience of autonomous working and leading geographically dispersed teams.

A good understanding of quality assurance principles and procedures.

Excellent communications, both written and verbal to develop good working relationships.

Additional Information

There will be some instances where you will be required to drive on DVSA business within the UK, with occasional overnight stays, however you will be notified in advance.

This role can be based in either Bristol, Newcastle, Nottingham or Swansea, where your presence at this location will form part of the working arrangements agreed with you. We operate a hybrid working model with the expectation that you will spend a minimum 60% on a DVSA site or on official business giving you greater flexibility about where and when you work.

About Us

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. 

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. 

We’re working hard to:  

• Make roads safer
• Improve services for our customers
• Make road transport greener and healthier
• Harness the potential of technology and data
• Grow and level up the economy

We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society. 

Visit the Department for Transport careers website to read more about the great opportunities and benefits of working at DVSA.  

Benefits

• An environment with flexible working options where we encourage a great work-life balance 
• Exceptional pension with an employer contribution of an average of 27% 
• Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30 
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday  
• Latest IT and Tech devices  
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues 
• Excellent learning and development tailored to your role including paid apprenticeships up to Masters level 
• Wide range of discounts schemes on high street names 
• Employee assistance program for health and wellbeing  
• Cycle to work scheme and Gym membership offers 

For more information see visit our careers page

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

The sift is due to take place week commencing 8th January 2024.

Interviews are likely to be held week commencing 23rd January 2024.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.

How to Apply

As part of the application process you will be asked to provide a CV and a 1000 word Personal Statement. Further details around what this will entail are listed on the application form.

For your Personal Statement, please provide detailed evidence of the following:

• Experience of managing processes such as quality assurance and developing quality systems
• Proven experience of autonomous working and leading geographically dispersed teams.
• A good understanding of quality assurance principles and procedures
• Excellent communications, both written and verbal to develop good working relationships.

Your personal statement will be limited to a maximum of 1000 words.

The selection process will be designed specifically for the role. As a result, your assessment will include:

• An interview and presentation

If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.

You’re encouraged to become familiar with the candidate pack as you may be assessed against any of the criteria recorded within.

The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

You can read more about Success Profiles here.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.