About the job

Job summary

Can you identify what presents a risk to road safety?

Are you passionate about leading and developing a successful team?

Do you enjoy analysing and interpreting data?

If so, we'd love to hear from you!

As an Enforcement Delivery Team Leader, you will work within Commercial Traffic Enforcement Delivery, primarily as a people manager, leading and supporting a team of remote working enforcement colleagues.

Job description

You will manage a geographically diverse team, acting as a mentor and supporting their learning and development. You will lead and implement changes within your teams and ensure concerns from customers and stakeholders are dealt with at the appropriate level in line with DVSA expectations.

You will contribute as a vital member of the local network management team, advocating for best practices and exploring cross-network opportunities. Collaborating effectively across enforcement delivery to ensure intelligence-driven interactions to drive wider engagement across the network.

You will assess roadworthiness and compliance of vehicles, drivers, and operators to enable better enforcement outcomes and directly impact upon road safety.

You will role model the required culture of engagement and inclusion, developing your team’s potential and guiding their activities to ensure delivery of high-quality services that meet customer needs. You will align activities to achieve Business Plan targets and standards, continually seeking ways to achieve value for money and consistency of service.

You will lead and implement change within your teams and ensure concerns from customers and stakeholders are dealt with at the appropriate level to DVSA expectations. You will ensure that your team operate a high standard of service to ensure better enforcement outcomes working within legislative, policy and procedures. You will also ensure that your team is working to intelligence led enforcement to ensure stakeholder compliance.

You will collate and analyse data using Power B.I. which displays data on a network, team and national level. This will enable you to measure performance against the wider landscape. You will quality assess case files on issues such as maintenance investigations, which are sent on to the Traffic Commissioner or prosecutors. Using your data interpretation skills, you will interrogate the data closely, identifying inaccuracies or omissions to ensure it is thorough and consistent.

You will tailor activities to ensure that work is kept on track to achieve the department’s targets.

You will be fully supported to excel in this challenging role, and we will encourage you to develop yourself as well as your team. If you do not have previous experience as a line manager, we will support you in developing these skills.

This is an exciting, varied role in which no two days are the same. In the space of one week, you could be examining vehicles, completing paperwork, appearing in court as a witness or presenting a case, presenting to stakeholders, and attending a public enquiry. All your work will be key to the contribution of road safety across the UK.

Responsibilities include, but are not limited to:

• Delivery of high performance by providing high quality leadership, support and guidance, fostering colleague engagement throughout a nationwide enforcement network.
• Coach and manage the performance of all team members ensuring they are trained, fully aware of required targets/ quality standards and kept informed of any changes.
• Ensure all team members have a current personal development plan (PDP) to cater for personal development and succession planning. This will be enabled by coaching and support of the team to overcome skills gaps.
• Take ownership for embedding a culture of continuous professional development and share best practice by communicating across the wider enforcement community to ensure the best outcomes.
• Drive improvements to the performance and compliance of the team, recognising and rewarding good/exceptional performance and tackling issues promptly to enable better enforcement outcomes.

Reserve List Information

There are locations advertised which will not have posts immediately available (including Avonmouth).

During your application, you should indicate which location you wish to be considered for and, if successful, you will be placed on an individual list of candidates for each location.

Candidates will be held on that list and drawn from it in merit order. We advise you to carefully consider which location you wish to be considered for. If you decline an offer for a location, you have expressed a preference in, you will be withdrawn from any lists you may be held on.

We may also offer candidates a location that they have not expressed a preference for where we have the requirement to do so but this will again be done on the basis of your place in the overall merit order and, in this event, you will not be removed from the list if you decline. 

Location Information

Please note that the Borehamwood position will be based at South Mimms.

For more information about the role and responsibilities please see the attached Candidate Pack.

Person specification

To succeed in this role, you will be someone who loves to work closely with others and can express yourself in a confident and concise manner. We encourage you to apply if you have experience of vehicle or traffic enforcement. You will demonstrate strong team leadership skills, gained either as a line manager, or other roles involving an element of leadership.

You have an inquisitive, analytical mind and are solutions focused, always striving for improvement.

You can interpret data and information to make sound decisions. Your attention to detail is thorough. You are able to identify inconsistencies and notice gaps in information as well as defects in vehicles.

You have excellent experience of working on casework submissions and can deliver operational targets to a high-quality standard. You work proactively, responding quickly to changing business needs.

Additional information

This role can be based in Avonmouth, Borehamwood/South Mimms, Chelmsford, Featherstone, Poole, Salisbury, Winchester or Wrexham. Your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this. 

During your application, you should indicate which location(s) you wish to be considered for and, if successful, you will be placed on an individual list of candidates for each location. Candidates will be held on that list and drawn from it in merit order. We advise you to carefully consider which locations you wish to be considered for. If you decline an offer for a location, you have expressed a preference in or have expressed an interest in more than one location and accept an offer, you will be withdrawn from any lists you may be held on. We may also offer candidates a location that they have not expressed a preference for where we have the requirement to do so but this will again be done on the basis of your place in the overall merit order and, in this event, you will not be removed from the list if you decline. 

About us

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. 

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. 

We’re working hard to:  

• Make roads safer.
• Improve services for our customer.
• Make road transport greener and healthier.
• Harness the potential of technology and data.
• Grow and level up the economy.

We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society. 

We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+. 
 
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website. 

Benefits

• An environment with flexible working options where we encourage a great work-life balance.
• Exceptional pension with an employer contribution of an average of 27%.
• Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Latest IT and Tech devices.
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
• Excellent learning and development tailored to your role including paid apprenticeships up to Masters level. 
• Wide range of discounts schemes on high street names.
• Employee assistance program for health and wellbeing.
• Cycle to work scheme and Gym membership offers. 

For more information see visit our careers page 

 

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to apply 

As part of the application process you will be asked to provide a CV and a 1000-word Personal Statement. Further details around what this will entail are listed on the application form. 

For your Personal Statement, please provide detailed evidence of the following experience: 

• Analysing and interpreting data to make decisions.
• High functioning experience of vehicle or traffic management.
• Delivery of operational targets to high-quality standards.
• Coaching and developing others to improve performance.

The sift is due to take place on 9th and 10th April 2024.

Interviews are likely to be held from 23rd April 2024.

The selection process will be designed specifically for the role. As a result, your assessment will include:

• An interview.

This interview could be conducted face to face at one of our designated offices, or via a video interview, details of which will be provided to you should you be selected for interview.  

We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates. 

If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events. 

You’re encouraged to become familiar with the candidate pack attached, as you may be assessed against any of the criteria recorded within. 

The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful. 

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.  

You can read more about Success Profiles here: Success Profiles - Department for Transport Careers (dft.gov.uk)

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.