About the job

Job summary

Do you have experience of planning and managing investigations?

Can you show resilience and deal with conflict in a calm and reserved manner?

Would you like the opportunity to work in a multi-skilled role which contributes to improving road safety?

If so, we’d love to hear from you!

Job description

As an Enforcement Delivery Casework Specialist, you will be responsible for leading the investigation and management of the High Risk and Complex Cases (HRCC) to target the serious/serially non-compliant within the remit of DVSA enforcement activity.

The role holder will act as the Senior Investigating officer (SIO) working with area Vehicle and Traffic Examiners to collect and evaluate evidence. This post is also responsible for the presentation of evidence at Public Inquiry (PI) or relevant Court on behalf of DVSA. They may also be required to attend informal hearings as part of the MOT scheme appeal process.

The successful candidate will be the National Portfolio lead (subject matter expert) having responsibility for raising the standards of investigation and quality of casework for prosecution and regulatory action across enforcement delivery.

Where wider issues are identified, the post holder may need to liaise with Policy to resolve, or to arrange for communications to be issued within Enforcement. They will actively engage with staff networks to promote best practice.

Responsibilities include but are not limited to:

• Acting as the Senior Investigating Officer (SIO) for all serious/serially non-compliance cases acting as a focal point for the collection and evaluation of evidence.
• Lead the planning, preparing, and managing of serious/serially non-compliant investigations to ensure all reasonable lines of enquiry are followed.
• Ensuring full compliance with all relevant legislations, during initial activity and throughout the case management (for example, road traffic legislation, data protection regs, investigation regulations etc).
• Being responsible for identifying and applying different approaches and methodologies to support the investigations.
• Providing regular updates of progress to Enforcement Delivery for the most serious cases.
• Preparing serious/serially non-compliant cases for presentation, evaluating and analysing a large amount of evidence and writing the final report.
• Acting as a witness to present evidence at Public Inquiry (PI) or any relevant Court acting on behalf of DVSA.
• Interviewing relevant internal and external people, collecting evidence, and appearing in court as a witness – in line with the relevant legal or MOT procedures.
• Encouraging and supporting a focus on Continued Professional Development (CPD) within Enforcement Delivery providing support and guidance.
• Providing advice and guidance across the wider team, as required, in the course of carrying out case work. This will involve ensuring compliance with all relevant legislation, professional practices, internal quality procedures and Internal Auditing Standards.
• Ensuring a continuous improvement philosophy through learning from what is delivered across the team – and experimenting with new ways of delivering work.
• Developing new ways of working to deal with newly identified issues and other nefarious activities as prioritised by the Intelligence team – working with others to create and document approaches.
• Using your expert knowledge, conduct reviews of activities undertaken by the team, to understand how they can be improved.
• Embedding a culture of continuous professional development to ensure that staff have the right knowledge, skills and behaviours and that processes and procedure are regularly reviewed.
• Developing the delivery of casework to ensure our staff have a high standard of ability to develop methodologies, investigate to a high standard and write reports that can ensure appropriate outcomes.

For more information about the role and responsibilities please see the attached Candidate Pack.

Person specification

We are looking for someone with extensive knowledge of DVSA’s enforcement work and using Electronic Casework Management Systems.

In addition, to be successful in role you will need:

• A strong eye for detail and be forensic in your approach to identifying relevant information.
• Experience of CPIA / RIPA.
• The ability to deal with conflict.
• Experience in planning, dealing with and managing investigations.
• Knowledge and experience of conducting interviews under the appropriate process.
• To be excellent communicator and can present information in a professional manner to a varied audience, which could include giving evidence in court or interviewing individuals to obtain evidence.

Additional Information.

There will also be a requirement to travel within the UK and overnight stays will be required.

This role can be based in Ashford (Kent), Gillingham (Kent), Leatherhead, Bristol, Avonmouth, Poole, Bodmin, Exeter, Tiverton, Salisbury, Portsmouth, Redruth, Plymouth, Hastings, Herne Bay, Mitcham, Eastbourne, Guildford, Chichester, Crawley, Farnborough, Chelmsford, Oxford, Chippenham, Swindon, Shoreham by Sea, Worthing, Brighton and Hove, Borehamwood , Bexleyheath, Dartford, Hayes , Bury St Edmunds or Potters Bar. Your presence at this location will form part of the working arrangements agreed with you. We operate a hybrid working model with the expectation that you will spend a minimum 60% on a DVSA site or on official business giving you greater flexibility about where and when you work.

Please note :

- The Shoreham by Sea, Brighton and Hove and Worthing positions will be based in Lancing.

- The Borehamwood position will be based in Barnet.

- The Oxford position will be based in Abingdon-on-Thames.

- The Bexleyheath or Dartford position will be based in Belvedere. 

- The Potters Bar position will be based in South Mimms.

- The Hayes position will be based Yeading. 

- The Bury St Edmunds position will be based in Elmswell.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Qualification Information

You will already hold or be prepared to work towards an Advanced Certificate in Investigative Practice - BTEC Level 7.

About Us

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

• Make roads safer
• Improve services for our customers
• Make road transport greener and healthier
• Harness the potential of technology and data
• Grow and level up the economy

We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.

We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.

To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.

Benefits

• An environment with flexible working options where we encourage a great work-life balance
• Exceptional pension with an employer contribution of an average of 27%
• Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday
• Latest IT and Tech devices
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
• Wide range of discounts schemes on high street names
• Employee assistance program for health and wellbeing
• Cycle to work scheme and Gym membership offers
• For more information see visit our careers page

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process you will be asked to provide a CV and personal statement. We do not require any previous job history upon the CV and have asked only for information surrounding previous qualifications.

Please tailor your personal statement to evidence the following:

• Extensive knowledge of DVSA’s enforcement work.
• Extensive knowledge of using an Electronic Casework Management System including experience of managing all aspects of casework, procedures, SLA’s, referral process for prosecution, to the Office of the Traffic Commissioner or the MOT Disciplinary Team.
• Experience of having dealt with conflict. 
• Experience in planning, dealing with and managing investigations.
• Knowledge & experience of conducting interviews under the appropriate process.

Your personal statement will be limited to a maximum of 1250 words.

The qualification requirement for this role is: Hold or be prepared to work towards a recognised BTEC level 7 - Advanced Certificate in Investigative Practice. Please outline on your application any relevant qualifications or (if you haven't got them) your willingness to work towards them in post.

The sift is due to take place on 18th & 19th January 2024.

Interviews are likely to be held from 31st January 2024.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.

The selection process will be designed specifically for the role. As a result, your assessment will include:

• An interview

If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.

You’re encouraged to become familiar with the candidate pack as you may be assessed against any of the criteria recorded within.

The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

You can read more about Success Profiles here.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.