About the job

Job summary

Team Background:

The eDiscovery Operations is part of the eDiscovery Team at the SFO and is responsible for facilitating and promoting the effective use of the document review platforms used by the SFO to review material.

Purpose of the post:

The team works closely with the case teams, supporting their use of the review platforms through the various stages of their investigation. In addition, the eDiscovery Operations Team works alongside other members of the eDiscovery Team, Materials Management and the Digital Forensic Unit to ensure material is delivered to the case teams in a time efficient manner.  

The purpose of this role is to provide application and business process support to the case teams and to assist them in making the best use of the review platforms. You will assist with the coordination of data processing, ensuring that material is appropriately handled, loaded into the platforms and ultimately released for review. You will also assist case teams with the construction and running of keyword and metadata searches within the platforms. 

Job description

As an eDiscovery Support Analyst you will be responsible for:

• Providing specialist application and business process support to operational business areas
• Taking ownership of end user problems and facilitating escalation of complex issues to third line support and/or third party suppliers where necessary
• Capturing service incidents and requests and recommending remedial action
• Advocating the use of best practice processes throughout the document review and production process
• Assisting operational business areas and the EHMO with processing and releasing to review of both digital and hard copy material

For more information about the role and for a full list of key responsibilities, please see attached Job Pack.

Person specification

See above and attached Job Pack.

Benefits

Alongside your salary of £36,720, Serious Fraud Office contributes £9,914 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application stage

As part of the application process you will be required to provide:

• A personal statement of no more than 500 words that explains how your skills and experience meet each of the essential experience criteria as listed in the job pack.
• A supporting CV outlining your job history.

It will not be possible to provide feedback to applicants who are unsuccessful at the application stage.

Interview stage

Behaviours and experience criteria as outlined in the job pack will be tested at interview.

Full details of the interview process will be made available to shortlisted candidates in the invite to interview.

Sift to take place from 5 March 2024.

Interviews are expected to take place w/c 18 March 2024.

All dates are indicative and subject to change.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.