About the job

Job summary

Are you someone who enjoys working collaboratively with varied stakeholders and business areas?

Would you like the opportunity to be at the centre of an exciting and evolving Enforcement team?

If so, we are looking to recruit an Earned Recognition Examiner to join us at the Driver and Vehicle Standards Agency (DVSA) and we’d love to hear from you!

Job description

The Earned Recognition team is a small team of enforcement professionals who provide vital support in achieving DVSA’s aims to provide safer driving, safer roads and safer journeys.

This exciting role involves liaising with a range of key stakeholders and assessing compliance levels through conducting analysis of data, detailing driver’s hours and maintenance system performance indicators. You will be required to make robust decisions and recommendations and support colleagues where necessary.

The team is responsible for conducting a range of duties to ensure that accurate and thorough assessments are completed regarding performance indicators, applications, audit reports and other data streams. You will play a key part in the ongoing development of the Earned Recognition scheme with a good knowledge and understanding of I.T. systems and audit standards.

Responsibilities include, but are not limited to;

• Investigating prohibitions and notices that have been issued within the business e.g. Driver’s hours or Tachograph offences, gathering evidence from internal and external sources when required to evaluate the notices.
• Assist with the management of the Earned Recognition Scheme mailbox, including replies to customer facing enquiries, process of accident or incident reports and Key Performance Indicators.
• Analysis of data and information provided by operators in regard to the Earned Recognition (ER) scheme, to assess initial application data, monitor KPI data on a regular basis, and to liaise with relevant operators to agree required actions, conduct DBA, or other supportive actions.
• Assess current forms, guides and information provided internally and externally, giving feedback on how these could be improved or become more user friendly.
• Working collaboratively with team members to assess cases received into the ER team and to reach decisions for further actions, including intel or cases submitted in a Case Review Meeting (CRM) forum.
• Good relationship management with internal and external stakeholders including (Traffic Commissioners, Operators, Authorised Audit Providers, Approved I.T. Suppliers, Members of the Public, Training Providers, Trade Associations and Contract holders)

For more information about the role and responsibilities please see the attached Candidate Pack.

Person specification

To succeed in this role, you will have the following;

• The ability to conduct analysis of data, and systems assessments to accurately review and assess levels of compliance.
• Be able to make decisions and recommendations based on evidence, enabling appropriate types of follow up actions to be made.
• To develop and maintain good relationships with a range of internal and external stakeholders / customers, to achieve required tasks.
• Excellent oral and written communication skills, including handling challenging conversations.
• Ability to probe for further information and to pay particular attention to detail.
• To be a valuable team member, as well as the ability to work alone effectively, willing to attend events to speak about Enforcement, DVSA and the Earned Recognition Scheme.
• Good knowledge of the transport industry and/or a law enforcement role.

Additional Information

This role can be based in Avonmouth, Bristol, Chadderton, Dartford, Mitcham, Newcastle-upon-Tyne, Nottingham, Swansea, Wakefield, Wrexham. Your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work.

Our current expectation is that you will spend a minimum 40% of your time at your base location. Visits to other DVSA sites or work locations count towards the 40%. Please be aware there is a Civil Service wide expectation to increase office attendance to 60% and we are working on our implementation plan.

You will be required to travel to various DVSA and other locations from time to time, which may on occasion require overnight stays. This is estimated at two to three times a month with overnight stays estimated at once every 3 months.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 32 hours per week. 

About Us

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. 

 

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. 

We’re working hard to:  

• Make roads safer
• Improve services for our customers
• Make road transport greener and healthier
• Harness the potential of technology and data
• Grow and level up the economy

We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society. 

We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+. 
 
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.  

Benefits

• An environment with flexible working options where we encourage a great work-life balance
• Exceptional pension with an employer contribution of an average of 27%
• Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday 
• Latest IT and Tech devices 
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
• Wide range of discounts schemes on high street names
• Employee assistance program for health and wellbeing 
• Cycle to work scheme and Gym membership offers
• For more information see visit our careers page

 

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process you will be asked to provide a CV and Personal Statement.

Further details around what this will entail are listed on the application form.

For your Personal Statement, please provide detailed evidence of the following:

• Your experience of having developed and maintained good relationships with a range of internal and external stakeholders or customers, to achieve required tasks.
• Your experience of when you have had to probe for further information and to pay attention to detail.
• Your experience of working as part of a team, as well as when you have had to work alone effectively.
• Your experience in a law enforcement role or knowledge of the transport industry.

Your personal statement will be limited to a maximum of 1000 words.

The selection process will be designed specifically for the role. As a result, your assessment will include:

• An interview

If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.

The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

You can read more about Success Profiles here.

The sift is due to take place 11 - 12 March 2024.

Interviews are likely to be held week commencing 25 March 2024.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.