About the job

Job summary

This position is based nationally

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

HM Courts and Tribunals Service

Directorate: Digital Technology Services (DTS)

Pay Band:  SEO

Job Title:   Service Transition Manager

Location: London / National

Successful applicants will be expected to be office  based 2 days per week in any HMCTS Office (subject to business availability). The frequency may increase in the future.  

Term: Permanent

Interview: Video conference via Teams

Important salary details: 

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

DDaT:

Roles will be recruited using a combination of the Digital, Data and Technology (DDaT) and Success Profile Frameworks. Using DDaT we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the IT Operations  Job Family, is a Service Transition Manager role at Service Transition Manger level.

Reserve List:

HMCTS run a Merit List, where candidates who are unsuccessful at interview, by only a few points, can be offered other roles, at the same band, for up to 12 months.

So, it is always a good idea to apply for a role, and try as best as you can at interview, as you never know what future opportunities it may open! You will be able to view your status via the application screen. If you have been added to the Merit List, your status will show either Merit or Reserve list.

Introduction: 

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

The post holder will work within the Service Design and Transition (SD&T) Team and work across all business programmes to provide the SD&T functions to Digital and Technology Services (DTS).

The role sits in Live Operations and will report directly into the DTS Service Design and Transition Lead, the post holder will work in a team of 10, made up of a mix of contracted resources and civil servants. They will work to build out the function to align with the departments Target Operating Model as well as participate in the overall transition planning and coordination of resources to ensure services are successfully transitioned into live with an effective end-to-end support structure across services which are aligned to business and operational needs.

Key Responsibilities:

• You will facilitate the use of the SD&T process for Digital and Technology Services, this involves working between different programmes and departments with varying working agreement and service levels in place
• Represent DTS and provide expert input and support to various governance boards which are attended by senior stakeholders including Directors, this includes the HMCTS Transition Board and the Service Design Authority. 
• You will be involved in a variety of transition activities across programmes and within the directorate to understand the varying levels of complexities in each area to deliver a fully supported service
• Ensure services being transitioned meet the agreed criteria’s before accepting services into live working with Heads of Service to ensure agreement for acceptance in to Live.
• Prioritise and deconflict transition activities for DTS using organisational priorities
• Identify gaps in support structure and creatively seek the best way to get formal structures in place with agreed SLAs
• Ensure best practice standards are built into service transition process
• Actively seek out opportunities for shift left and continuous improvement  
• Build and maintain a good working relationship with project teams and other key stakeholders and ensure conformity to SD&T processes and procedures 
• Provide direction on high impact, complex change requests, ensuring that design and transition policies, procedures and processes are applied as part of the transition work
• Collaborate with key stakeholders such as Programme Directors and Delivery Managers, to understand and balance demand priority with resource contention
• Accountable for delivering and managing the transition plans for allocated services
• Ensure any risks to live are highlighted and managed in advance

Person Specification:

• We’re looking for someone who has an extensive track record in IT service management and service operation with expertise in transition. You will be an individual who likes working in a delivery focused environment with multi-disciplinary teams and has worked at management level.
• You will participate and share ideas to enable advanced planning in building in strategies to standardise and automate, and to encourage shift left activities. You will challenge the status quo and provide ideas, thinking outside the box whilst understanding industry standards and what it takes to deliver a quality service.
• You will have strong communication and relationship building skills and a highly collaborative team player approach as well as the ability to interact with senior stakeholders and manage feedback from multiple stakeholder groups.
• You will be someone who takes pride in representing operations and enjoy the challenge of promoting work in the Service Design and Transition space.
• You will have great analytical skills and attention to detail, as well as the ability to work to demanding deadlines whilst ensuring quality.
• You will be motivated by the opportunity of working in a unique public service environment, and for a department that directly delivers services to the public in one of the largest transformation and reform programmes in government.

Skills & Experience:

• Have experience of working in Service Transition and/or IT Service Management to a high standard in a fast-paced environment.
• Demonstrate ability of working collaboratively across functions and building relationships
• Firm understanding of ITIL framework with relevant qualifications
• Experience of working within an agile and waterfall environment
• Strong stakeholder management skills
• Strong experience and understanding of the digital agenda within the public sector
• Ability to communicate at technical and senior levels and through multiple formats

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

• Experience – As demonstrated in your application form.
• DDaT Assessment – During the interview, you will be assessed against the DDaT framework

Behaviours – You will be required to provide evidence of the following key behaviours at Level 3.

• Making Effective Decisions 
• Working Together 
• Communicating and Influencing 

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £39,868, HM Courts and Tribunals Service contributes £10,804 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.