About the job

Job summary

This position is based nationally.

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

HM Courts and Tribunals Service

Directorate:  Digital Technology Services (DTS)

Pay Band:    SEO

Job Title:      Risk and Issues Manager 

Location:   London / National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability). The frequency may increase in the future

Term:          Permanent

Interview:   Video conference via Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Key Responsibilities:

Risk and Issues Management:

• Maintain and evolve an overall risk management process for Digital Operations within DTS
• Manage and update the RAID (risks actions issues decisions) Log for the Digital Operations Directorate within DTS
• Govern, track and report on risks and issues, actions and initiatives across Live Ops, Digital Operations Directorate and DTS to mitigate or prevent risks from occurring
• Undertake regular risk assessments, analysing current risks and identifying potential risks that are affecting Digital Operations and DTS• Proactively consider potential risks from external sources and risks from contracts, insurance etc. and ensure these are flagged and recorded with relevant risk rating
• Facilitate and support the introduction, implementation and documentation of required mitigations, preventions, and action points, developing the control environment and associated measurement for effective risk management.
• Ensure the right tools within Service Management best practice are used to monitor, track and report on risks and issues using dashboards, performance measures and appropriate means to present information to various boards and audiences
• Ensure that risk management activities and processes are integrated and linked to the other service management disciplines such as problem management, incident management, change management, continual improvement etc.
• Lead the set up and coordination of various DTS tiers risks and issues (RAID) Boards / Review Meetings across Live Ops, Digital Operations with alignment to the wider DTS strategic objectives and priorities, ensuring these are run effectively and efficiently.
• Support in mitigation and resolution of Risks & Issues by providing relevant data and metrics to colleagues
• Ensure appropriate data is being collected, aggregated, and reporting on in a meaningful way to facilitate quality wider reporting and management information.
• Manage resources in accordance with HMCTS policies and procedures, to allow consistent achievement of the team’s business objectives.
• Champion the governance and management of risks and issues (RAID), their tracking and reporting, working with colleagues across government and other digital, data and technology (DDaT) communities and analytical professions.
• Lead and instil the delivery of ITIL best practice regarding risks and issues management and reporting during interactions with the wider organisation.

Stakeholder Management:

• Engage with Stakeholders, Suppliers and Management to understand, assess, analyse, and evaluate risks and issues of existing services and the potential new risks and represent Digital Operations in forums.
• Act as a central contact point for all digital and technology matters related to Digital Operations risks and issues and act as the directorate SME within the governance and management of risks and issues.
• Provide Senior Stakeholders with Management Information of Service KPI Reports across the landscape related to risks and issues to inform decision-making, prioritise the risks to be addressed and strategic direction.
• Engage and interact with users of DTS products and services to maintain user-centric view of their experience and opportunities for service improvements.
• Responsible for reviewing supplier risks management reports and risk registers (RAID) for each service, ensuring that they are fit for purpose and that they achieve their targets and provide best value and any risk mitigations and improvements identified in the service provision are implemented
• Attendance to service boards to drive cross-jurisdictional communication.

Skills & Experience:

• Reporting to the DTS Service Performance Lead, we are looking for an individual with Service Management/ITIL background and strong analytical, problem-solving, and risk management experience who likes working with a broad range of stakeholders and users. You will also contribute to the wider community and share your skills and experiences with others across HMCTS, MOJ and the wider Government, as required.

Essential Criteria:

• An understanding of Service Management Frameworks, experience of risks and issues management, principles, processes, and experience of working in an Operational Service Management / ITIL environment
• Proven experience of managing a risks and issues register (RAID) and activities, tracking and governance, conducting analysis, developing performance measurement frameworks such as KPI’s and adapting your approach and framework appropriately in line with any changes to deliver an excellent customer service
• Experience of using a range of tools and dashboards for gathering information and data from a range of sources such as IT Service Management Tool, Application Performance Monitoring and reporting on risks and issues.
• Experience of working in large, complex organisations with strong problem-solving abilities and analytical skills
• Experience of leading and managing RAID review boards and groups
• Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively, and winning over audiences

Desirable Criteria:

Where the volume of applications is high, having an APMG Management of Risk (MoR), Certificate from the Institute of Risk Management (IRMCert) or equivalent qualification will be considered in the sift process.

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

Experience – As demonstrated in your application form

Behaviours – We will be using the following behaviours below. You will be required to provide evidence of the following key behaviours at Level 3.

Behaviours – We will be using the behaviours below.

• Leadership
• Changing and Improving
• Working Together
• Communicating and Influencing

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £39,868, HM Courts and Tribunals Service contributes £10,804 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.