About the job

Job summary

About the Transformation Directorate

The newly formed Transformation Directorate is responsible for the management and delivery of cross agency transformational activity that will enable the NCA to deliver against its strategic objectives. This is essential to ensuring the Agency remains at the heart of tackling the ever-dynamic threat of serious and organised crime.  

Overseeing a multi-million pound investment spread across a range of programmes that impact core infrastructure, this is a new area with primary responsibility for:

• Making sure transformation is directly related to long term strategic ambitions and vision;
• Integration of operational and business stakeholders across the Agency to identify the impacts of change and develop plans to deliver successful adoption of change and realisation of benefits;
• Delivering transformation expertise; enabling investment in our people and their professional development to support the delivery of localised agency change initiatives through the provision of skilled resources, tools and best practices;
• Driving a vehicle for agile transformation; ensuring our people are upskilled in agile ways of working through professional development whilst implementation methodologies and leaner ways of working are executed to improve time to value and benefit achievement.

Job description

Reports to: NCA Director General Capabilities

Grade/pay band: Director (SCS2) circa £110,000 to £140,000 per annum

This is a major role in building new capability to support the national response to serious and organised crime. The role holder will be an inspirational and supportive team leader with significant experience of delivering transformational change at an enterprise level. 

You will lead key strategic change programmes across the National Crime Agency (NCA) to expand and improve our use of technology, including data and digital programmes. 

You will drive forward the development of new approaches to change delivery and business change across the NCA. 

You will develop new capabilities in conjunction with National Security partners and the wider serious and organised crime system. 

You will manage a diverse team of change professionals to deliver against challenging customer requirements. 

You will be an inspirational leader, role modelling the behaviours and values of the NCA. You will provide a supportive environment for individuals to thrive and feel confident to innovate and meet their potential. 

Main Responsibilities:

• Stakeholder Engagement: Engaging and communicating with key stakeholders, including external partners. This includes providing regular updates, addressing concerns, and gathering feedback to ensure buy-in and support for the transformation initiatives.
• Strategic Planning: Developing and implementing a transformation strategy aligned with the organization's objectives. This involves analysing current processes, identifying improvement opportunities, and setting clear goals and milestones for the transformation initiative.
• Change Management: Leading and managing organizational change by creating a change management plan, communicating the vision for transformation, and engaging stakeholders at all levels. This includes addressing resistance to change and ensuring a smooth transition throughout the transformation process.
• Cross-functional Collaboration: Collaborating with different departments and stakeholders to drive transformational change. This includes building relationships, fostering a culture of collaboration, and ensuring alignment across various teams and functions.
• Process Improvement: Identifying and implementing process improvements to enhance efficiency, productivity, and customer satisfaction. This may involve conducting process assessments, mapping current and future-state processes, and implementing best practices and new technologies to optimize workflows.
• Leadership and Team Management: Providing leadership, guidance, and support to the transformation team and wider agency. This involves setting clear expectations, mentoring team members, and fostering a positive and collaborative work environment.
• Risk Management: Identifying and managing risks associated with the transformation process. This involves conducting risk assessments, developing mitigation strategies, and ensuring compliance with relevant regulations and industry standards.
• Continuous Improvement: Driving a culture of continuous improvement by promoting learning, innovation, and agility. This includes monitoring industry trends, adopting new technologies and practices, and seeking opportunities for further transformation and growth.
• Annual delivery budget c £100m

Governance responsibilities include: 

• Chair of Digital Transformation Programme Board
• Chair of Economic Crime Levy Management Board
• Chair of Communications Intelligence Programme Board  
• Chair of National SARS Programme Board

Person specification

The Civil Service use a recruitment framework called Success Profiles. Success Profiles are made up of 5 elements: Ability, Behaviours, Experience, Technical, Strengths. You will be assessed against the following:

Behaviours
•    Leadership
•    Communicating and Influencing
•    Seeing the Bigger Picture
•    Changing and Improving

You will also be required to address
•    Culture/EDI

We ask that you write a statement of suitability no more than 1250 words with relevant examples of your skills relating to the criteria listed below:

You will need to demonstrate the below essential criteria:

• Inclusive leadership skills – comfortable operating in a complex operational environment, with a demonstrable commitment to lead, develop and nurture a highly performing, diverse and talented workforce.
• Experience of building effective partnerships across government, UK public and private sectors and with international partners at a strategic level.
• An understanding of the public sector's commercial interface with the private sector.
• The ability to articulate a strategic forward vision for a large, complex organisation or system, ensuring that a wide range of internal and external stakeholders are engaged and supportive.
• Proven track record of successfully managing political and operational risks.
• The ability to lead and deliver change, with a track record of delivering substantial improvements to increase operational effectiveness and value for money, including through running programmes and setting up new capabilities.
• A proven track record in achieving transformation in an organisation through innovation in the field of data analysis in a large and complex organisation
• A track record of achieving change through user engagement and partnership.
• Experience of delivering interventions that ensure that Equality, Diversity & Inclusion (EDI) is embedded in the organisation’s way of working, fostering a culture of trust which enables people to speak up, feel safe and advocate for others.

Please note

• The NCA is a 24/7 organisation, and working patterns must support business requirements. Some roles may require you to respond at short notice or outside of core hours.
• Individuals will be required to undertake and pass a substance misuse test as part of pre-employment checks
• If successful you must hold, or be willing to obtain, security clearance Developed Vetting (DV) up to STRAP. 
• We want to recruit and retain the very best and broadest diversity of officers so the NCA welcomes applications from individuals from all minority backgrounds and protected characteristics.
• Successful candidates may be required to undertake a medical. If required, the medical will take place in either *London or Warrington. Unfortunately, travel costs will not be reimbursed. 

*Under the NCA Estates Strategy, the London office is part of a planned relocation to a new NCA HQ in Stratford, London. Relocation is expected to take place in 2025. If you are successful for a London role, please be aware that your post will be relocated.

Benefits

Civil Service Pension
A competitive contributory pension scheme that you can enter as soon as you join where we will make a significant contribution to the cost of your pension; your contributions come out of your salary before any tax is taken; and where your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire.If you are an active police pension member immediately prior to joining the NCA, you can continue your membership throughout your employment with us.

Annual Leave
26 days’ annual leave on entry increasing to 31 days after 5 years’ service plus 8 bank holidays.
A provision to buy or sell up to one week of your contracted hours each year, subject to meeting the eligibility criteria.
If qualifying criteria is met new joiners to the NCA from UK Police Forces or UKIC will have service with those employers taken into account for continuous service purposes for Annual Leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day)

Parental Leave
Family friendly policies including paid maternity, adoption, paternity and shared parental leave of up to 26 weeks.
Access to the government Tax-Free Childcare (TFC) scheme. Existing employees may be able to continue to claim childcare vouchers.

Flexible Working
Flexible working arrangements allowing you to split your work between the office and home, subject to the nature of the role.
Alternative working patterns such as part-time and compressed hours options subject to business needs.
Support for officers who are Reservists and Special Constables.

Learning and Development
Access to a range of learning and development activities, and opportunities to support career progression
Paid time off to facilitate continuous professional development, and access to Civil Service Learning up to 5 days per year.

Wellbeing and Inclusion
Occupational sick pay and access to occupational health services.
A network of qualified Mental Health First Aiders and Workplace Support Officers, who can provide advice, signposting and support to all our officers.
On site facilities including fitness centers and canteens (where available). Access to a variety of active staff network groups.

Employee Savings
Interest-free loans allowing you to spread the cost of an annual travel season ticket.
Access to a wide range of discounts, offers and gift cards with a number of high street and online retailers through the Blue light Scheme and Edenred.
Cycle2work salary sacrifice scheme to hire a bicycle up to the value of £4,000 to assist in improving health and fitness and save you money.
Access to a home and technology purchase scheme, allowing you to purchase items and spread the cost over 12 months through salary sacrifice.
Key worker status, enabling access to accommodation at a discounted rate, subject to eligibility.
Access to a range of sports, leisure and health benefits at reduced prices through membership with Civil Service Sports Council (CSSC).

For further information on working for the NCA please visit: https://www.civil-service- careers.gov.uk/national-crime-agency/

Things you need to know

Selection process details

How to apply

To apply for this post, please register your interest with Richard.Grayling@green-park.co.uk

Applications should be submitted no later than 23:55, on Sunday 28th January 2024.

• Enter your CV details setting out your career history, including key responsibilities and achievements. It is essential that your CV reflects the role you are applying for. Please ensure you have provided reasons for any employment gaps within the last two years.
• A statement of suitability (no more than 1250 words) with detailed evidence of your skills and experience that relate to the Behaviours listed in the Person specification above. 

In order to monitor the effectiveness of the National Crime Agency’s Diversity & Inclusion strategy, the NCA require certain personal details about you on submission of your application. Please note that this will be treated in confidence and will not impact your application. 

As part of your application, you will be asked to complete a diversity monitoring form. If you do not wish to provide a declaration on any of the particular characteristics, you will have the option to select ‘prefer not to say’. All monitoring data will be treated in the strictest confidence and will not be provided to the selection panel. The information you provide when submitting your application will help us monitor our progress towards the Civil Service becoming the most inclusive employer.

Should you encounter any issues with your application please get in touch with our recruitment partners at the following email address: Richard.Grayling@green-park.co.uk

Your application will be acknowledged by our recruitment partners. If you do not receive acknowledgement of your application within 48 hours, please contact us.
The role is expected to be based in Birmingham, Bristol, London* or Warrington. Please ensure you are only selecting locations you are willing to work in as you may be offered a post in any of your location preferences. 

*Under the NCA Estates Strategy, the London office is part of a planned relocation to a new NCA HQ in Stratford, London. Relocation is expected to take place in 2025. If you are successful for a London role, please be aware that your post will be relocated.

Further Information

If you have any questions about the role itself or would like to discuss the post and your fit within the organisation, please contact: scs.appointments@nca.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.