About the job

Job summary

HM Revenue and Customs (HMRC) is one of the UK’s largest organisations, with  60,000+ employees, collecting £814 billion in tax revenue in 2022/23.
As the UK’s tax, payment and customs authority, HMRC’s work touches the lives of almost everyone in the country. The revenue we generate is spent by government on the schools, NHS, police and other essential services we all rely on.  

HMRC has been delivering the largest property transformation programme in the UK and as such is at the leading edge of government property transformation. We have been recognised by the British Council for Offices, with our Locations Programme having been recently awarded the President’s Award.  
The challenges that lie ahead for us are to complete our building programme and in parallel to make sure that we fully use, develop, maintain and exploit the new facilities we have to the full.

Job description

You will provide strategic direction and leadership to a large team of building services, project management, commercial, construction, finance, and data professionals. Your work will be underpinned by HMRC’s business plan and the Government Property Strategy.

• Active membership of the CFO Senior Leadership team and HMRC’s Enterprise Leadership Group, delivering the estates and CFO business plan. 
• Managing HMRC’s Professional Services suppliers, covering supply, management, and maintenance of HMRC’s operational estate and the provision of associated support services. 
• Creating and shaping the digital future for HMRC Estates and providing an estates data and analytics service for our buildings to ensure effective, data-led operations.
• Bringing innovation to the way our buildings are operated to drive efficiency and provide great customer service. 
• Championing the Estates Sustainability Strategy including Net Zero ambition and roadmaps, energy strategy and energy reduction plans. 
• Collaborating with colleagues to drive improvements to the operations of HMRC Estates and the services HMRC provides from within them.

Person specification

• Proven track record of senior leadership in a facilities management role in a large, modern office estate – demonstrating the ability to lead and develop teams (circa 500), role modelling and promoting a positive and engaged working culture. 
• Strong commercial experience in delivering and enhancing value through both transformation and continuous improvement in a facilities management environment.
• Experience in the delivery of a multi-site estate in a complex stakeholder environment and in the practical application of smart buildings concepts to drive organisational outcomes.
• Strong communicator at all levels and with the ability to build strong relationships and influence senior stakeholders at board level.
• Have full membership of the Institute of Workplace and Facilities Management (IWFM) (or similar) or be willing to attain such professional recognition following appointment. 

Benefits

Alongside your salary of £97,000, HM Revenue and Customs contributes £26,190 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Michael Page are managing this competition on behalf of HMRC. To apply for this post, please submit the following to https://www.pageexecutive.com/job-detail/director-estates/ref/jn-032024-6361762 no later than 23:55 on Monday, 8 April 2024.  ​

• A CV (maximum 2 pages) setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.​
• A Statement of Suitability (maximum 2 pages) that provides evidence of how your skills and experience meet the criteria in the person specification. For applicants unfamiliar with a suitability statement please contact elizabethcampion@pageexecutive.com or jessicacameron@pageexecutive.com for further guidance.​
• A completed Diversity monitoring form. All information is anonymous and is not used as part of your application.​
• A full CV and Statement of Suitability are essential for us to assess your application against the person specification. Please ensure both documents contain your full name.

Shortlist

• An application pre-sift will be conducted by Michael Page, followed by an in-depth review by the Selection Panel.​
• The panel will assess all applicants against the criteria set out in the Person Specification. Failure to address any or all of these may affect your application. The closing date for applications is 8 April 2024 and a shortlist decision is expected to be made by week commencing week commencing 29 April 2024. All candidates will be notified of the outcome shortly afterwards​
• All shortlisted candidates will be offered an opportunity to have an informal conversation with Justin Holliday. This isn’t a formal part of the assessment process but an opportunity to gain greater insight into the role. This is optional, but highly recommended.​
• All candidates shortlisted for final interview will be asked to undertake a Financial Probity check.

Selection Panel​

This is a Civil Service Commission led appointment and the review and shortlist will be chaired by Stephen Cohen. Panel members will include;​

Justin Holliday, Chief Finance Officer, HMRC​

Lynda Rawsthorne, Director, Property Function, Profession & Standards, Office of Government Property​

Bobby Chatterjee, Director, People Design and Services, HMRC​

Disability Confidence Scheme (DCS)​

Candidates applying under the Disability Confidence Scheme are guaranteed an interview if they meet the minimum criteria outlined in the person specification. ​

This scheme works in conjunction with the Great Place to Work for Veterans, for former members of the armed services, and the Redeployment Interview Scheme for existing Civil Servants at risk of redundancy. Each scheme works in the same way.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.