About the job

Job summary

HM Land Registry (HMLR) is looking to appoint a Director of Land Registration Services who will be responsible for leading on the development and implementation of a comprehensive operational strategy that aligns with our strategic direction and delivers for the benefit of customers. You will oversee all aspects of service delivery and service delivery improvements, ensuring access to the business capabilities (people, process, technology including automation) needed to meet fluctuating service demands over the short, medium, and long term.

For 160 years HMLR has been a critical part of the UK's national infrastructure. We protect the right to land and property in England and Wales and allow it to be bought and sold securely. Our service is truly unique in purpose and scale, we provide essential guarantees for our citizens’ greatest assets and are the cornerstone of a vibrant lending market that serves every part of the country. Our register contains more than 26 million titles providing ownership guarantees for 88% of land in England and Wales. The market is huge with over 8 trillion pounds worth of assets and over 260 billion pounds worth transacted every year. In 2023, HMLR received 32 million service requests.

Job description

The role holder will have three direct reports at deputy director level, with responsibility for a wider team of 4,000 across multiple locations through England and Wales. The successful candidate will be a confident innovator, experienced in leading large, complex teams during times of significant organisational change while maximising positive impact. This role is key in the delivery of both the day-to-day land registration services, and the successful delivery of the Strategy 2022+, including transformation through supporting the development and implementation of a digital conveyancing system of the future.

Person specification

You will have extensive experience of successfully leading a business-critical service delivery function of significant scale and complexity, with a track record of success in developing and implementing operational strategies that have led to significant improvements in efficiency and effectiveness. You will bring a track record of leading at scale along with proven ability to influence, motivate and inspire diverse and geographically dispersed teams.

This is an excellent opportunity to join HMLR in a high-profile role and make significant impact at systemic level. You will lead a large team with a business critical remit, focused on delivering achievable and tangible change. Candidates with an enthusiasm for technological innovation are welcomed. We embrace opportunities to optimise and the post holder will be well placed to create and implement meaningful innovation across the whole of the organisation.

For more information about the role, please see the attached candidate pack. 

Benefits

Alongside your salary of £125,000, HM Land Registry contributes £33,750 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

We highly value diversity in all its forms and welcome applications from all sections of society.

HM Land Registry has appointed executive search specialists Veredus to support us with this appointment. For further information about the role and to apply, please visit www.veredus.co.uk quoting reference 16170.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.