About the job

Job summary

HM Revenue and Customs are going through a technical revolution, our ambition by 2025 is to be one of the most digitally advanced tax administrations anywhere in the world.  We are committed to transforming the way we operate, to encourage customers to self-serve and to best make use of our online services.  HMRC Change Delivery Group is the forefront of this transformation.  A pivotal element in this journey is providing seamless, omni-channel digital programmes for UK taxpayers.

Job description

At the heart of HMRC’s digital first strategy, the Director of Digital Transformational Programmes will spearhead the shift towards digital, self-serve channels.  They will direct end-to-end digital transformation of services, provide excellent customer services and high levels of compliance whilst also driving productivity and efficiency to reduce operating costs.  It is an incredibly exciting opportunity to lead in making a tangible difference to millions of UK taxpayers.

We are searching for a visionary and experienced leader who is committed to cultivating inclusion within teams and their development, financially astute and who has a strong track record of successful delivery of large-scale, major change programmes.   The successful candidate will work closely with business stakeholders to implement changes seamlessly into operations and compliance teams.

At HMRC, we’re committed to creating a workplace that you can be proud of. Our diverse and inclusive culture helps prioritise your potential, offering a range of benefits including flexible hybrid working, special leave privileges, an excellent pension scheme and opportunities for development. With us, your career is in your hands – come and discover a place where you truly belong.

Person specification

For the full list of key responsibilities, essential qualification and application criteria please refer to the Candidate Pack, available for download at the end of this advertisement.  

Benefits

Alongside your salary of £97,000, HM Revenue and Customs contributes £26,190 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

To apply for this position, please submit the following via Civil Service Jobs, no later than 03/06/2024 ​

• A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.​
• A Statement of Suitability (2 pages maximum) that provides evidence of how your skills and experience meet the criteria in the person specification. ​

A full CV and Statement of Suitability will allow us to assess your application against the person specification. Please ensure both documents contain your full name. ​

If you are unfamiliar with a suitability statement or encounter any issues with your application, please contact Dale Robinson scs.resourcing@hmrc.gov.uk  ​

Shortlist​

• An application pre-sift will be conducted by HMRC Executive Resourcing team Resourcing, followed by an in-depth review by the Selection Panel.​
• The panel will assess all applicants against the criteria set out in the Person Specification and will shortlist those candidates who best meet the criteria for assessment and interview.​
• Shortlisted candidates will also have the opportunity of an informal conversation with Suzanne Newton. This isn’t a formal part of the process but an opportunity to gain greater insight into the role. This is optional, but highly recommended.​
• All candidates shortlisted for final interview will be asked to undertake a Financial Probity check.

Selection Panel​

This is a Civil Service Commission led appointment and the review and shortlist will be chaired by Sarah Pittam, Commissioner. ​

Panel members are:​

• Suzanne Newton, Director General, Change Delivery Group & Vacancy Holder ​
• Craig Ogilvie, Director Making Tax Digital​
• Lolade Onabolu , Director New Plan for Immigration (Sovereign Borders Programme) , Home Office

Disability Confidence Scheme (DCS)​

Candidates applying under the Disability Confidence Scheme are guaranteed an interview if they meet the minimum criteria outlined in the person specification. ​

This scheme works in conjunction with the Great Place to Work for Veterans, for former members of the armed services, and the Redeployment Interview Scheme for existing Civil Servants at risk of redundancy. Each scheme works in the same way.​

Use of Data​

As part of the recruitment process, your data and assessment results may be shared with HMRC's SCS Talent team. ​

This will provide insight into how to support your development and wider talent management, if you are successful in your application. ​

If you do not want your data to be shared, please  contact Dale Robinson at scs.resourcing@hmrc.gov.uk  

Assessments​

If shortlisted for interview, you will be asked to take part in a Staff Engagement Exercise (SEE) and an Individual Leadership Assessment (ILA). ​

Assessments don’t result in a pass or fail decision. Rather, they are designed to support the panel’s decision making and highlight areas for further exploration at interview.​

Full details of the assessment process will be made available to candidates if shortlisted for interview.​

We will send you a copy of any report for any assessment that you may have undergone as part of the recruitment process (where applicable).​

Interview​

You will be asked to attend an interview for a more in-depth discussion of your previous experience and professional competence. ​

We will also ask you to prepare a 5-minute verbal presentation. Details will be issued in advance of your interview.​

Interviews will be in person on 16 July 2024, and are expected to be held at 100 Parliament Street, London (full instructions will be issued prior to interview).​

Regardless of the outcome, we will notify all candidates as soon as possible once all interviews have concluded.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.