About the job

Job summary

Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the 
Defence estate and those that depend on it?

DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe!

Learn much more about DIO in our Candidate Information Guide attached

This position is advertised at 37 hours per week.

Job description

The role of the Service Families Accommodation Delivery Manager sits within the wider accommodation Delivery Housing Support Services which is responsible for providing Service Family Accommodation (SFA) and managing Single Living Accommodation (SLA) worldwide.

This includes the management of around 75,000 SFA properties and 150,000 bed spaces; major SFA upgrades and other improvements in the UK; providing a comprehensive SFA repair and maintenance service in the UK; managing SFA allocation worldwide; and overseeing the move in and move out of personnel from SFA properties worldwide. You will be responsible for ensuring adherence to and conformity with agreed DIO processes and operating procedures and potentially undertake the delivery of the DIO Accommodation support to the Modernised Accommodation Offer in accordance with the Tri-Service Accommodation Regulations (TSARs).

The Service Families Accommodation Delivery Manager accountable for ensuring their team enforce and conform with all agreed DIO TLB processes and operating procedures, and particularly those are detailed under the key infrastructure process for Allocation and Loss of Entitlement.

Your teams will assist in the resolution and staffing of matters raised by the Industry Partner Help Desk and the provision of the SDA point of contact for our customers and families, team members, collaborators, and others for occupancy management activities. Your area is also responsible for the issuing of Notice to Vacates ensuring legal processes are initiated and followed iaw guidance from Central Legal Services.

Person specification

You will be encouraged to consistently demonstrate a personal dedication to the DIO Guiding Principle !! Provide leadership for the function. Develop your team members and assist line managers in delivering departmental goals. You will ensure compliance with local requirements such as H&S training. Promote strong working 
relationships both within the team and others across not only DIO but the MoD!!

You will be DIO Accommodations point of contact for the Industry Partner Help Desk activities.
• Acting as point of contact for all Housing Support Services issues including all activities where interaction is required between the Industry Partner and the Authority.
• Regular attendance at the Industry Partner location for performance management and progress meetings.
You will lead the Homes Support Team in order to:
• Manage and, if possible, resolve escalated issues requiring DIO Accommodation decision, input or guidance.
• Communications with stakeholders and customers regarding escalated issues until taken on by others including confirmation in writing (via email or post) of issue resolution or follow on action if not resolved.
• Act as the Service Manager's Representative (SMR) (iaw delegations, departmental policy, guidelines and instructions) in instructing the Industry Partner on actions relating to occupancy management
• Produce and maintain issue documentation as evidence in support of any policy changes.
• You will undertake management of the Loss of Entitlement Team and provision of SME guidance regarding all Loss of Entitlement Issues

Benefits

Alongside your salary of £43,080, Ministry of Defence contributes £11,631 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
 
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

At application stage you will be assessed against the following behaviours:
• Communicating and Influencing
• Making Effective Decisions

Experience:
•  Personal Statement - Candidate should demonstrate experience of Policy and Process Delivery and/or Contract management.

Experience of working in the housing industry / asset or stock management. Experience working with and influencing internal and external stakeholders.

Line Manager Experience.

At interview you will be assessed against the following:
Behaviours:

• Communicating and Influencing
• Making Effective Decisions
• Changing and Improving
• Managing a Quality Service

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.