About the job

Job summary

Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe!

Learn much more about DIO in our Candidate Information Guide attached. 

About DIO

View our YouTube video to see more about our work

 

Job description

What will the successful candidate be doing? 

This is an exciting opportunity for a motivated, forward-thinking individual to take on a rewarding role within the Recoverables Team at RAF Wyton. As part of a small fast-paced dedicated customer facing team the position of Occupancy Support Officer is an essential part of supporting the Regional Delivery Accommodation as a whole. This is a demanding post that consists of processing and managing payment of utility billing for the Service Family Accommodation. With brand new processes in place and an internal change of our platforms this is a good opportunity for a dynamic forward-thinking individual to be involved in and taking ownership of new processes. 
This is a key role in the delivery of utility billing which includes accuracy of information along with processing and payment of bills. This requires consistently liaising with customers and suppliers and acting upon any issues and escalating any concerns to further management when required. You will be responsible for working to agrees timescales and able to work independently. Where you will be able to undertake associated administration tasks as instructed by the Line Manager along with details required appropriate to the grade. Strong organisational skills and attention to detail with management of priorities, being able to problem solve along with good written and written communication skills are needed with in this role.

Person specification

• Responsible for the management of all new and existing accounts, ensuring all accounts are properly maintained
• Processing daily incoming post that requires efficient organisation and a well-kept rotational system. 
• Recording data and updating spreadsheets and various IT systems 
• Assessing and actioning relevant bills to ensure all payments are up to date per property.
• Producing monthly accruals per supplier whilst maintaining all billings per pay period for each property
• Check and action team multiuser email account on a daily basis
• Archive all closed files in line with GDPR  
• Responsible for liaising with suppliers and customers on a regular basis ensuring information is given correctly and any advice that is required. 
• Investigate and resolve queries received from customers and suppliers escalate to management if required. 
• Maintain issues log to keep up to date with outstanding issues and raised disputes. 
• Carry out regular checks of files and archive in accordance with the departments processes. 
• Build strong relationships with suppliers to ensure expectations are met in a timely manner. 
• Other tasks deemed appropriate for the grade

Desirable Experience & Skills:

Previous experience with internal and external stakeholders

Benefits

Alongside your salary of £24,040, Ministry of Defence contributes £6,490 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
    
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

At application you will be assessed against the following:

Experience:

• CV - Job History
• Personal Statement - 

  Candidate should demonstrate experience of delivery of processes

  Experience of MS applications 

  Proactively engaging with customers and internal stakeholders

Behaviours:

• Managing a Quality Service

At interview you will be assessed against the above PLUS the following:

Behaviours:         

• Delivering at Pace
• Making Effective Decisions
• Seeing the Big Picture

We want to offer opportunities to all who are successful at interview for our roles, but this isn't always possible, so we do hold candidates on an active reserve list for 12 months. It is also possible that we may offer similar lower graded role/s to reserve candidates or, if no reserves are appointed, candidates that meet the lower grade criteria in merit order.

Application sifting is scheduled to take place on week commencing: 22nd January 2024. 
 
Interviews are currently taking place via Face to Face or remotely through a digital platform, this will be confirmed with the successful candidates who are invited to an interview and will be conducted week commencing: 29th January 2024.
 
A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs. 
 
To assist with your application please find attached below:  

1. DIO Candidate Information Guide
2. DIO Candidate Information Guide - Accessible Version

For help and support with your application check out our

Civil Service Careers Homepage and the How to apply section

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.