About the job

Job summary

Join the Defence Infrastructure Organisation (DIO) and have a future that matters: Be Proud; Be Challenging: Be Unique.

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.  Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. 

Job description

The Challenge

Do you want to join the Governments Security team of the year, and be part of our Gold Standard security service?

Our uniformed Security Officers are a visual reassurance to our clients, the public and the authorities. As a Security Officer Supervisor you will be responsible for the protection of premises and providing a safe and secure environment for all visitors, staff and stakeholders as well as ensuring the safety of buildings and equipment. You will ensure that assigned tasks are completed in a professional and timely manner and meet relevant MOD / MGS, and Establishments policies and processes.

We also passionate about staff development - there is a team dedicated to Learning and Development, providing the skills and knowledge which are vital to deliver fantastic Customer Service! All Security Supervisors will undertake relevant MGS Training including the Supervisors Course and Level 2 Supervising Staff Safely.

Our modern and professional approach has been recognised as we hold the National Security Inspectorate Gold Standard, Customer Service Excellence accreditation and the Committed to Equality Gold standard. We are passionate about delivering a phenomenal service for our customers and workforce.

We are looking for someone who will be able to demonstrate initiative and judgement to resolve problems independently when required and prioritise own and Officer's workload. The ideal candidate will have an enthusiastic demeanor with excellent customer service skills, who is willing to go above and beyond to support the client and visitors. We are also looking for someone who is IT proficient with excellent communication skills (both written and verbal) and interpersonal skills. It is also important that you are calm under pressure and have a flexible approach to suit the business needs.

About MGS:

The Ministry of Defence Guard Service (MGS) is a professionally qualified body of Civil Servants who provide a range of security services at over 160 MOD sites across Great Britain. The MGS has guarded the Defence Estate for over 25 years including high profile locations such as MOD Main Building in London and His Majesty’s Naval Bases at Portsmouth, Devonport and the Clyde. The mission of the MGS is to protect Defence from threats including crime, terrorism, espionage and sabotage.

The MGS employs over 2,700 security officers and support staff. Our security services include a large Military Working Dog (MWD) division with 11 units across the country, Control Room Operations, Static and Mobile security duties including access control, visitor access, traffic management, and foot patrols.

We are passionate about the services we deliver and work hard to keep pace with developments in the security industry. The MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities.

Person specification

Main Responsibilities

• Supervise all Security Officers on shift at the Unit, deploying them to cover tasks as laid out in Assignment Instructions and in accordance with the Joint Business Agreement/GSSOR
• Supervise Security Officers to protect people, property, information, and assets from damage, destruction, or unauthorised removal from the Unit.
• Operate security systems in line with standard operating procedures
• Align assigned team(s) of Security Officers to protect property or information against compromise, destruction, or damage, maintaining integrity of performance through effective management, encouraging a positive and inclusive working environment, addressing concerns in a timely and sensitive manner
• Respond appropriately to security concerns raised, including by third parties, and work with the first responder to incidents
• Where required, cover CSO5 Guarding tasks including providing meal break relief.
• Daily Supervision and admin of the Roster, as delegated by the OM, managing the administration of abstractions and keeping the OM appraised on any issues with the rosters or general operations at the Unit.
• If located within a reasonable travelling distance of other MGS Units then the Supervisor will visit these Units at a frequency agreed with the Operations Manager to provide Supervisory support and visit Staff and customers accordingly.
• Writing reports on breaches of security or defects and maintaining daily logs
• Referral of complaints
• Supervising and Operating and monitoring of security systems; CCTV and alarms etc
• Operating and communicating effectively over the telephone and/or radio
• Liaise with Unit HOEs and Customer representatives and other Security providers to ensure a high-quality Security service is provided. Building positive relationships with all stakeholders.
• Assist the Operational Manager in ensuring that the Unit is compliant with NSI and all documents, policies and processes are kept up to date.
• Other tasks commensurate with the grade

Travel Requirements

Where close area working arrangements are in place staff may be required to attend other sites within their travel to work area (one hour from their home) on a detached duty basis.

Desirable Experience & Skills:

A background, qualification or demonstrable interest in the delivery of site security and/or customer service will be an advantage.

Benefits

Alongside your salary of £30,200, Ministry of Defence contributes £8,154 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the lead behaviour – Managing a Quality Service.

In this instance the remaining elements will be tested at interview.

At application you will be assessed against the following:

Behaviours:

• Leadership
• Managing a Quality Service

Experience:

• CV - Job History, Previous Skills

Personal Statement:

• Candidates should provide job information which indicates experience in security provision or a high-pressure customer-service environment and a commitment to the highest standards

At interview you will be assessed against the above along with the following:

Behaviours:

• Communicating and Influencing
• Changing and Improving

Application sifting is scheduled to take place on week commencing (05/02/2024)

Interviews are currently taking place face to face and will be conducted week commencing:(19/02/2024). A minimum of 2 full working days’ notice will be provided for interviews.

To assist with your application please find attached below:

1. MGS Brochure

For help and support with your application check out our

Civil Service Careers Homepage and the How to apply section

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.