About the job

Job summary

Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe!

Learn much more about DIO in our Candidate Information Guide attached.

This position is advertised at 37 hours per week. 

Job description

This is an exciting opportunity to join the DIO in a dynamic role which is committed to making a significant contribution to the delivery of high-quality Service Families Accommodation (SFA) as we enter into the Future Defence Infrastructure Services (FDIS) contract with our new Industry Partners (IP). The incumbent is responsible for supervising a variety of geographically dispersed housing estates comprising in excess of 1000 homes.  The HEM is tasked with conducting detailed facility management assurance activity utilising Computer Assisted Facility Management and associated Information Management systems in combination with regular estate visits and inspections. To succeed, they need to form productive and collaborative working relationships with colleagues, Industry Partners and a diverse range of partners. Strong communication skills are vital to craft and influence the effective and efficient delivery of a quality service within your area of responsibility whilst ensuring the availability of safe, legislatively compliant homes and achieving value for money for Defence. We are looking for an individual with technical knowledge in the field of housing and or a willingness to work toward a technical qualification. They will need to conduct customer service activity, engaging with family members and working with our industry partners to address complaints and parliamentary enquires. Also resolve challenges which arise whilst always placing the quality of the lived experience first. We support a diverse and inclusive community whilst seeking to ensure the service is available and accessible to all.

They will be a Line manager to Housing Estate Officers, that produces a positive impact to individuals, teams and the department. We aim to maximise potential, by motivating, engaging and empowering all teams to deliver in a safe, supported working environment

Person specification

This is an exciting opportunity to join the DIO in a dynamic role which is committed to making a significant contribution to the delivery of high-quality Service Families Accommodation (SFA) as we enter into the Future Defence Infrastructure Services (FDIS) contract with our new Industry Partners (IP). The incumbent is responsible for supervising a variety of geographically dispersed housing estates comprising in excess of 1000 homes. 

The HEM is tasked with conducting detailed facility management assurance activity utilising Computer Assisted Facility Management and associated Information Management systems in combination with regular estate visits and inspections. To succeed, they need to form productive and collaborative working relationships with colleagues, Industry Partners and a diverse range of partners. Strong communication skills are vital to craft and influence the effective and efficient delivery of a quality service within your area of responsibility whilst ensuring the availability of safe, legislatively compliant homes and achieving value for money for Defence. We are looking for an individual with technical knowledge in the field of housing and or a willingness to work toward a technical qualification.

They will need to conduct customer service activity, engaging with family members and working with our industry partners to address complaints and parliamentary enquires. Also resolve challenges which arise whilst always placing the quality of the lived experience first. We support a diverse and inclusive community whilst seeking to ensure the service is available and accessible to all.

They will be a Line manager to Housing Estate Officers, that produces a positive impact to individuals, teams and the department. We aim to maximise potential, by motivating, engaging and empowering all teams to deliver in a safe, supported working environment.

• Conducting other assurance visits and activities to ensure billable works are completed to a high standard and within contracted time scale.
• Ensuring compliance with legislative and other mandatory requirements.
• Assisting in the investigation and resolution of customer complaints.
• Collaborative working with Industry Partners.
• Stakeholder engagement.
• Property inspections to determine condition and inspection of building works.
• Total estate management with strong emphasis on continuous improvement.
• Identification of supply chain capability gaps.
• Ensuring local compliance with legislative and mandatory requirement.
• Contributing to regular management reporting regarding the condition and availability of homes.
• Line management tasks including monthly 121’s, End of Year Reports.

Other required tasks you may be requested to perform.

Benefits

Alongside your salary of £35,290, Ministry of Defence contributes £9,528 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the working together and delivering at pace elements together with the personal statement. In this instance the remaining elements will be tested at interview.

At application stage you will be assessed against the following:

CV:

Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.

Personal Statement:

Candidates will be required to provide a statement of suitability. (500 Word count)

Behaviours:

• Working Together
• Delivering at Pace
• Leadership

At interview you will be assessed against the above, PLUS the following:

Behaviours:

• Leadership
• Seeing the Bigger Picture
• Communicating and Influencing

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months. It is also possible that we may offer similar lower graded role/s to reserve candidates or, if no reserves are appointed, candidates that meet the lower grade criteria in merit order.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk . 

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.  

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.