About the job

Job summary

Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe!

About DIO

View our YouTube video to see more about our work

https://www.youtube.com/embed/I9tLu3UdiGY  How the Defence Infrastructure Organisation Supports Defence

Job description

This is an opportunity for an enthusiastic, hardworking individual in a key customer facing role within the South West Region requiring the ability to deal with sensitive matters and manage customer expectations. 

Playing a significant part in delivering services to our customers on a day-to-day and strategic basis. Focus includes optimising the use and management of all property, buildings and workplaces. 

The role involves leading operational oversight, delivered either directly or through a third-party supplier partner network, over the whole portfolio. 

This role will oversee, deliver and support all aspects of day-to-day hard & soft FM services. This includes contract and supplier management in addition to the planning and delivery of an extensive maintenance/minor works’ programme. Acting as the key customer interface across their area/building, working in a partnership of delivery.

Person specification

The Facilities Manager will manage and develop their staff; working with them to assure compliance relating to policy, instructions and guidance. 

 Responsible for Hard and Soft FM advice and delivery within their delegated area of responsibility, defined within a Service Delivery Area (SDA). 

 Activities include Stakeholder Engagement, Performance and Risk Management, Assurance, Programme Delivery and Issue Resolution reporting to the Senior Facilities Manager (Snr FM).
 
Deliver specific delegated responsibilities for approval of Billable Works and Soft FM activities acting as or supporting the Service Manager’s Representative.

Provide accurate responses to focal point requests relating to DIO wide queries, ensuring infrastructure related risks and issues on the site are identified and managed; actively participating with the Snr FM in engagement activities including at Establishment Weekly Meetings and the Site Infrastructure Management Meeting.

Encourage a working culture which promotes a healthy, safe and inclusive environment. Prioritising people's development and supports smart ways of working. 
Building strong collaborative, professional working relationships with colleagues and other teams across DIO & the wider MOD, to provide the continued level of support needed across a diverse estate in support of Defence. 

Proactively manage work tasks through clear and effective direction. Supporting and participating in a culture of continuous improvement. 

Providing support to maintain all DIO Business as Usual Operational Requirements & respond assist management requests to support changing departmental priorities.

A full UK driving licence is required as the Region is geographically large. This is a site based role with the successful candidate providing support across the whole Service Delivery Area and a requirement to travel to different locations weekly to fulfil the role successfully and effectively. Public Transport is not available to many locations. 

Some national travel will be required occasionally.

Desirable Skills & Experience:

• Understanding and complying with statutory, regulatory and professional requirements 
• Local management of key suppliers, able to support negotiations, management or escalation issues
• Commercial experience gained within a property, facilities management or similar function

Benefits

Alongside your salary of £35,290, Ministry of Defence contributes £9,528 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
    
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

At application you will be assessed against the following:

Behaviours:  

• Delivering at a Pace
• Managing a Quality Service 

Experience:

• CV to include Job History
• Personal statement to include:

  1. Clear demonstration of FM skills in both meeting customer needs and managing supplier relationships

  2. Experience in customer relationship management and stakeholder liaison

  3. Ability to work on initiative within a wide ranging but structured environment

  4. Adaptability to manage changing priorities and tight deadlines

  5. Use of Microsoft Office Applications (Outlook, Excel, Teams etc) to support work outputs

At interview you will be assessed against the above PLUS the following:

Behaviours:

• Changing and Improving

We want to offer opportunities to all who are successful at interview for our roles, but this isn't always possible, so we do hold candidates on an active reserve list for 12 months. It is also possible that we may offer similar lower graded role/s to reserve candidates or, if no reserves are appointed, candidates that meet the lower grade criteria in merit order.

Application sifting is scheduled to take place on week commencing 08/01/2024.

Interviews are currently taking place remotely and will be conducted week commencing 22/01/2024. 

A minimum of 2 full working days’ notice will be provided for interviews.

To assist with your application please find attached below:

1. DIO Candidate Information Guide
2. DIO Candidate Information Guide Accessible Version

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.