About the job

Job summary

Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe!

Learn much more about DIO in our Candidate Information Guide attached. 

About DIO

View our YouTube video to see more about our work

Job description

The Challenge:

The Regional Delivery Accommodation (RDA) Housing Estate Officer is accountable for ensuring their team conform with all agreed DIO TLB processes and operating procedures, and particularly those which are detailed under the key infrastructure process for: managing the delivery of the housing service within a dedicated geographical area of responsibility, in accordance with Departmental policy and within the appropriate delegations. This is achieved via a team of dedicated housing delivery staff and with the appropriate resources for which the post holder is responsible. 

DIO employs approximately 4,900 staff from a very diverse range of professions, and we work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman.

You can view our YouTube video to see more about our work

Job Description:

This is an exciting opportunity to join the Defence Infrastructure Organisation (DIO) which is a business unit within the Ministry of Defence (MoD) and is 20 months into a contract change with the Future Defence Infrastructure Services (FDIS).

DIO Regional Delivery Accommodation (RDA) is recruiting for a Housing Estate Officer (HEO), at EO grade, to join the team in the Shropshire and West Midlands area. This role provides an outstanding opportunity to improve the lived experience of our Service Families. 

As part of the RDA Central Region Team, we are responsible for the provision of housing to meet the needs of our military customers. This role primarily covers housing areas in Shrewsbury, Donnington, Ternhill, Cosford and Shawbury, with the office location at Donnington, Shropshire.

The ability to travel to MOD locations throughout this area is therefore an essential requirement in this role. Transport will be provided.

The successful candidate will be a motivated, self starter who is able to handle and prioritise workloads according to contract deliverables and risk based analysis. They will have Strong social skills to form relationships that promote collaboration between stakeholders and Industry Partners to support continual improvement.

This role has the responsibility for ensuring the delivery of high-quality housing, facilities maintenance, improvement, safety, and the upgrading of community areas such as play parks. A percentage of this role is dedicated towards the assurance of our industry partners’ performance. 

This role has responsibility for circa 750+ housing assets.

We put the customer at the heart of our delivery and are passionate about delivering the very best, high quality accommodation.

Person specification

Main Responsibilities

• Engaging with stakeholders and partners including Industry Partners, MOD personnel, Units and Service Families.
• Regular customer engagement at all levels.
• Working with partners to achieve positive outcomes and results, putting the needs of Families First.
• Assist with the development of the Regional Billable Works Plan and wider Headquarters future programmes which helps improve the estate.
• Consider and process new work requests for the Billable Works Programme including monitoring progress and quality.
• Undertake Regional Assurance activities on contract deliverables both on the estate and via desktop.
• Investigate level 2 customer complaints and parliamentary enquires.
• Dealing with in occupation queries and working with Suppliers to resolve difficulties.
• Attend and support handovers as directed.
• Responsible for investigating H&S issues within designated area including inspections.
• Commitment to Safety First in all areas of business.
• Ensure Compliance with legislative and mandatory requirements.
• Supporting the DIO HQ Projects teams through the monitoring and supporting of Major Project Programme for SFA. 

This role is multifaceted and necessitates both desktop working and out on the MOD Estate.

Travel Requirements

Travel throughout Shropshire and the West Midlands will be required. Some travel, when required, across the UK, including some overnight stays. The successful candidate will be part of a small team responsible for areas up to 3 hours drive from their base in Donnington, Telford.

Desirable Experience & Skills

Desirable:

• Previous experience in a housing role
• Stakeholder management
• Excellent written and verbal communication skills
• Excellent and demonstrable IT skills

Benefits

Alongside your salary of £28,300, Ministry of Defence contributes £7,641 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
    
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

At application you will be assessed against the following:

Behaviours:

• Communicating and Influencing
• Delivering at a Pace
• Managing a Quality Service
• Working Together

Experience:

CV including: Job History, Previous Skills & Experience

Personal Statement: In no more than 500 words please use examples to demonstrate relevant, suitable experience and knowledge at an appropriate level as to how you meet the job criteria, preferably with reference to:

• Previous experience in a housing role
• Stakeholder Management
• Communication and IT Skills

At interview you will be assessed against the following:

Behaviours:

• Communicating and Influencing
• Delivering at a Pace
• Managing a Quality Service
• Working Together

We want to offer opportunities to all who are successful at interview for our roles, but this isn't always possible, so we do hold candidates on an active reserve list for 12 months. It is also possible that we may offer similar lower graded role/s to reserve candidates or, if no reserves are appointed, candidates that meet the lower grade criteria in merit order.

Application sifting is scheduled to take place on week commencing: 05/02/2024

Interviews are currently taking place via Face to Face or remotely through a digital platform, this will be confirmed with the successful candidates who are invited to an interview and will be conducted week commencing: 19/02/2024

A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs. 

To assist with your application please find attached below:  

1. DIO Candidate Information Guide
2. DIO Candidate Information Guide - Accessible Version

For help and support with your application check out our

Civil Service Careers Homepage and the How to apply section

Civil Service Careers

Discover careers in the Civil Service

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.