About the job

Job summary

Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe!

Learn much more about DIO in our Candidate Information Guide attached. 

About DIO

View our YouTube video to see more about our work

Job description

Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe!

Learn much more about DIO in our Candidate Information Guide attached. 

The Role

We are seeking a motivated Business Support Officer to join an established team within our expanding Estates network.  

The successful candidate will be a customer focused team member, who will collaborate in delivering exciting, varied and often tight time-scaled administrative support for both Estates and the wider UK Ministry of Defence (MOD). The MOD estate provides a wide variety of challenges to expand your business administrative skills and develop your knowledge in this unique estate environment. You will be responsible for managing and maintaining both receipts, payments, records and data associated with DIO Land Management Services Client Lettings and Hirings Programmes.  

Experience and passion for teamwork is essential to ensure all areas of work are completed to a satisfactory standard, coupled with the ability to be individually motivated to support wider team objectives. Holding excellent communication skills, you will provide advice and support to colleagues and DIO customers. 

The role is part time (21 hours per week) and forms part of a job share which will be office based.

DIO Business Area – Estates

The Defence estate is one of the largest landholdings in the UK and covers an estimated 1.8% of the UK land mass (200,000+ ha). This is complemented by a significant UK Defence presence overseas.

If you are suitably experienced in Business Support and are looking for a new challenge in working within a motivated and professional team, then DIO Estates is for you! Through collaboration with Military colleagues on one of the largest estates in the country, with an extensive overseas portfolio, you will have the opportunity of working on a diverse range of exciting, interesting, and often-challenging projects of National Interest in support of the UK Defence Mission.

Estates are the in-house real estate team within the DIO (part of the UK Ministry of Defence) supporting infrastructure needs across a high-profile Public Estate. We acquire, manage, safeguard, and dispose of Defence real estate. Our unique customer knowledge and insight of the Defence Estate enables our in-house team of property professionals to provide in-depth advice to our Military customers.

The Team

The DIO Estates Programme Management Office (PMO) is a pan-Estates team, which supports the Estates delivery programme and its delivery teams via centralised Data, Programme and Business Management.   
 
The Data Management Team (DMT) sits within the Estates Programme Management Office (PMO) and is accountable for the collation, organisation and management of Estates data so that it is available for analysis in supporting business decisions and reporting.  

Person specification

The responsibilities of the role are:

• Supporting the Land Management Services Hiring, Rent Collection, Council Tax, and Miscellaneous bills programmes.  
• Generating and processing transactions, action bank payment rejections, ensuring regular invoice schedules are systematically run, prepared and released, processing of receipts and cheques, maintenance and processing of miscellaneous bills, issuing of payment reminders and creation of batch payments.
• Data management; record keeping, update and support to the maintenance of all operational data management systems, including processing online forms, documents and payments.  
• Manage the processing, archiving and monitoring of data regarding acquisitions and disposals on the MOD Estate.
• Approving and activating hiring’s and lettings on the Infrastructure Management system (IMS).
• Basic system administration tasks on lease admin and e-Terrier.

The role will be based at the Rosyth Office.

If travelling outside your base location for duty reasons, you will have access to flights, hire cars, rail tickets and overnight accommodation. You can also claim 45 pence per mile should you choose to use your own vehicle for business travel.

Desirable Skills and Experience

• Previous experience of working in a financial environment
• Working in a Defence environment
• Good working knowledge of Microsoft Office

Environmental Factors/Hazards

Travel may be required to other sites occasionally. The successful Candidate will need to comply with DIO H&S Policies and Procedures.

Benefits

Alongside your salary of £24,040, Ministry of Defence contributes £6,491 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
    
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

At application you will be assessed against the following:

Experience:

• CV including Job History, Full Qualification Details and Previous Skills & Experience: Please ensure that you explain all skills and experience that are relevant to the advertised role.  
• Personal Statement: Please use examples to demonstrate relevant, suitable experience and knowledge at an appropriate level in:

1. Excellent IT Skills with a good working knowledge of Office365
2. Strong communication skills both verbally and written
3. Working within an office-based Team

At interview you will be assessed against the above PLUS the following:

Behaviours:

• Leadership
• Managing a Quality Service
• Working Together
• Delivering at Pace

We want to offer opportunities to all who are successful at interview for our roles, but this isn't always possible, so we do hold candidates on an active reserve list for 12 months. It is also possible that we may offer similar lower graded role/s to reserve candidates or, if no reserves are appointed, candidates that meet the lower grade criteria in merit order.

Application sifting is scheduled to take place on week commencing: 8th January 2024
 
Interviews are currently taking place via Face to Face or remotely through a digital platform, this will be confirmed with the successful candidates who are invited to an interview and will be conducted week commencing: 15th January 2024 
A minimum of 2 full working days’ notice will be provided for interviews. We endeavor to stick to these dates, but these are subject to change around business needs. 
 
To assist with your application please find attached below:  

1. DIO Candidate Information Guide
2. DIO Candidate Information Guide - Accessible Version

For help and support with your application check out our

Civil Service Careers Homepage and the How to apply section

  

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.