About the job

Job summary

Please note this role requires you to pass Security Check clearance. For further information, please see Selection Process details.

We’re happy to speak about any reasonable adjustments you need.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

DWP Digital creates digital services that almost everyone in the UK relies on at some point in their lives. We’re carrying out a once-in-a-generation transformation, a task of size and scale unmatched elsewhere. Using fresh ideas and cutting-edge technology, we’re revamping the digital experiences of 22 million customers.

If you’re curious about user behaviour and enjoy finding meaning in complexity, join DWP Digital as a Digital Performance Analyst and help us get this right.

Job description

DWP teams need information about how our digital services are being used and whether they meet our users’ needs. Gathering and analysing data helps us make better, more-informed choices.

Your mission will be to turn data into stories that help product teams provide a great user experience. You’ll bring user journey data to life to help others understand the complexity of user behaviour. You’ll have the opportunity to take data through the full analysis lifecycle – from its rawest form to generating insights.

You’ll collaborate with product teams to help guide them towards continuous improvement. To understand the impact of changes, you’ll develop meaningful performance measures to methodically test your hypotheses.

Humans are complex, therefore the problems you’ll be solving will be complex too. Joining a collaborative and multidisciplinary team, you’ll use and develop data services in Azure and Power BI. You’ll even have the chance to use robots and machine learning to predict and solve problems before they occur. There’ll be something new to learn every day! 

You’ll have ample opportunity to practise and further develop your performance analysis skills. We use (and can teach you) Power BI, machine learning and Azure Application Insights.

We care about our employees and understand that people are not numbers. We can offer you a working environment that is family friendly, supportive and inclusive in an organisation with real social purpose.

Person specification

When giving details in your employment history you should highlight your experience in line with the following criteria:

Essential criteria 

• Experience of turning complex data into compelling, clear, and actionable stories
• Experience of working with digital teams to agree Key Performance Indicators (KPIs) and measures of success
• Able to integrate quantitative and qualitative data to develop and test hypotheses for improvements
• Curious about user behaviour.

Desirable criteria

• Experience of data analysis, data engineering, coding using query languages, Power BI or Azure Application Insights.

Benefits

• An employer pension contribution of up to 28.97% For further information about out Pensions please click here.
  Annual leave rising up to 30 days, (based on your working pattern)
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours,
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring,
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more,
• A thriving Digital Performance Analyst community – please see our DWP Digital careers blogs for more information: Supporting Digital Performance Analytics and Finding home in the data community

Location

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.   

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed 

Hybrid Working

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home.  This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

HASSRA

DWP colleagues will have the opportunity to join HASSRA, a vibrant and successful organisation that provides a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). It also has an important part to play in helping us achieve a healthy work-life balance and wellbeing in the workplace.

Salary Information

Pay for this role is from £40,201 to £43,347.

The maximum salary for the grade is £43,347, however a Digital Allowance of up to £6,949 per annum is available for exceptional candidates, based on our assessment of your skills and experience.  Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing civil servants who secure a new role on lateral transfer should maintain their current salary.

Existing civil servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Selection process details

Stage 1: Application

Your application will consist of three parts:

1. A personal details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided, taking into account that it does not allow any text formatting.

When giving details in your employment history you should highlight your experience in line with the criteria listed in the person specification.

3. Personal statement of up to 250 words answering this question:

A development team has asked for your support in measuring the success of their upcoming feature release. What would you do?

You may use bullet points if it helps clarify your answer and make it more concise.

If your employment history or personal statement contains any personal details, your application will be withdrawn.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria. 

You’ll receive one combined score for both your employment history and personal statement.

For hints and tips on completing your application visit Applying for jobs at DWP Digital.

What to enter in your employment history

• You’ll need to complete your employment history, so should enter any information that you would normally share on a CV onto the application form.
• You must remove personal details that could be used to identify you, including your name, contact details and address.
• If your employment history or personal statement contains any personal details, your application will be withdrawn

Stage 2: Interview

If you’re successful at sift stage, you will be invited to a video interview via Microsoft Teams. There, we’ll assess you against the essential criteria.

We’ll ask you to present on a relevant topic for 10 minutes. There’ll be a further five minutes for questions. We’ll provide specific details about the presentation topic in the email inviting you for an interview.

Interviews will take place in June 2024.

To help you prepare, we’ll provide the experience questions seven days before your interview. You must treat these questions as confidential and not share them.

The interview panel might ask you other questions that will not be shared in advance, including follow-up questions, and those about your aptitude and attitude.

The interviewers may ask further questions if they need more information to determine your suitability for the role.

Further information:

Find out more about Working for DWP

We’re happy to speak about any reasonable adjustments you need.

We’ll hold a reserve list for up to six months, which we may use to make other offers. We will make offers to reserve list candidates in merit order by location. 

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. 

Security

You must meet the security vetting requirements before you can be appointed. The level of security clearance needed is Security Check.

For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time. Whilst a lack of UK residency is not necessarily a bar to Security Check clearance, an expectation of UK residency may range from three to five years. Failure to meet the residency requirements needed for this role may result in the withdrawal of your offer. 

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.