About the job

Job summary

Do you love to use data to get people to think differently?

Do you have the ability to turn numbers in to engaging, actionable, stories?

Do you want to use these skills to make a real difference to people’s lives?

As Digital Performance Analyst we work with a variety of other professions in DWP to understand the problems that face the users of our digital services. We get teams to think about how we can measure the difference our products make. We use performance frameworks to support teams to develop and discuss meaningful KPIs ensuring they have the data they need to make decisions.

Every day is different, on any day you might be building relationships with teams, developing data collection plans, solving complex problems, or doing analysis on service iterations. We pull together a variety of data to show how digital services are adding value and meeting the Government’s Digital by Default Service Standard.

These are key roles that will deliver accurate and actionable insights to a variety of stakeholders, to drive the focus and centralise the user in everything that we do.

Job description

The successful candidates for these roles will be working in our Identity and Trust team and within Retirement Services. These teams are in the middle of some exciting projects all aimed at helping citizens to prove their identity and access the Government services and support they need.

You will be expected to: 

Understand the needs of the service users and how the service is going to measure if they’ve been met.

Nurture relationships with multidisciplinary agile teams promoting analysis and driving continual iterative improvements through evidence based decision making.

Take a supporting role in the development of the performance frameworks and key performance indicators (KPIs) for the service, build dashboards and provide in depth reports to communicate key metrics.

Work with web analysis tools to gather data and provide insight on citizen user journeys.

Provide guidance on data collection from multiple sources to measure a service.

Unlock understanding beyond the digital journey about the impact of the end-to-end service on the citizen.

Deliver high-quality analysis and performance reporting that provides meaningful and actionable insights to improve the service, proactively offering suggestions of ways to improve the service.

Person specification

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• You nurture a deep understanding of business goals and can turn these into tangible performance measures. You can support teams building digital products to agree and work with the KPIs and measures of success.
• Experience of integrating quantitative data with qualitative data, such as user surveys and user research, to develop hypotheses for service improvements. You can offer recommendations on the best tools and methods to be used.
• You will ideally have experience using SQL and BigQuery and you can present insights and visualisations in ways to communicate complex messages and clear stories. You will also have experience of communicating negative and positive information to stakeholders and know how to give tactical and strategic recommendations in a clear and actionable way.
• Ability to work with, and influence, senior stakeholders. You can adapt the approach according to constraints. You can see and implement changes necessary, improving processes and ways of working whilst considering their impact.

If you would like to learn more about the advertised roles, please contact Felicity.Smith@dwp.gov.uk

Benefits

• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Location

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.   

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed 

Hybrid Working

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home.  This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Salary Information

Pay for these roles is from £40,201 to £50,296

The maximum salary for the grade is £43,347, however a Digital Allowance of up to £6,949 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Selection process details

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement up to 1000 words. 

Further details around what this will entail are listed on the application form.

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria listed in Person Specification.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria. 

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.
  
  

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.

You will be asked to do a 10 minute presentation on a specific topic. Further details will be provided to candidates invited to interview. 

To help you prepare and settle into the interview you will be sent the experience questions 5 days prior to your interview. These questions should be treated as confidential and should not be shared. The interview panel may ask you some follow up questions after each of your answers which will not be shared in advance.

Interviews will take place from late January.

Further information:

A reserve list may be held for a period of 6 months from which further appointments can be made. 

Find out more about Working for DWP

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

A reserve list may be held for a period of  6 months from which further appointments can be made.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit page

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.