About the job

Job summary

The newly created Department for Business and Trade brings together the business focused functions of the former Department for Business, Energy and Industrial Strategy (BEIS) and the Department for International Trade (DIT). Our joint expertise in trade and business provides us with a unique opportunity to unleash the power of UK businesses, reform regulation to reduce burdens and unlock post-Brexit freedoms.

This role can only be worked from within the UK and not overseas. Most DBT employees will be working a hybrid pattern, spending 2-3 days a week (pro rata) in the office on average. Changes to these working arrangements are available in certain circumstances but must be agreed with the vacancy manager and in line with the requirements of the role. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.

Find out about life at DBT, our benefits and meet the team by watching our recruitment video, visiting our website or reading our blog!

Job description

The work of Technology Services is expanding, and we are supporting an increasing number of colleagues. We require a Digital Engagement Officer who can support our engagement across our Digital space. As part of this role, you will help create content for and drive the team’s presence across our Digital estate, increasing the profile of our work and showcasing new user features ensuring that the work we do is highlighted to our communities. You will be someone who can unblock issues where they arise, and work effectively with a range of experts. You will be a strong communicator, who can work with different communities and cascade engaging communications to them. You will actively promote the use of M365 applications, helping the department make the most of the M365 applications that are available. This role is varied and challenging, so a can-do attitude, flexible approach, and excellent relationship management skills are a must.

Responsibilities

You will be an experienced Digital Engagement Officer who can:

• Work with the Technology Services team to highlight improved ways of working in the organisation using Microsoft 365 solutions, to help achieve a more efficient public service delivery
• Work with the Technology Services team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released.
• Provide a professional first point of contact for digital engagement enquiries, advice and information to stakeholders within the organisation
• Assist with training and adoption of new Microsoft 365 solutions and processes including delivery and creation of training plans, materials and documentation.
• Monitoring the M365 support network in Microsoft Teams, posting regular announcements relating to M365 updates and responding to questions posted by colleagues across the department.
• Delivering internal engagement products covering topics such as Learning and Development, Professions, and Microsoft 365 feature releases.

Person specification

Essential Skills and Experience

You will need to have demonstrable skills and experience of:

• Able to present complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail. 
• Strong problem-solving, critical thinking, and analytical skills. 
• Excellent communication/negotiation skills (both written and verbal) and experience of managing various stakeholders differing in levels of seniority.
• Ability to use engagement techniques to support the delivery of a piece of work and /or successfully “land” change.

Desirable Skills and Experience

• Effective meeting facilitation skills
• Able to work effectively in a culturally diverse environment.
• Experience with and enthusiasm for coaching, mentoring and on the job training 
• Proficiency in Microsoft PowerPoint, Microsoft Planner, Intranet publishing systems, MS Outlook, MS Teams and other business critical-platforms
• Proven ability to effectively juggle varied workload and react to regular requests from across the business
• Able to work in a team.

Benefits

Alongside your salary of £25,661, Department for Business and Trade contributes £6,928 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to Apply

Unless otherwise specified, all interviews are currently being held online. Please ensure that you check your emails regularly as all updates from us will be sent to you this way.

Sift will take place week commencing: 26/02/2024

Interviews will take place week commencing: 11/03/2024

Please notes these dates are indicative and may be subject to change.

As part of the application process you will be asked to upload a CV and complete a personal statement outlining your experience, skills and fit for the role.

At the sift stage for this role, we will assess your CV and personal statement against the essential skills and experience listed above, so please ensure these documents evidence these criteria. Your personal statement must be a maximum of 750 words You can use bullet points and subheadings if you prefer. As well as evidencing the criteria you should also touch upon why you're interested in DBT and in this role.

If we receive a high volume of applications, we will conduct a ‘short sift’ and read one element of your application. For this campaign a short sift would be conducted based on: CV only

 

How We Interview

At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. A role-specific list of these can be found below.

We will assess you against these Technical Skills during this process:

• User Focus
• Stakeholder Relationship Management
• Service Reporting

Detailed explanations of each Technical Skill can be found on the DDaT Framework.

We will also assess you against the following Behaviours:

• Communicating and Influencing
• Working Together 
• Seeing the Big Picture
• Changing and Improving

 

Reserve List

Appointments may be made to candidates in merit order based on location preferences. Candidates who pass the bar at interview but are not the highest scoring will be held on a 12-month reserve list for future appointments. Candidates who are judged to be a near miss at interview may be offered a post at the grade below the one advertised.

 

Security Clearance Details

All security clearances require you to provide evidence of your UK footprint where you have been physically present in the UK.

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.

Failure to meet the residency requirements will result in your security clearance application being rejected.

If you require SC clearance you will need to provide evidence of the below requirements.

Checks will be made against:

• Departmental or company records (personnel files, staff reports, sick leave reports and security records).
• UK criminal records covering both spent and unspent criminal records.
• Your credit and financial history with a credit reference agency.
• Security Services record.
• Location Details

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.