About the job

Job summary

Digital, Data and Technology (DDaT)

We are transforming DCMS to meet the demands of an agile, delivery-focused department leading on some of the highest priority work for the government’s agenda to drive growth, enrich lives and level-up society. 

Our modernisation plans include critical investment in our systems, ensuring they are fit for purpose and reducing the manual input required, as well as the ongoing development of a new central function to transform the way DCMS uses technology, data and digital services. 

We also want to transform how we solve policy challenges by using user centred design and collaboration with using multi-disciplinary teams.

As a DDaT Delivery Manager, you will get the opportunity to work in a range of projects across the department. You’ll be involved in the delivery of complex products and services. You’ll engage with policy officials to support the delivery of the department’s priority outcomes. You’ll be adept at breaking down barriers for your team or teams, and both planning at a higher level and getting into the details to make things happen when needed. 

You will be pragmatic and have strong interpersonal skills and enjoy working in a demanding, high profile environment. As well as being passionate about agile working, you will care about technology and know how to make projects succeed. You believe that how you work is as important as what you deliver.

You’ll have a range of DDaT experience and always be seeking to help upskill non-DDaT colleagues so they can become an ‘intelligent customer’ or service owner for the ongoing digital service in the future. 

You’ll have experience of commercial, supplier and dependency management; this includes working with the sponsor team to ensure commercial contracts and suppliers are held to account for their timelines, value and quality.

Job description

As a Delivery Manager, you will:

• Manage complex products and services that are being discovered, defined and delivered by multiple teams, which have high technical and/or political risk.
• Lead, and continually improve, the development, release and provision of service of digital products, using lean/agile methods and techniques.
• Manage and communicate between complex stakeholder groups, using influence and awareness to balance key priorities, appropriately communicating and advocating both direction and change.
• Drive delivery momentum, solve issues and unblock problems, setting sustainable pace whilst ensuring teams are working towards delivery commitments. At times, this means being comfortable with accountability and uncertainty, and being the escalation point for internal and external issues.
• Work in multi-disciplinary teams, collaborating across all disciplines, using a thorough understanding of the variety of disciplines involved in digital delivery, including engineering, service design, product management, performance analysis and user research.

Person specification

The ideal candidate would have the following key skills and experience:

Essential Requirements:

• Have a track record in successfully delivering complex digital and technology projects and products.
• Have knowledge of agile methodologies and applying them to deliver products and services at pace and scale. 
• Have knowledge of Assurance processes, in particular Government Service and Functional Standards, Technology Code of Practice, and Spend Controls.
• Have commercial knowledge, for example, supplier procurement and management processes.
• Confident matrix-managing multi-disciplinary teams.

Desirable Skills:

• An understanding of public sector working and/or experience of working in large organisations, balancing changing priorities and dealing with ambiguity. 
• You can understand trends, practices and policy within the broader organisation and how these will impact on your work. 
• You can look for deeper underlying problems and opportunities and anticipate problems before they occur. 
• Ability to bridge the gap between the technical and non-technical. You can mediate between people and mend relationships, communicating with stakeholders at all levels.

We are running an information session where prospective applicants can find out more about the role. This will be hosted by Emilia Stubbs, and will take place on:

5th August 2024 - 3pm

The session will be an opportunity to hear more about the role, the team and wider directorate and the department. It will also be an opportunity for you to ask any questions.

Please register your interest by filling out this form and you will be sent an invitation. 

Benefits

Alongside your salary of £49,839, Department for Culture, Media and Sport contributes £13,456 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

To apply for this post, please send us the following documents no later than 23:55 PM 13th August 2024 via the CS Jobs portal:

• A CV setting out your career history, with key responsibilities and achievements. Please ensure you provide employment history that relates to the essential and desirable criteria, and that any gaps in employment history within the last 2 years are explained. The CV should not exceed more than 2 x A4 pages and you should insert your CV into the "Job History" section on Civil Service Jobs on the Civil Service Jobs application form.
• A Statement of Suitability (max 750 words) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role in reference to the essential requirements highlighted. You may also choose to reference the desirable skills listed.

For the shortlist, we will assess your experience and select applicants demonstrating the best fit for the role by considering the evidence provided in your application.

In the event of a large number of applicants, an initial sift will be conducted on the statement of suitability. Those who are successful in the initial sift will then be scored on all elements of the application.

For support in writing your application and interviewing, please refer to the ‘Application and Interview Guidance’ document attached to the job advert.

The interview process will assess behaviours and strengths and potentially include a presentation and/or a scenario based task which will be provided at interview.

The behaviours to be tested at interview are:

• Delivering at Pace
• Communicating and Influencing
• Managing a Quality Service
• Making Effective Decisions

You will not be made aware of the strengths being assessed prior to your interview. 

As part of your interview, you may be asked to deliver a short oral presentation. Full details of this, including the topic, and whether or not you will need to use visual aids, will be sent to you prior to your interview. 

Your interview will take place remotely via GoogleMeets. 

For indicative sift and interview dates please refer to the attached Candidate Information Pack.

Further Information

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to Department for Culture, Media and Sport from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk   

New entrants are expected to join on the minimum of the pay band.

DCMS has a London and a National pay scale. For more information on this, including the circumstances in which each pay scale will apply, please see the ‘Information for Applicants’ document.

If successful and transferring from another Government Department a criminal record check may be carried out. 

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. 

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Reasonable Adjustment

We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process.

In order to request an adjustment, please:

Complete the ‘Assistance required’ section on the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or a verbal test rather than a written one. 

Alternatively, contact the Government Recruitment Service via dcmsrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Accessibility

If you are experiencing accessibility difficulties with any of the attachments, please contact us. Contact details can be found in the 'contact point for applicants' section of the job advert.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.