About the job

Job summary

Can you motivate a team to deliver a quality service and drive improvements to enhance the customer journey?

Do you have excellent stakeholder management skills and the ability to bring people together to deliver successful outcomes?

Are you an effective problem solver that can deliver at a pace?

If so, come join us as a Digital Capability Manager.

DWP Digital Recruitment  and Resource Governance Team has the overall responsibility for recruitment of both Permanent staff and Contingent Labour Resources enabling DWP Digital to build capability to deliver its objectives to the Department. The Team also undertakes the governance assurance for the recruitment of contingent labour.

In this role you will lead a busy and high performing team, focused on delivering an excellent customer experience.

A key accountability will be delivering recruitment to the highest standards, meeting DWP Digital’s resourcing demands whilst ensuring all governance and policies are adhered to and ensuring value for money.

Job description

As a Digital Capability Manager, you will:

• Lead on the Governance activities to support the recruitment of contingent labour. This will include ensuring alignment to both Departmental and external Governance Frameworks are adhered to.
• Lead the secretariat function for various Assurance Boards within Digital’s remit, working closely with key stakeholders and colleagues to deliver this.
• Be responsible for the delivery of skilled resources into Digital Group to meet the demands of the business, helping to build skills across the organisation in response to both immediate and future Departmental priorities.
• Lead a highly motivated team and be accountable for overall team performance, providing line management support in line with DWP policies.
• Work closely with multiple stakeholders and customers to deliver innovative and cost-efficient resourcing solutions which maximise the opportunities available through the various sourcing routes available.
• Help shape the demand profile for individual capabilities to inform future demand. Identifying the most appropriate and cost-efficient routes to meet this.
• Be responsible for operational contract management activities for specific contracts, gathering and using evidence from wider stakeholders and users of the various contracts to inform supplier performance reviews.
• Work with suppliers and stakeholders to identify and pursue opportunities for improvement and efficiencies Provide accurate and timely input into the various senior briefings.
• Initiate and lead on specific projects, using data, insights and trend analysis to provide briefings for senior managers, as well as inform new opportunities and decision making.
• Work with key stakeholders from across the business to support the development of a strategic workforce plan.

Person specification

The essential criteria are outlined in the selection process details.

If you would like to learn more about the role, please contact arshid.ali@dwp.gov.uk.

Benefits

• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Salary Information

Pay for this role is from £40,201 to £43,347.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Location

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.   

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed 

Hybrid Working

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home.  This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Things you need to know

Selection process details

Stage 1: Application

As part of the application process you will be asked to complete:

1. A Personal Details application form.

2. Civil Service Management Judgement Test.

After submission of the first stage of your application you will be invited to complete the Civil Service Management Judgement Test. If you successfully pass this, you will be invited to complete the final stages of the application. 

Please complete the online test as soon as possible (within 24-48 hours is recommended) the closing date for the tests is 23:55pm on 7th January 2024. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the Civil Service Jobs website. 

Following successful completion of the test, you will then be asked to complete: 

3. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

4. Personal statement up to 1000 words. 

Further details around what this will entail are listed on the application form.

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• Actively lead the team and stakeholders, providing clear direction and support to ensure the common goal is achieved.
• Deliver excellent verbal and written communications using highly developed interpersonal skills.
• Build and maintain effective working relationships to enable excellent collaborative working across various teams to deliver common goals.
• Solve problems, using resources and networks available to create innovative solutions.
• Present confidently to senior managers and stakeholders to help inform decision making.
• Use project management methodologies to deliver solutions which maximise efficiencies and utilises technology.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.

Interviews will take place from late-January 2024.

Sift and Interview dates to be confirmed.

Further Information

Find out more about Working for DWP

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

A reserve list may be held for a period of 6 months from which further appointments can be made.

Reserve list candidates will be posted in merit order by location.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit page

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.