About the job

Job summary

This position is based nationally.

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Directorate: HQ Operations

Job Title: Deputy Head of User Investigations Team

Pay Band: Grade 7

Location: National at any HMCTS site.

Based on current ways of working, work location is likely to be a combination of working from home and from the office, dependent on business needs. 

Appointment Term: Permanent

About us

The Ministry of Justice is a major government department at the heart of the justice system. We deliver some of the most fundamental public services including courts, tribunals, prisons, legal services, youth justice, probation services and attendance centres. Our vision is to deliver a world-class justice system that works for everyone in society, and we play a crucial role in our success as a nation – keeping people safe, emphasising fairness, guaranteeing individual rights and giving businesses the confidence to flourish.

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About the role

You will be a visible and engaging leader of the 3 expert casework teams (complaints, correspondence, and litigation) within the User Investigations Team. You will be responsible for all aspects of team management; a requirement to deal with a wide range of management and resourcing issues which includes specifying standards for service delivery; identifying service improvements; planning and allocating work in the short, medium term with an awareness of longer-term service requirements. You will be responsible for monitoring and reporting casework performance; liaising with senior leaders throughout Operations HQ Directorate and across HMCTS/MoJ to address issues, identify trends and provide regular and ad hoc reports/briefing as required. You will play a key role in protecting the reputation of HMCTS. You will support and deputise for the Head of User Investigations Team when decisions, recommendations or actions may have a critical impact on organisational effectiveness and the reputation of HMCTS.

Please see the attached role profile for the Knowledge, Skills and Experience regarding the role and for a comprehensive overview of the position.

About our benefits  

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working policies that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme (up to 27%!), childcare benefits, season ticket and bicycle loans.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £54,358, HM Courts and Tribunals Service contributes £15,165 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.