About the job

Job summary

Deputy Director Enterprise Services

This is a senior leadership role within the NCA, responsible for the leadership and management of the Enterprise Services department of circa 90 officers, as well as our suppliers. The Dept is responsible for ensuring the provision and security of the NCA’s IT Enterprise Services which enables the Agency and its partners to achieve their operational outcomes and mission effects across the Serious and Organised Crime (SOC) system. This is a 24-hour operation, working 7 days a week, across 365 days of the year. 

Enterprise Services work with suppliers to ensure our services are reliable (with high levels of availability) and affordable within our financial budgets.  The team manage the movement of new services as they go live to users across the estate helping modernise our IT estate, reduce technical debt and consolidate shadow IT. Enterprise Services also drives the Supply Chain that enable the NCA to be an agile and responsible organisation, and ensure the sustainability of our future technology estate. 

Enterprise Services currently deliver four main functions:  Specialist Operational Services (SOS) which support the NCA’s operational capability, including our international operations; Service Design & Transition which ensures that new products and services adhere to the NCA’s service design principals and transition into the live environment is appropriately controlled and managed across all internal and external service providers; IT Performance Management assures the performance and continual service improvement of all technology, information and data services provided by the NCA and maximises the value from our suppliers in the provision of these services; and IT Estates Delivery which navigates the complexities of working across all commands to deliver their IT/digital requirements arising from the changing estate.   

Deputy Director Programme Delivery

This is a senior leadership role within the NCA, responsible for the leadership and management of the DDaT Programme Delivery (DPD) department.  The NCA has embarked upon a significant transformation programme across all aspects of its people, estates and ways of working.  Digital, data and technology products and services are integral to this transformation journey which requires DDaT to build, operate and sustain common IT services to support our operational ambitions.

We are modernising the DDaT Operating Model and have established a programme delivery function that can support Agency wide demand for all IT related services through a Tower Delivery model.  This approach groups activity and skills into delivery centres of excellence in End User Services, Networks, Data Centres & Hosting, Platforms (cloud and on-prem), Business Applications, and Supply Chain Transformation.  This function provides the technical delivery skills to support all aspects of Agency work where there is an IT component.

You will be responsible for building, operating and sustaining the DDaT Programme Delivery (DPD) team that brings technical expertise to bear in support of all transformation and sustainment activities.  You will work closely with multiple teams responsible for leading business change and transformation activities, being accountable for the timely delivery of IT projects and services to time, cost and scope to meet their delivery ambitions, transitioning new capabilities and services into live IT operations executed by the Enterprise Services team within DDaT.

DDaT Programme Delivery oversees the planning, resourcing and execution of all Towers delivery, this currently includes ~£50m per annum of IT delivery with a workforce of 54 permanent staff and additional professional services, drawing upon a wider supply base to achieve delivery outcomes.  You will be responsible for the recruitment, deployment and continuous professional development of a highly skilled workforce to support the NCA’s transformation plans.  

You will have a proven track record in programme delivery and be able to work together with colleagues across all areas of the NCA to deliver a coherent and balanced portfolio of activities, using governance and benefits methodologies to support prioritisation in what is a resource constrained environment.  You will lead assurance activities to build confidence in delivery performance, taking mitigating actions as necessary to manage IT delivery dependencies.  

You will also play an important role in making DDaT a great place to work and thrive as well as supporting the wider NCA to deliver our 5-year strategy. We are therefore seeking individuals who are passionate about our people’s wellbeing and career development as well as being strong advocates for equality, diversity and inclusion. 

Deputy Director Transformation

Transformation in the NCA is at an unprecedented level.   We are building new platforms at every classification; rehousing our data; modernising all critical applications; delivering a key estates shift and revising our ways of working. At the same time, we are building capacity on behalf of the wider Serious and Organised Crime system.  As a Deputy Director you will play a key role in both shaping the strategic direction of business change in the NCA, as well as leading programmes that form critical pillars of delivery.

As Deputy Director Transformation you will look across the NCA’s transformation portfolio as a whole.  Particular focus will be on change management with responsibility for driving a revised agency wide approach to engagement; revised ways of working in terms of change delivery; assure coordination and alignment between major programmes and projects; and act as deputy SRO (Senior Responsible Officer) for elements of the change landscape.  You will also carry the role of Head of Profession PPM (Project Portfolio Management) and will lead a programme of professionalisation in terms of how the NCA nurtures and develops its cadre of change professionals.   

Job description

Role Title: Deputy Director Enterprise Services

Business Unit: DDaT
Reports to: Director DDaT

Main Responsibilities: 

• Responsible for the overall design, delivery, 24x7 operational management and reporting on a range of technical services which support NCA needs (operational, corporate and business facing), together with service desk, incident and problem management, asset and configuration management of NCA’s technical capabilities.
• Responsible for management of Enterprise Tech Debt risk for the agency introducing and maintaining mitigating controls.
• Sustain services in line with SLAs, ensuring investment in technical re-fresh.
• Lead on the safe and effective introduction of new technical services into the IT estate. Overall responsibility for IT Service Management and transition of non-core technology services into the core service catalogue.
• Lead on the creation, management and maintenance of a service catalogue, services hierarchy, IT accounts access, critical systems list, channel management and request fulfilment mechanisms for IT and non-IT capabilities.
• Establish SLAs with the supply chain, OLAs with business areas and the account management associated with delivery and reporting against those agreements.
• Responsible for managing both the operation and performance of commercial arrangements which support the delivery and operation of technical capabilities across NCA, including supply chain management.
• Manage the migration of Local IT Services into Enterprise Services management and control.
• Drive technology savings across NCA technology estate.
• Sponsor and participate in corporate initiatives. 

Role Title: Deputy Director Programme Delivery

Business Unit: DDaT
Reports to: Director DDaT

Main Responsibilities: 

Corporate Leadership

• Deliver effective business management - to support the delivery of DDaT Programme Delivery.
• Lead and develop agency process and procedure - to drive operational outcomes.
• Act as a role model who leads, inspires, motivates, empowers and develops officers within own team and across the Agency and achieves high standards for both self and others.
• Inspire confidence at the highest level.  Regularly step outside own team and actively influences peers, senior leaders and key stakeholders to further NCA aims.
• Create and build constructive and positive partnerships and actively seek to build collaborative working arrangements within the Agency, Home Office, wider Government and the Law Enforcement community in the UK and abroad.

Professional / Functional Leadership: 

• Champion delivery and implementation of the Data and Technology Strategy and DDaT Programme Delivery across the NCA and provide overall lead and direction.
• Promote an energised culture focussed on collaborative working and strategic change aligned to the NCA Strategy and performance ambitions.
• Leading the delivery towers to provide the technical delivery skills to support all aspects of NCA work where there is an IT component that contribute to the delivery of NCA objectives, driving delivery at pace through agile and waterfall methodologies.
• Prioritising effective allocation of resources across DDaT DPD to ensure optimal delivery of benefits.
• Chair governance boards for taking decisions on DDaT DPD development in response to escalated risks or opportunities.
• Oversee assurance of Business Case decision points and overall DDaT DPD governance and progress.
• Ensure DDaT DPD evolves to reflect changes in strategic directives and business priorities.  
• Manage the integration of DDaT DPD outputs and dependencies across the Agency and with external partners.
• Cultivate and manage a range of relationships and key strategic alliances with internal and external stakeholders, including driving high performance from key suppliers
• Regularly review the performance and continuing relevance of projects within DDaT DPD with senior stakeholders based on a clear understanding of cost, risk and contribution to NCA strategic objectives.
• Oversee benefit tracking and realisation over multiple years.
• Ensuring alignment of NCA with HMG strategies, policies and standards.
• Ensuring DDaT DPD conforms to systems engineering processes, tools and standards as defined by NCA Chief Technology Officer. 

Role Title: Deputy Director Transformation

Business Unit: Transformation
Reports to: Director Transformation

Main Responsibilities

The successful post holder will deliver effective business management with an aptitude to lead and develop agency process and procedures as relevant to digital transformation and change management.

The post holder will also inspire confidence at the highest levels; regularly step outside their own areas to actively influence peers, senior leaders and key stakeholders and act as a role model who inspires, leads, motivates and empowers officers.   All set against a backdrop of building and maintaining an inclusive and diverse focus on delivery.

Responsibilities will include:

• providing strategic oversight of change management within the NCA; assuring cohesion across projects and programmes and driving a clear and coordinated narrative of engagement with the NCA and its partners as appropriate
• carrying out the role of Deputy SRO for key delivery programmes as they sit within the remit of the wider Transformation Directorate including appropriate governance oversight and benefits realisation;
• leading the development of a change profession within the NCA as Head of Profession PPM; working with colleagues to create a clear career pathway for change professionals that nurtures and retains resource developed under a robust and dynamic coaching programme;
• overseeing the delivery of direct business change resource to projects and programmes both within the Directorate and across the NCA; reviewing how business change resonates with the organisation at all levels; and to assure flexibility in line with wider NCA strategic and operational objectives;
• providing strategic oversight of programme delivery methodology; driving increased adoption of agile methods; assuring business change is embedded as a profession across the full life cycle of projects and programmes; and to oversee the move towards a leaner approach to project and programme governance and controls;
• delivering a stronger alignment of projects and programmes; testing dependency mapping; addressing common barriers to delivery particularly in relation to resource and financial barriers; reducing duplication of effort and driving a culture of cross-programme working where appropriate.
• Annual delivery budget c £40M.

We are currently reviewing our operating model which may effect change to the precise leadership structure.

Person specification

The Civil Service use a recruitment framework called Success Profiles. Success Profiles are made up of 5 elements: Ability, Behaviours, Experience, Technical, Strengths. You will be assessed against the following:

Behaviours 

• Leadership
• Communicating and Influencing
• Seeing the Big Picture

In addition you will need to address

• Culture/EDI
• Technical

We ask that you write a statement of suitability no more than 1250 words long with relevant examples of your skills relating to the criteria listed below:

You will need to demonstrate the below essential criteria:

• Inclusive leadership skills – comfortable operating in a complex operational environment, with a demonstrable commitment to lead, develop and nurture a highly performing, diverse and talented workforce.
• Excellent communication and influencing skills and experience of building effective partnerships, particularly with technical teams, across government, UK public and private sectors, Security partners and with international partners at a strategic level.
• The ability to articulate a strategic forward vision for a large, complex organisation or system, anticipating the long-term impact of technological developments on the department and ensuring that a wide range of internal and external stakeholders are engaged and supportive.
• Experience of delivering interventions that ensure that Equality, Diversity and Inclusion (EDI) is embedded in the organisation’s way of working, fostering a culture of trust which enables people to speak up, feel safe and advocate for others.

Technical for DD Transformation and DD DPD

• Proven experience of working at a senior strategic level leading major infrastructure programmes, using project and programme management disciplines, identifying and mitigating risk, to drive successful delivery of programme outcomes

Technical for DD Enterprise Services

• ITIL  (mandatory)
• Proven experience of managing mission critical IT services within large, complex organisations.  Proficient in ITIL, IT Service Management and critical incident response.  Track record of delivering Enterprise IT Commercial services through effective supplier management.

Desirable Criteria 

DD Transformation and DD DPD:

• APM Registered Project Professional
• Major Projects Leadership Academy (or be willing to attend once in post)

DD Enterprise Services

• PRINCE2 or MSP
• CEng qualified

Please Note

• The NCA is a 24/7 organisation, and working patterns must support business requirements. Some roles may require you to respond at short notice or outside of core hours.
• Individuals will be required to undertake and pass a substance misuse test as part of pre-employment checks
• If successful you must hold, or be willing to obtain, security clearance Developed Vetting (DV) up to STRAP. 
• We want to recruit and retain the very best and broadest diversity of officers so the NCA welcomes applications from individuals from all minority backgrounds and protected characteristics.
• Please be aware that you can be posted to any location that you put in your preferences. If you would only like to be posted one location, please confirm one location only. If you are posted to a location that you have requested and you do not accept that location, you may not be offered another role.
• Successful candidates may be required to undertake a medical. If required, the medical will take place in either London or Warrington. Unfortunately, travel costs will not be reimbursed.
• Under the NCA Estates Strategy, the London office is part of a planned relocation to a new NCA HQ in Stratford, London. Relocation is expected to take place in 2025. If you are successful for a London role, please be aware that your post will be relocated.

Benefits

Civil Service Pension
A competitive contributory pension scheme that you can enter as soon as you join where we will make a significant contribution to the cost of your pension; your contributions come out of your salary before any tax is taken; and where your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire.

If you are an active police pension member immediately prior to joining the NCA, you can continue your membership throughout your employment with us.

Annual Leave
26 days’ annual leave on entry increasing to 31 days after 5 years’ service plus 8 bank holidays.
A provision to buy or sell up to one week of your contracted hours each year, subject to meeting the eligibility criteria.
If qualifying criteria is met new joiners to the NCA from UK Police Forces or UKIC will have service with those employers taken into account for continuous service purposes for Annual Leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day)

Parental Leave
Family friendly policies including paid maternity, adoption, paternity and shared parental leave of up to 26 weeks.
Access to the government Tax-Free Childcare (TFC) scheme. Existing employees may be able to continue to claim childcare vouchers.

Flexible Working
Flexible working arrangements allowing you to split your work between the office and home, subject to the nature of the role.
Alternative working patterns such as part-time and compressed hours options subject to business needs.
Support for officers who are Reservists and Special Constables.

Learning and Development
Access to a range of learning and development activities, and opportunities to support career progression
Paid time off to facilitate continuous professional development, and access to Civil Service Learning up to 5 days per year.

Wellbeing and Inclusion
Occupational sick pay and access to occupational health services.
A network of qualified Mental Health First Aiders and Workplace Support Officers, who can provide advice, signposting and support to all our officers.
On site facilities including fitness centers and canteens (where available). Access to a variety of active staff network groups.

Employee Savings
Interest-free loans allowing you to spread the cost of an annual travel season ticket.
Access to a wide range of discounts, offers and gift cards with a number of high street and online retailers through the Blue light Scheme and Edenred.
Cycle2work salary sacrifice scheme to hire a bicycle up to the value of £4,000 to assist in improving health and fitness and save you money.
Access to a home and technology purchase scheme, allowing you to purchase items and spread the cost over 12 months through salary sacrifice.
Key worker status, enabling access to accommodation at a discounted rate, subject to eligibility.
Access to a range of sports, leisure and health benefits at reduced prices through membership with Civil Service Sports Council (CSSC).

For further information on working for the NCA please visit:
https://www.civil-service- careers.gov.uk/national-crime-agency/

Things you need to know

Selection process details

How to apply

To apply for these posts, please register your interest with: NCA-Transformation@global-resourcing.com. 
Close date for applications is 23:55, on 28th January 2024.

•    Enter your CV details setting out your career history, including key responsibilities and achievements. It is essential that your CV reflects the role you are applying for. Please ensure you have provided reasons for any employment gaps within the last two years.

•    A statement of suitability (no more than 1250 words) with detailed evidence of your skills and experience that relate to the Behaviours and criteria listed in the Person Specification above. 

One application can be submitted for DD Transformation and DD DPD. It must be made clear on the application if you are applying for one or both.

In order to monitor the effectiveness of the National Crime Agency’s Diversity & Inclusion strategy, the NCA require certain personal details about you on submission of your application. Please note that this will be treated in confidence and will not impact your application. 

As part of your application, you will be asked to complete a diversity monitoring form. If you do not wish to provide a declaration on any of the particular characteristics, you will have the option to select ‘prefer not to say’. All monitoring data will be treated in the strictest confidence and will not be provided to the selection panel. The information you provide when submitting your application will help us monitor our progress towards the Civil Service becoming the most inclusive employer.

Should you encounter any issues with your application please get in touch with our recruitment partners at the following email address: NCA-Transformation@global-resourcing.com. 

The roles are expected to be based in London* / Belfast / Bristol / Birmingham / Leicester / Wakefield / Warrington, depending on the specification on the role applied for. Please ensure you are only selecting locations you are willing to work in as you may be offered a post in any of your location preferences. 

*Under the NCA Estates Strategy, the London office is part of a planned relocation to a new NCA HQ in Stratford, London. Relocation is expected to take place in 2025. If you are successful for a London role, please be aware that your post will be relocated.

Further Information

There will be an MS Teams virtual open evening event delivered during the campaign. For more details and to register your interest to attend, please email: NCA-Transformation@global-resourcing.com.

If you have any questions about the role itself or would like to discuss the post and your fit within the organisation, please contact: scs.appointments@nca.gov.uk.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.