About the job

Job summary

Join Ofgem: Championing Consumer Interests in the Energy Sector

Are you passionate about consumer rights and sustainable energy? Ofgem, the GB’s economic regulator for electricity and gas markets, is seeking a Consumer Research and Insights Expert to lead our efforts in protecting consumer interests and advancing the transition to a carbon-neutral energy system.

About the Role: As a pivotal member of our team, you will:

• Lead the Consumer Insights and Behavioural Science teams, driving evidence-based regulatory decisions and supporting Ofgem’s work.
• Serve as a vital link between consumer research and senior management, ensuring the highest standards of work.
• Represent Ofgem in high-level industry engagements, defending consumer analysis and enhancing our research reputation.
• Spearhead professional development within the research sector, fostering a culture of continuous learning and innovation.

Your Impact:

• Advise Ofgem’s Board and Executive Committees on consumer behaviour, integrating Ofgem’s research with external academic and practical insights.
• Strategically develop the Insights group which has been set up to share consumer insights identifying evidence gaps from Ofgem’s work across the energy sector.
• Cultivate a high-performing research profession, providing leadership and support for training and career advancement.

We Offer:

• A role at the forefront of regulatory excellence and consumer advocacy.
• Opportunities to influence policy and make a tangible difference in the energy sector, including the delivery of Ofgem’s multi-year strategy.
• A supportive, inclusive culture that values diversity and encourages personal and professional growth.

About You:

• Proven expertise in consumer research and behavioural science.
• Exceptional leadership skills with a track record of building and guiding successful teams.
• Strong communication abilities, capable of engaging with stakeholders at all levels.
• A commitment to inclusivity, fostering an environment where every voice is heard and valued.

Make Your Mark: This is more than a job—it’s a chance to shape the future of energy in the UK. If you’re ready to lead the charge towards a sustainable, consumer-focused energy landscape, we want to hear from you.

Apply now and power the change with Ofgem.

Ofgem is dedicated to ensuring a fair, affordable, and environmentally sustainable energy supply for all. By joining us, you become part of a vital mission to accelerate the journey to Net Zero. Be the voice of change. Be the future of energy.

Job description

The successful candidate will be responsible for providing the key link between Ofgem’s consumer research and senior management, taking responsibility for ensuring the work is of the highest standard. You will provide and present compelling evidence to support Ofgem’s decision-making, and the delivery of Ofgem’s multi-year strategy. You will also lead the Insight Group within Ofgem that draws together consumer insight from across directorates and identifies opportunities to fill evidence gaps. 

You may have to defend Ofgem’s consumer analysis in adversarial settings, and will have the ability to represent Ofgem with senior leaders within industry and showcase Ofgem’s work within the research profession and build Ofgem’s reputation as a leader across your areas of work.

You will lead the research profession and ensure that Ofgem research professionals get appropriate training and development. You will be committed to continuing with your own development and learning, and ensuring that Ofgem remains at the cutting edge of regulation.

Person specification

Leadership of a large and growing team of research experts, managing and co-ordinating   successful outcomes across Ofgem. Specifically:

•  Provide quality advice and evidence on consumer behaviour to GEMA, Executive Committees and other Ofgem decision makers as appropriate
• Lead Ofgem’s Consumer Insights and Behavioural Science portfolio, inspiring and supporting the teams, and shaping their work programmes to maximise value, deploying resource flexibly to provide quality analysis and insight in support of Ofgem’s highest priorities
• Work collaboratively with colleagues across Ofgem to ensure coherent and consistent understanding of consumers, including those making policy decision and also in supporting effective communication of information by Ofgem to consumers.
• Lead and develop the Research Profession within Ofgem, working with the Analysis Professions Lead to develop and support research professionals within Ofgem, ensuring effective training programmes and career development is in place
• To develop, manage and maintain effective relationships with stakeholders, specifically peers in relevant Government departments, regulators and the sector, and represent Ofgem externally as an effective ambassador for Ofgem.

More information about the role and the application process can be found in the candidate information pack and role profile below.

Benefits

Alongside your salary of £85,000, OFGEM contributes £20,250 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word ‘personal statement’  explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role. Please ensure you demonstrate clearly, within your supporting statement, how you meet the essential and desirable skills and capabilities listed in the role profile.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.