About the job

Job summary

The Cabinet Office is the centre of government. Its purpose is: to maintain the integrity of the Union, co-ordinate the security of the realm and sustain a flourishing democracy; to support the design and implementation of HM Government’s policies and the Prime Minister’s priorities; and to ensure the delivery of the finest public services by attracting and developing the best public servants and improving the efficiency of government. 

Cabinet Office Digital is the Digital, Data and Technology (DDaT) hub for the Cabinet Office. Our vision is “Enabling the department through the provision of exemplary digital, data and technology (DDaT) services and transformative in support of the digital transformation strategy of the organisation.  

We are creating a digital culture where user needs are at the heart of everything we build and through data democratisation, automation, governance, convergence and consolidation we will support creating a Better Cabinet Office of the future.  

We are transforming ourselves to be even more effective and efficient in the way we service our users' needs. This exciting transformation programme will shape the organisation, our ways of working, our engagement model and our "delivery engine" enabling CO Digital to become a product centric organisation; delivering through a highly matrixed portfolio of projects and programmes. As both Digital Partner and/or Digital Delivery Partner we advise and assure business units and ALBs in developing their own Digital, Data and Technology (DDaT) capabilities, as well as taking on delivery responsibilities ourselves where relevant. 

We have structured ourselves into eight critical functions to realise this vision - Product, Portfolio, Enterprise Services, Technology, Cyber, Data, Strategy & Digital Transformation and People & Business Services.

This is an exciting opportunity to be part of the Portfolio Delivery team, to lead key infrastructure-related projects to transform our internal services. The Delivery team uses a hybrid of Agile and Waterfall methods to apply the best approach to delivery projects successfully.

Job description

The role of Delivery Technical Engineer will form part of the Delivery Operations Team that sits under the Delivery Function of the organisation and works closely with the Delivery Managers.. You will also work in partnership with the other functions of CO Digital Enterprise Services Teams  such as Cloud Service, Network Operations, End User Compute and Commercial, Finance and Training teams.   

This role is a unique role and as a Delivery Technical Engineer you will support a variety of medium and large projects in close collaboration with the Delivery Managers and Senior Technical Engineers to plan and deliver smaller projects. You will support the Delivery Operations Managers on office relocation/setups working alongside Cabinet Office Estates and Government Property Agency championing CO Digital values and delivering at pace on a variety of critical projects. 

We currently support over 15,000 users across a range of sites based nationwide with periodical travel to our regional sites with some overnight stays to assist with office relocations and other wider projects.  Due to the service we provide this is an office based role working from our London office (5 days a week).  

Responsibilities

As a Delivery Technical Engineer you will be: 

• Supporting the delivery of large projects and managing smaller projects and transitioning into Live Service
• Building Windows and Mac OS laptops, Android and Apple Mobile Phones, creating login accounts, scheduling deployments, delivering remote and classroom training and supporting users. This includes installing active infrastructure components (e.g. switches, routers) and the network connectivity skills required to present  IT services to an end users desktop
• Working in a fast paced environment managing rapid delivery of business unit moves for high profile stakeholders working alongside a variety of multi-disciplined teams which requires discretion and confidentiality. This will include surveying of office space,  decommissioning IT from vacated buildings and installing IT in new locations from infrastructure/cabling, through to Audio Visual and Video Conferencing (AV/VC) equipment, printing and desktop devices.  
• A good understanding of standard IT technologies and have a strong desire to deliver high quality service
• Able to understand and identify problems, analyse and help identify appropriate solutions, taking ownership of problems and proactively resolve technical issues, ensuring you meet business requirements by troubleshooting and diagnosing or escalating faults as appropriate
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams via the Delivery Operations Managers.
• Production and accurate maintenance of documentation is essential to the success of the team and sharing knowledge is encouraged to ensure the team is able to fulfil its objectives.

Person specification

Essential criteria

A combination of service provision and change management knowledge, as a Technical Engineer you must have:

• Proven experience building and supporting the following devices Windows, MacBook, Android phones and other Apple devices and direct experience in device management applications such as Active Directory, Microsoft System Center Configuration Manager (SCCM), Apple's Management Framework (JAMF) and Airwatch (Workspace ONE)
• Able to demonstrate skills and experience installing active Infrastructure components (e.g. switches, routers) and the network connectivity skills required to present the IT services to an end users desktop
• Able to support AV/VC including troubleshooting and managing fault resolutions
• Able to demonstrate good customer service and relationship management, can identify stakeholder needs based on evidence using a range of communications skills
• Exposure working in a project environment and experience working in deskside support delivering Deskside IT Installation 
• Proven ability to work on own initiative as well as part of a team and demonstrate ability to share/transfer knowledge within a team by updating and creating new guidance and provide support until projects are transitioned to Live Service
• Able to demonstrate proactively taking ownership of problems and the ability to solve complex logical faults to resolution
• Proven ability to multitask and prioritise a busy workload allowing effective delivery of change

Benefits

Alongside your salary of £44,500, Cabinet Office contributes £12,015 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

As part of your application you will be required to provide a CV setting out your career history and qualifications, highlighting specific responsibilities and achievements that are relevant for this role.

You will also be required to provide a Statement of Suitability (500 words max.)

Please use your statement of suitability to explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification section of the job advert.

Your CV and Statement of Suitability will be assessed against the essential criteria listed in the 'Person Specification' section of the job advert.

Should you be successful at sift, you will be invited to attend an interview where you will be assessed on behaviours and strengths.

Expected timeline (subject to change)

Expected sift date – WC 13/05/2024
Expected interview date/s – WC 03/06/2024
Interview location – TBC

Reasonable adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

• Contact Government Recruitment Service via menurecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. 
• Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Further information

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

A reserve list will be held for a period of 12 months, from which further appointments can be made.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at: https://www.childcarechoices.gov.uk

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.