About the job

Job summary

This position is based nationally

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Delivery Operations Support Officer

Location: National*

Closing Date: 3rd January 2024

Interviews: w/c 15th January 2024

Grade: EO

Salary: National: £27,223 - £28,613

             London: £31,169 - £32,760

Working pattern: full-time, part-time, flexible working 

Contract Type: Permanent

Vacancy number: 82573

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE

The Role

We’re recruiting for a Delivery Operations Support Officer here at Justice Digital to be part of our warm and collaborative Probation Digital team.

Probation Digital is delivering simpler, better, faster digital services to help frontline staff and people on probation, and we’re looking for a great organiser and coordinator to join our Delivery Operations team. 

You will enable the delivery of 10 multi-disciplinary agile teams, plus Probation Digital’s senior management team, by supporting various activities such as governance, reporting, people planning, procurement and more. Your attention to detail will be pivotal to the effective running of the organisation.

If you are diligent and enjoy working collaboratively this is the role for you!

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital & Technology strategy.

Key Responsibilities:

• Acting as secretariat for governance and other meetings, including but not limited to creating agendas and terms of reference with meeting chairs, capturing and sharing notes and actions, ensuring actions are tracked and completed, as well as scheduling meetings and refining attendee lists
• Supporting Probation Digital’s regular reporting by commissioning reports, sending reminders for input, setting up and populating reporting templates
• Supporting those responsible for coordinating responses to ad hoc requests for information on delivery and workforce status
• Supporting workforce planning and the collection and validation of workforce data
• Maintaining reference documentation and storage, such as strategy documents and organograms, to ensure relevance, seeking updates regularly from subject matter experts
• Using information collected through reporting to update and maintain reference document accuracy
• Carrying out discrete pieces of work such as coordinating governance, reporting, people planning, and procurement activity
• Adapting to variations in work, priorities or environment, being flexible and versatile.
• Using information provided to update and maintain source documents accuracy 
• Supporting Delivery Operations, under direction completing activities to support priorities of the team

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

• You have experience of working in office/programme/portfolio management type roles, having provided support in a secretariat-type function
• You can communicate clearly and effectively
• You have the ability to collect and summarise information
• You have strong organisational skills and can prioritise and sequence your work so that you make the biggest impact with your time
• You can identify and suggest improvements, learning from experience
• You can document and support the running of effective processes

Willingness to be assessed against  the requirements for BPSS clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. 

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

Person specification

Please refer to attached Job Description

Benefits

Alongside your salary of £27,223, Ministry of Justice contributes £7,377 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to Apply

Candidates must submit a CV and Personal Statement which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process:

• Communicating and Influencing
• Working Together
• Delivering at pace
• Changing and Improving
• Managing a quality service

Your application will be reviewed against the Person Specification above by a diverse panel. 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on Communicating & Influencing will be conducted prior to the sift.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.