About the job

Job summary

The TRA is one of the first public bodies to be set up to meet the new needs of the UK following its departure from the European Union. We play a central part in ensuring that the international trading environment is fair as well as free, by protecting British businesses from unfair trading practices such as dumping, trade-distorting subsidies and unforeseen surges in imports.

Join our forward-thinking digital team who are leveraging the Microsoft Power Platform to drive innovation and efficiency. Our vision is to enable our teams to make smarter decisions and take ownership of the experience we deliver to all stakeholders. 

Job description

The Role:

As a Delivery Manager within our dynamic digital team, you will play a crucial role in ensuring the successful delivery of projects and initiatives centred around the Microsoft Power Platform. You’ll collaborate closely with cross-functional teams, stakeholders, and technical experts to drive efficient and effective delivery. You will collaborate with outsourced digital suppliers and our IT Services supplier to manage delivery and support needs. Your focus will be on delivering high-quality solutions that empower our organization to achieve its goals. You may also support delivery of digital projects outside of the Power Platform. 

We will provide you with opportunities to upskill and develop in the role so if you demonstrate potential we will work with you to obtain any necessary accreditations to become an expert.

Key Responsibilities: 

Digital Delivery: 

• Lead end-to-end digital delivery, from scoping and planning to execution and post-implementation support.
• Define scope, objectives, and success criteria.
• Monitor progress, identify risks, and proactively address issues to keep projects on track.
• Ensure timely delivery of solutions within budget and scope. 

Stakeholder Management: 

• Engage with business stakeholders, product owners, and technical teams to understand requirements and priorities.
• Foster strong relationships with internal and external partners.
• Communicate delivery status, risks, and dependencies effectively. 

Quality Assurance: 

• Ensure that deliverables meet quality standards and adhere to best practices.
• Conduct regular reviews and quality checks.
• Implement continuous improvement processes. 

Change Management: 

• Facilitate change management activities related to digital product implementations.
• Support end-users during transitions.
• Promote adoption of Power Platform solutions. 

Reporting and Metrics: 

• Prepare regular status reports and dashboards.
• Track key performance indicators (KPIs) related to delivery.
• Use data to drive decision-making and process improvements. 

Person specification

Project Management Skills 

• Project Planning and Execution - Ability to create project plans, set milestones, allocate resources, and manage project timelines effectively
• Risk Management - Identify and mitigate risks throughout the project lifecycle. 

Technical Skills 

• Power Platform Expertise - Proficiency in using Power Apps, Power Automate and Power BI.
• Understanding of Low-Code Development:** Familiarity with low-code/no-code development principles. 

Stakeholder Management 

• Communication - Excellent communication skills to engage with stakeholders, understand their needs, and convey project updates.
• Negotiation and Conflict Resolution - Resolve conflicts and negotiate priorities effectively. 

Leadership and Collaboration 

• Team Leadership - Ability to lead cross-functional teams, motivate team members, and foster collaboration.
• Influence and Persuasion - Influence decision-making and drive alignment among stakeholders. 

Change Management 

• Change Leadership - Guide teams and end-users through transitions related to new solutions.
• User Adoption Strategies - Develop strategies to encourage adoption of solutions. 

Analytical Thinking 

• Problem-Solving - Analyze complex problems, identify root causes, and propose effective solutions.
• Metrics-Driven Approach - Use data and metrics to measure project success and drive continuous improvement. 

Agile Methodology 

• Agile/Scrum Experience - Familiarity with agile principles, ceremonies, and practices.
• Adaptability - Ability to respond to changing requirements and adjust project plans accordingly. 

Essential Experience:

Delivering outcomes

• Know how to help teams to manage and visualize, measure and evaluate outcomes. Understand and act upon prioritisation to enable forward planning  

Agile Principles

• Have had experience in applying Agile principles in practice, can identify and compare the best framework or delivery methods to use 

Stakeholder Engagement

• Can facilitate difficult discussions within the team or with diverse senior stakeholders to ensure successful delivery. You are able to communicate progress and blockers to senior stakeholders 

Digital Tooling 

• Experience and confidence in the use of digital tools to support delivery

Benefits

Alongside your salary of £40,952, Trade Remedies Authority contributes £11,057 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply

Application:

As part of the application process, you will be asked to complete a CV and personal statement of no more than 750 words demonstrating how your experience, skills and attributes meet the requirements for the role.  

Shortlist:

The Panel will shortlist applications based on Experience and Lead Behaviour- Changing and Improving.

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Changing and Improving. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

Interview:

The interview assessment will consist of a Presentation followed by a behaviour-based interview .

The behaviours that you will be assessed against at the interview are Changing and Improving, Working Together, Managing a Quality Service.

Drop In Session: You can get more information about the role and working at the TRA by attending the drop-in session which takes place at 13:00 on 06/06/2024. You will have the opportunity to ask any questions, including about the recruitment process from application to interview through to offer. You can join the session at any point throughout the hour by clicking on the link here.

Expected Timeline:

Application closing date: 16/06/2024.

Shortlist: 17/06/2024 onwards.

Interviews: 02/07/2024 onwards.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Trade Remedies Authority from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

Contact Government Recruitment Service via tra.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. 

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. 

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.