About the job

Job summary

Please refer to Job Description

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Job Title: Delivery Manager

Number of Posts: 2

Duration: 12-month Fixed Term Contracts

Locations: Field House, 15-25 Breams Buildings, EC4A 1DZ

Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad-hoc or regular basis at other local HMCTS sites / courts. Where applicable, associated travel cost / time will be applied in line with organisational policies. 

Grade: HEO

Salary (London within M25): £37,174 - £40,403

These positions are available for existing civil servants on level transfer or promotion. For existing civil servants, where an employee accepts an FTC on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area. Secondments and loans will be considered on an individual basis.

Background:

HM Court and Tribunals Service is an agency of the MoJ and provides the supporting administration for the judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centres and some limited services via the internet.

The quality of the service we deliver to all court and tribunal users is of paramount importance and high service quality and standards are expected from everybody. The organisation is also committed to continuously identifying and adopting new or better ways of working to ensure that it focuses on that which is essential to deliver a quality court and tribunal user experience.

Overview:

The Illegal Migration Act 2023 (IMA) has been enacted changing UK law to proactively limit certain types of immigration. Changes have been made to immigration law which will place duty on the Home Secretary to detain and remove migrants to a third country (e.g., Rwanda) or an alternative safe country (e.g., France) for the processing of any asylum claim where they meet criteria set out in the Bill (principally that they have entered in the UK illegally having travelled through another safe country). A new appeals process for the Upper Tribunal (Immigration and Asylum Chamber) is being created.

Strong leadership is a critical requirement for the jobholder of this role. The IMA project is currently ever-changing and evolving and therefore the jobholder will need to be confident in responding to these changes at pace and leading their team through them. The jobholder will be required to deal with a fluctuating workforce as the work increases.

As a manager within HMCTS the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The Regional Delivery Directors expect all managers in the clusters to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

Key Purpose:

 

• Be accountable for the day-to-day operation of a strand of work within the wider IMA process.
• Work with the Operations Manager (IMA), to establish and set up processes and functions required for your area and operate within the timebound guidelines.
• Work alongside other Delivery Managers to deliver an excellent service for customers throughout the end-to-end process.

Desirable:

• Experience of the work undertaken by the Immigration and Asylum Chambers.

Key Responsibilities:

 

• Deliver a consistent and customer focussed service focussing on specific and particular areas of the processes established by the IMA.
• Lead a team, potentially across multiple sites, ensuring effective deployment of resources to meet operational needs.
• Engagement with relevant stakeholders to ensure needs are met.
• Ensure the delivery of cluster performance management objectives.
• Act as Responsible Officer as required.

Operations:

• Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
• Provide direction and close support to local managers, setting local priorities which are consistent with the business plan
• Lead Staff Forums as part of employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation
• Ensure that team targets are met, and resources are managed to deliver highly effective performance.
• Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes.
• Ensure that governance, risk management registers and contingency plans are in place and updated annually/monthly.
• Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme).
• Ensure that local training needs are identified, assessed and training is delivered.
• Perform Responsible Officer duties. This may include any of the following activities:
  • Identify and implement solutions to local problems
  • Ensuring IT/Workstation compliance at all times
  • Ensure compliance with health and safety requirements
  • Ensuring Risk Assessments take place at appropriate times
  • Maintenance of an up-to-date Asset Register
  • Constructively manage complaints within set timescales, ensuring corrective action taken where necessary.

Managing Casework:

• Working with managers and staff to develop team plans which form part of the overall business plan for the cluster.
• Setting local priorities and objectives within the context of national/regional strategies and plans.

Analysis:

• Identifying and implementing solutions to local problems, referring more complex problems to the Cluster Operations Manager

Communicating with Stakeholders:

• Maintain effective liaison with judiciary, user groups and representative organisations.
• Thinking beyond own area of responsibility, considering wider policy and organisational implications of issues.

Team Leadership:

• Provide operational leadership to managers and staff and role model engaging behaviours.
• Provide coaching to support and develop staff, guiding them through a substantial and significant change.
• Ensure you and your managers support the ongoing use of TIB’s and SOP’s and empower and develop staff to achieve the highest performance standards.
• Ensure the application of MoJ HR policies and procedures.

Accountability:

• Reporting directly to the SEO Operations Manager.

Other Duties:

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Operational Delivery in HMCTS:

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

• Face-to-face roles in HMCTS for example a court usher
• Contact Centre roles in HMCTS for example call centre advisers
• Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration

Being part of the operational delivery profession means belonging to a cross-government community of people.  This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.

Location:

Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad-hoc or regular basis at other local HMCTS sites / courts. Where applicable, associated travel cost / time will be applied in line with organisational policies. 

Application Process:

To apply for this position please complete the online application form, ensuring you provide the following:

A 250-word suitability statement against each of the following Success Profile Behaviours (Level 3):

• Delivering at Pace
• Leadership
• Managing a Quality Service
• Making Effective Decisions

In the event we receive a large volume of applications, we will sift using the lead Success Profile Behaviour:

Delivering at Pace.

If selected for interview, the Success Profile Behaviours listed above will also be tested / assessed (Level 3).

Interviews will also test two Strengths.

Interviews may be required to be conducted via video conference.

Further information on Success Profile Behaviours and Strengths, as well as the required standards for this post (Level 3), can be found at:

https://www.gov.uk/government/publications/success-profiles        

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.

Terms & Conditions:

Fixed Term Contracts (FTC) on Promotion:

MoJ employees may apply for FTC opportunities in MoJ that are advertised at a higher grade than their current substantive grade. Where an employee accepts an FTC on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area, as per the loan policy for OGD loans. Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTC and can return to their substantive role at the end. If there is no role available at the end of the FTC, the employee will be subject to redeployment and potentially redundancy procedures.  Loans are also available for OGD candidates.

Working Hours / Pattern:

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be treated fairly and, on a case-by-case basis in accordance with the MoJ’s Flexible Working and Equality policies.

Flexible Working Options

HMCTS offers a flexible working system in many of its offices. However, please note that this role is not suitable for hybrid working.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £37,174, HM Courts and Tribunals Service contributes £10,074 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.