About the job

Job summary

Please refer to Job Description

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

About HMCTS:

HM Courts and Tribunals Service is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. We work with an independent judiciary to provide a fair, efficient and effective justice system.

For more information about HMCTS and what we do, visit: https://www.hmctsjobs.co.uk/. 

Overview:

Based within the Central Building in the main Royal Courts of Justice estate, the Court of Appeal Criminal Division (CACD) is a busy court that deals with criminal appeals against decisions made in the Crown Court.  The Criminal Appeal Office (CAO) provides legal and administrative support to the CACD. The main appeal types are conviction and / or sentence. The CAO structure is split into two groups- Conviction and Sentence. Admin staff in Conviction casework provide support for the complex casework lawyers in progressing applications.  In Sentence casework cases are processed generally by admin staff, with checks made by lawyers on the lawfulness of the sentence. 

The key purpose of the role is to

Support the Operations Manager by being responsible for managing functions within the list office.

Key responsibilities

• Provide visible leadership to staff and role model engaging behaviours and challenge non-engaging behaviours.

• Leading by example, coaching, supporting and developing staff.
• Deliver a consistent and customer focused service.
• Ensure an effective deployment of resources to meet operational needs.      
• Develop and maintain effective liaison with Judiciary, user groups and representative organisations, representing the Operations Manager where necessary.  
• Work with managers across the cluster / region to ensure cohesive cross-Cluster delivery.

Operations

• Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
• Provide direction and close support to the Senior Judiciary, Registrar and Senior Managers to ensure cases are listed promptly and paper applications are allocated effectively, in accordance with the guidelines set out in the Consolidated Criminal Practice Direction.
• Working with managers and staff to develop team plans which form part of the overall business plan for the RCJ region.
• Identifying and implementing solutions to local problems, referring more complex problems to the Operations Manager.
• Lead Staff Forums as part of employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation.
• Ensure that team targets are met and resources are managed to deliver highly effective performance.
• Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes.
• Ensure that Governance, risk management registers and contingency plans are in place and updated annually/monthly.
• Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme).
• Ensure that local training needs are identified, assessed and training is delivered.
• Perform Responsible Officer duties. This may include any of the following activities:

• Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.

Accountability

• Reporting to the Operations Manager.

Other duties

• The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Application Process

To apply for this position please complete the online application form. Using the Success Profile STAR methodology, provide a 250-word statement against each of the following Behaviours (Level 3):

• Making Effective Decisions
• Communicating & Influencing
• Delivering at Pace
• Seeing the Big Picture

In the event of a large number of applications we may conduct an initial sift on the lead behaviour of: Making Effective Decisions.

If selected for interview, please note that interviews will be held face to face.  The above Success Profile Behaviours (Level 3) will be tested / assessed at interview, along with four Strengths.

Further information on Success Profile Behaviours and Strengths, as well as the required standards for this post (Level 3), can be found at: https://www.gov.uk/government/publications/success-profiles        

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.

Terms & Conditions:

Permanent Appointment

This appointment will be made on a permanent basis.

Security Level:

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter Terrorist Check (CTC).

Working Hours / Pattern:

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.  Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be treated fairly and, on a case-by-case basis in accordance with the MoJ’s Flexible Working policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £37,174, HM Courts and Tribunals Service contributes £10,074 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.