About the job

Job summary

The Delivery Director will be responsible for the successful delivery of our services across all jurisdictions within their region. The post holder will be responsible for ensuring the business continues to improve the services it offers against a backdrop of significant change and financial pressure.

This is a high profile, highly demanding role where you will demonstrate outstanding leadership in operational and service delivery. You will have a proven track record of success in a complex operational delivery environment and have demonstrated significant senior impact. You will foster a positive culture providing an inclusive service to our users and that enables diverse talent to flourish in HMCTS. You will be someone who leads by example and can deliver change and excellent services working in partnership with senior professional outside of your span of control. You will also be someone who can work effectively in a highly complex stakeholder environment, building strong relationships with our judicial partners and the wider justice system.

This position can be based at any of the following Locations:

• Barrow-In-Furness County, LA14 5QX
• Barrow-In-Furness Magistrates Barrow-In-Furness, LA14 5QX
• Birkenhead County, CH41 5EN
• Birkenhead Wirral Magistrates, CH41 5HW
• Blackburn County, BB1 6DJ
• Blackburn Magistrates Blackburn, BB2 1AF
• Bolton Combined Bolton, BL1 1SU
• Bolton Magistrates, BL1 1QX
• Burnley Combined Burnley, BB11 1XD
• Burnley Magistrates Burnley, BB11 2BS
• Carlisle Combined Carlisle, CA1 1DJ
• Carlisle Magistrates Carlisle, CA3 8QH
• Chester County, CH1 1SN
• Chester Crown, Chester, CH1 2AN
• Chester Magistrates, Chester, CH1 2XA
• Crewe County, CW1 2DP
• Crewe Magistrates, Crewe, CW1 2DT
• Lancaster County, LA1 1UZ
• Lancaster Magistrates, Lancaster, LA1 1XZ
• Liverpool Civil & Family Justice Centre, Liverpool, L2 2BX
• Liverpool Combined, Liverpool, L2 1XA
• Liverpool Magistrates Court, L1 6DE
• Manchester Civil Justice Centre, Manchester, M3 3FX
• Manchester Crown Court, M3 3FL
• Manchester Employment Tribunal, Manchester, M3 2JA
• Manchester Minshull Crown, Manchester, M1 3FS
• Preston Combined, Preston, PR1 2LL
• Preston Magistrates, Preston, PR1 2RD
• Preston Sessions House, Preston, PR1 2PD
• South Sefton Magistrates, L20 3BJ
• St Helens County, WA10 1SZ
• St Helens Magistrates, WA10 1SZ
• Stockport Magistrates, SK1 3NF
• Tameside Magistrates, OL6 7TP
• Wigan Magistrates, WN1 1DW
• Workington Magistrates, Workington, CA14 4AS

Job description

For full details about the Role, Key Responsibilities and Person Specification, please download and review the Candidate Information pack.

Person specification

As Delivery Director, you will be directly accountable for the delivery of all aspects of HMCTS business in the region including people, performance, resources and wider corporate governance.

Accountable to the Courts and Tribunals Director for providing strategic oversight, ownership and leadership for the region, and with oversight of approximately 1370 staff members, you will be responsible  for delivering service level targets and ensuring that HMCTS continues to improve the service offered to our stakeholders and end users, including vulnerable witnesses and victims, against a backdrop of significant financial pressures and the wide scale transformational change being delivered by the Reform Programme.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Additional Information 

Please view our candidate information pack for full details about the role, key responsibilities person specification, and the criteria you will be assessed against throughout the recruitment process. If you are interested in this exciting opportunity, and feel that you meet the criteria, we would welcome your application.

Benefits

Alongside your salary of £75,000, HM Courts and Tribunals Service contributes £20,925 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.For full details of the Selection Process and Recruitment Timeline, please view the Candidate Information pack.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.