About the job

Job summary

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence? 

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

•    Our Vision - To support UK defence customers with outstanding service every time.
•    Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability. 

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. 

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

DBS has recently undertaken a review of its operational locations in the Northwest, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026. 

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.  Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.  

Come and join the DBS community today! 

Job description

This exciting role of Project & Change Implementation Officer will sit within the current Remedy Project Team based in Norcross Blackpool or Kentigern Glasgow. The Post holder will assist the C2 Senior Project & Change Implementation Officer, C1 Project Manager with a variety of projects within the Operational delivery arm of the Veterans UK Transformation programme. This includes the McCloud Remedy project and working in collaboration with the wider DBS Transformation portfolio.

• The Post holder is responsible in assisting with enabling the delivery of projects ensuring objectives are achieved within the agreed time, cost and quality constraints.
• The Post holder will be responsible for the design and writing of business processes to support proposed solutions for projects and/or initiatives within the transformation programme. This includes reviewing complex pensions information, understanding and assisting with decision making and producing management information. The role will require someone who is proactive and able to multitask different responsibilities whilst delivering at pace.
• The Post holder has a role in project governance and will work with stakeholders to ensure the agreed project outputs are delivered ensuring benefits are realised. Further, the Post holder will assist in the raising and management of Change Requests in relation to projects and BAU including Legislative and Continual Business Improvement.
• The Post holder will require leadership skills to assist with delivery of complex projects utilising limited resources and will have the ability to multi-task across a number of projects at the same time. The role requires an ability to analyse requirements sometimes with limited information and make effective decisions that withstand internal and external (NAO/Regulator) scrutiny.

Responsibilities

The Post holder will maintain an overarching awareness / input into the wider DBS Transformation Portfolio delivery team.

1. Delivery – Enable Project delivery of agreed outcomes within time, cost and quality constraints.
2. Project Management – Assist the C2 Senior Project & Change Implementation Officer with day to day management of the project.
3. Business Documentation – Assist in the Development and drafting of Business Documentation with input from specialists as necessary.
4. Change Management – Ensure effective Change Management processes are adhered to and document changes to deliverables as agreed with stakeholders.
5. Project Performance & Controls – Assist in creating delivery objectives for the team and assist with the develop and maintenance of the Project Plan. Manage performance and report progress to C2 Senior Project & Change Implementation Officer and Project Manager
6. Resources – Identify skill requirements; deploy and develop resources. Utilise shared Change team resources, minimising impact on BAU.
7. Stakeholder Management – Identify and engage stakeholder relationships. Actively manage internal and external relationships encouraging participation.
8. Risks & Issues – Identify and update risks and issues escalating to the C2 Senior Project & Change Implementation Officer as appropriate. Work with related projects to understand interdependencies.
9. Governance – Help support effective governance and decision-making using SME knowledge.
10. Provision of Policy & Advice – Contribute to the decisions of others by providing policy advice/guidance and SME knowledge of process.

This Post will be fast paced, varied and challenging.  

Person specification

Desirable Skills

• Knowledge and experience of Armed Forces Pension Schemes
• Knowledge and experience of working with Contractors
• Ability to analyse and to solve problems in a creative, pragmatic manner
• Good communication and presentation skills

Development Opportunities

This is an exciting opportunity be involved in the delivery of Operational change that has a direct impact on improving Defence capability. Project, Leadership and Change management skills will be developed and enhanced through the undertaking of this role.

Benefits

Alongside your salary of £28,300, Ministry of Defence contributes £7,641 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on your

Primary: Behaviour - Making Effective Decisions. In this instance the remaining elements will be tested at interview. 

At application stage you will be assessed against the following:

Behaviours:

• Making Effective Decisions 
• Leadership

At interview you will be assessed against the above behaviours

In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order:

1. Behaviour - Making Effective Decisions
2. Behaviour - Leadership

If candidate scores are still exact, the merit order will then be determined on the sift score in the below order or priority:

1. Behaviour - Making Effective Decisions
2. Behaviour - Leadership

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months. 

Application sifting is scheduled to take place early February 2024

Interviews are currently taking place remotely and will be conducted middle of February 2024

A minimum of 2 full working days’ notice will be provided for interviews.

We endeavour to stick to these dates, but these are subject to change around business needs.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. 

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn. 

To assist with your application please find attached -  

DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk) 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.