About the job

Job summary

Are you a dedicated person who is passionate about making a difference? 

Would you like to work for the Ministry of Defence?  

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement. 

•  Our Vision - To support UK defence customers with outstanding service every time.
•  Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability. 

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.  We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working. 

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.  Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.  

Come and join the DBS community today! 

Job description

The Ministry of Defence Medal Office (MODMO) is part of Defence Business Services and is responsible for administering all MOD-related medallic recognition, as authorised by The Sovereign, to UK Service personnel, veterans, their families, MOD civilians and contractors.

MODMO provides a range of services to its customer base including medal assessments, assisting with enquiries, and issuing physical medals. This includes medals for operational service from WW2 to current day operations, plus some WW1 and inter-war campaigns, together with long service and efficiency medals.

As part of this busy team, you will be required to provide support to the team leaders for the end-to-end process of the issuing of medals/awards; duties include;

• Process incoming mail and book onto database, including sending letters of acknowledgement, request for further documentation or sending out application forms.
• Liaise with external agencies and Other Government Departments regarding the retrieval of Service Documents, medal cards and other documentation, i.e., Swadlincote and disclosure cells.
• Accurately assess the entitlement of veterans, Serving personnel, their next of kin and MOD civilians for the area of expertise, i.e. Royal Air Force, Army and Royal Navy and provide timely and relevant correspondence concerning the outcome of the assessment where required.
• Update the MODMO database and JPA as necessary for assessments and highlight issues and errors to Team Leader.
• Dealing with letters, telephone and email enquiries from Service Personnel, veterans and their families regarding eligibility of the award.
• Provide support to the Team Leader regarding input on Ministerial Correspondence and Treat Official subjects as well as provide input for FOI requests.
• Provide support to the Stock, Engraving and Despatch area, ensuring medal inscriptions are checked at the approval stage, ensuring accuracy and confirming the correct type of award. Assist the team leader ensuring awards are despatched in accordance with KPI’s.
• Provide statistical information to Line Manager on a weekly basis or as required.
• Support wider DBS departments with cross pillar work transfers and additional duties (special projects).

Person specification

Desirable:

• A good understanding of IT as applications are processed through networked PC’s using bespoke databases and MS/Oracle based software packages.
• Previous experience of working alongside the Military or an interest in military medal and historic British conflicts.

Benefits

Alongside your salary of £24,985, Ministry of Defence contributes £6,490 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Completing your application  

Behaviour examples requires more than just information about what you did, it requires you to explain. There are many different approaches you could take to writing behaviours, such as the STAR, or the CAR method. As to which one you chose to use, it’s all down to your personal style of writing. Within the Civil Service, the most common approach is: The STAR method.  

Using the STAR method, allows you to set the scene, show what and how you did and the overall outcome. The job holder (and later the interviewer) will use this method to gather all the relevant information about a specific capability that the job requires.  

Situation - Describe the situation you found yourself in. You must describe a specific event or situation. Be sure to give enough detail for the job holder to understand.  

• Where are you?  
• Who was there with you?  
• What had happened?  

Task - The job holder will want to understand what you tried to achieve from the situation you found yourself in.  

• What was the task that you had to complete and why?  
• What did you have to achieve?  

Actions - What did you do? The job holder will be looking for information of what you did, how you did it and why. Keep the focus on you. What specific steps did you take and what was your contribution? Remember to include how you did it, and the behaviours you used. Try to use “I” rather than “we” to explain your actions that lead to the result. Be careful not to take credit of something that you did not do.  

Results - Don’t be shy about taking credit for your behaviour. Quote specific facts and figures easily understandable.  

• What results did the actions produce?  
• What did you achieve through your actions and did you meet your goals?  
• Was it a successful outcome? If not what did you learn from the experience?  

Keep the situation and task parts brief. Concentrate on the action and the result. If the result was not entirely successful describe what you learned from this and what you would do differently next time. Make sure you focus on your strengths.  

Remember- if you are a school leaver or out of employment, and feel that you don’t have the experience to apply for this role then do this-  

• Make a list of your skills, strength and experience  
• Focus on your education/day-to-day life/extra-curricular activities such as team sports  
• Highlight anything that would help you perform in the job that you are applying for  

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit. 

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on your Primary: Behaviour - Working Together. In this instance the remaining elements will be tested at interview. 

At application stage you will be assessed against the following: 

Behaviours: 

• Working Together
• Managing a Quality Service

Experience:  

• CV - Please include : Job history & Previous Skills / Experience

At interview you will be assessed against the following: 

Behaviours: 

• Leadership
• Working Together
• Managing a Quality Service
• Making Effective Decisions

In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order: 

1. Behaviour - Working Together
2. Behaviour - Managing a Quality Service
3. Behaviour - Leadership
4. Behaviour - Making Effective Decisions

If candidate scores are still exact, the merit order will then be determined on the sift score in the below order or priority: 

1. Behaviour - Working Together
2. Behaviour - Managing a Quality Service
3. Experience - CV

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months. 

Application sifting to take place week commencing: Late May 2024

Interviews are currently taking place via MS Teams and will be conducted Early June 2024

A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs. 

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk 

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights. 

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.  

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.  

To assist with your application please find attached -   

DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)  

(26) UK Ministry of Defence: Life , LinkedIn Defence Business Services (DBS) - Armed Forces Veterans Services (AFVS) -

  

The STAR method , National Careers Service, Success Profiles - GOV.UK (www.gov.uk), Working for the Civil Service - Civil Service - GOV.UK (www.gov.uk)

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.