About the job

Job summary

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence? 

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

•    Our Vision - To support UK defence customers with outstanding service every time.
•    Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability. 

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. 

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Come and join the DBS community today! 

Job description

The Digital and Information Technology (DIT) Team has an exciting opportunity for a Business Manager to join our close-knit and hard working team.

The Business Manager will support the Hd of DIT and DIT colleagues in managing and overseeing the BMT function, providing DIT governance support co-ordination and facilitation of corporate returns. 

This role is also responsible for running the Reward and Recognition process, audits of security, attendance, absence and Performance reporting procedures. The role will also act as a focal point for team comms, including quarterly newsletter, All Staff Briefings and blogs.

DIT is currently engaged in a large recruitment exercise and the role will support this work as required, acting as a focal point between DIT and DBS Resourcing and Recruitment teams to ensure timely approvals and processing, and assisting line managers to ensure appropriate mechanisms are utilised across our team. The Business Manager will also ensure our workforce numbers are accurate and assist in developing our fortnightly Workforce Committee packs when required to meet customer requirements working closely alongside our Strategic Workforce Planning Lead.  

Responsibilities

• Line management responsibilities for members of the Business Management Team, coaching and mentoring direct reports, monitoring performance levels in accordance with MOD standards, and building a flexible and resilient team   
• Ensuring DIT governance is fit for purpose and appropriate support is provided, attending office to facilitate weekly management meetings in person 
• Facilitating DIT Corporate returns 
• Customer Service Excellence 
• Business support to Senior Leadership Team (SLT) 
• Management of IYR and Thankyous for DIT 
• Developing, maintaining and organising comms on behalf of HD of DIT, including newsletter, Blog, All Staff Emails, All Staff Briefings etc 
• Co-ordinating BMT business continuity plan,
• Oversee Finance and Contracts Management across DIT 
• Oversee Head of DIT Communications 
• Oversee Training and Apprenticeship Management across DIT 
• Oversee Vacancy Management and Workforce Recruitment 
• Oversee Head of DIT Diary and Mailbox Management 
• Additional and ad hoc business management activities/projects 
• Co-ordinate DIT specific induction process 
• Create, maintain and co-ordinate central DIT actions and decisions log   
• Attend Team People Lead fortnightly meeting, raising any DIT specific queries 
• Review and approve/reject Team Vacancy Approvals

Work closely with Resourcing and Recruitment team colleagues on DIT specific queries, including co-ordination of DIT recruitments and attendance at weekly recruitment team meetings with relevant stakeholders

Person specification

• Competence in using Excel (V-lookups, pivot tables) and experience using databases and PowerPoint. 
• Stakeholder engagement and management with a range of stakeholders both within and outside your immediate team. 
• Ability to communicate and convey proposals, ideas and recommendations to different audiences. 
• Ability to balance the requirements of several stakeholders, their priorities and deadlines, with agility and diplomacy. 
• Self-motivation to plan, develop and deliver significant pieces of work with light touch management, whilst also being part of a team which needs to pivot to deliver an overriding priority on occasion. 
• Enthusiasm for own and colleagues continuing professional development.

Benefits

Alongside your salary of £43,080, Ministry of Defence contributes £11,631 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on your 

Primary: Experience - CV, Secondary: Experience - Personal statement. In this instance the remaining elements will be tested at interview.

At application stage you will be assessed against the following:

Experience: 

• CV - Please include, Job History, Full qualification details, Previous skills & Experience
• Personal Statement -  in no more than 1250 words, Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert. 

At interview you will be assessed against the following:

Behaviours:

• Changing and Improving
• Making Effective Decisions
• Seeing the Big Picture
• Delivering at Pace
• Leadership

In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order:

1. Behaviour - Changing and Improving
2. Behaviour - Making Effective Decisions
3. Behaviour - Seeing the Big Picture
4. Behaviour - Delivering at Pace
5. Behaviour - Leadership

If candidate scores are still exact, the merit order will then be determined on the sift score in the below order or priority:

1. Experience - Personal statement
2. Experience - CV

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months. 

Application sifting is scheduled to take place end of January 2024

Interviews are currently taking place Face to Face and will be conducted early February 2024

A minimum of 2 full working days’ notice will be provided for interviews.

We endeavour to stick to these dates, but these are subject to change around business needs.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. 

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn. 

To assist with your application please find attached -  

DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk) 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.