About the job

Job summary

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence? 

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement. 
 
•    Our Vision - To support UK defence customers with outstanding service every time.

•    Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability. 

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. 

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.  Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.  

Come and join the DBS community today! 

Job description

Job Purpose

Management and delivery of the DBS system operations and test functions for Oracle E Business Suite Contracting Purchasing and Finance (CP&F) and Ancillary systems.

Accountable to the DBS Finance and Commercial Service Owner for:

•    The resolution of incidents in line with Service Level Agreement time frames.
•    The provision of Service Requests to time, cost and quality
•    Meeting System Performance Key Performance Indicators and Performance Indicators.
•    The test and assurance of all system changes, in line with the agreed Programme.

Job Responsibilities

•    Manage the delivery of Oracle eBusiness Suite CP&F and Ancillary System Service Requests.
•    Develop and maintain processes to ensure robust incident management is in place.
•    Lead in Operations & Test Stakeholder Management: Develop and maintain effective relationships in Finance and Commercial Functional Lead areas, with TLB Focal Points and suppliers involved in the delivery of our services.
•    Monitor System Performance and formally report on a monthly basis.
•    Coach and mentor direct reports, monitor performance levels and ensure these are aligned to MoD and DBS standards.
•    Attend all required governance boards.
•    Drive forward innovation and performance improvements in order to inform measurable performance metrics

Person specification

Essential

•    Strong oral and written communication and workshop facilitation skills.
•    Proven leadership and managerial skills.

To have or be willing to obtain: 

•    ITIL Foundation
•    MOD Financial Skills Certificate

Desirable

•    At least 3 years’ experience in IT services
•    Excellent knowledge of Financial and Commercial Processes

Benefits

Alongside your salary of £57,670, Ministry of Defence contributes £15,570 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the following success profile elements: Experience - CV

In this instance the remaining elements will be tested at interview.

At application stage you will be assessed against the following:

Experience - CV

 •   Job history 
 •   Qualifications
 •   Previous skills 

Experience - Personal statement - In no more than 750 words please demonstrate the following:

Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlines in the job advert. 

Behaviour

 •   Leadership

At interview stage you will be assessed against the following:

Behaviours

 •   Leadership
 •   Managing a Quality Service
 •   Communicating and Influencing
 •   Delivering at Pace

Technical 

DDaT – Senior IT service manager

IT service manager - GOV.UK (www.gov.uk)

 Ability

 •    Psychometric assessment

Short listed candidates will be invited to complete a series of online psychometric exercises, which will produce additional information to assist the selection panel at interview. To fulfil the Civil Service recruitment principles of fair & open competition please note that where a vacancy is advertised at the external approach, ALL candidates must complete psychometric tests including internal candidates already working at the advertised grade.

If you are short listed for interview, you will be provided details of logins and passwords, which will enable you to access the exercises. The exercises can be accessed from any internet enabled computer. There is provision for reasonable adjustments to be made for candidates with a disability or health problem. You will not need to complete them again if you are applying for a post within 12 months.

In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order:

•    1 - Behaviour - Leadership
•    2 - Technical - DDaT – Senior IT service manager 
•    3 - Behaviour - Communicating and Influencing
•    4 - Behaviour - Delivering at Pace
•    5 - Behaviour - Managing a Quality Service

If candidate scores are still exact, the merit order will then be determined on the sift score in the below order or priority:

• 1 - Experience - CV
• 2 - Experience - Personal statement
• 3 - Behaviour - Leadership

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.

Application sifting to take late March.

Interviews are currently taking place via the following method: MS Teams 

Interviews will be conducted early April

We endeavour to stick to these dates, but these are subject to change around business needs.

To assist with your application please find attached below: 

DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)  

(26) UK Ministry of Defence: Life , LinkedIn

Digital, Information and Technology (DIT)

Digital, Information, Technology - GOV.UK (www.gov.uk)

 

  

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.  

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk 

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. 

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn. 

 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.