About the job

Job summary

Working as part of the IT Directorate, the Enterprise Systems team ensures effective operation, administration and maintenance of RBG Kew’s business-related systems on a daily basis providing almost 365 cover. The Support Analyst provides day-to-day support to User Groups across Kew as well as playing an integral part in the support of the back-end systems that underpin all the Organisations IT needs.

Job description

Accountabilities:

Lead the implementation and ongoing enhancement of Microsoft Dynamics CRM and FSCM platforms according to organisational needs. 

Collaborate with internal stakeholders to analyse business processes, identify areas for improvement, and ensure solutions meet user requirements. 

Develop and maintain detailed documentation of the CRM and FSCM systems, including configuration settings and customisations.

Person specification

Essential:

Bachelor’s degree or equivalent experience in computer science, Information Systems, Business Administration or related field. 

Proven experience in functional consulting with Microsoft Dynamics CRM. 

Microsoft Dynamics Customer Experience Functional Consultant Certification (MB-230 or related). 

Strong understanding of business processes related to customer relationship management and financial management. 

Demonstrable track record of successful project delivery in complex, multi-stakeholder environments.

This role is based at Kew with the option of regular home working, subject to operational requirements. 

Benefits

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

Things you need to know

Selection process details

If you are interested in this position, please submit your application via the Kew Gardens website. 

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.

No agencies please.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.