About the job

Job summary

DE&S Deca is a specialist part of Defence Equipment & Support (DE&S) tasked with supporting a vast range of Defence avionics, electronics and components to provide high-quality, cost-effective support to the UK Armed Forces. We have a rich heritage as the MOD’s in house repair, maintenance, overhaul and upgrade service provider by offering innovative solutions to guarantee best value for 
Defence.

Working as part of a team and reporting to the Senior Account & Business Development Manager this role is to manage and grow a customer account portfolio within the Deca orderbook. This involves the development and growth of customer relationships to increase customer demand and revenue; manage customer demand; customer relationship management; control and manage risk; oversee contractual deliverables.

Being mindful of the scrutiny on Public Sector pay and in accordance with Civil Service Terms and Conditions, salary on appointment is normally at the minimum point of the salary range and this should therefore be the expectation. Existing Civil Servants will be appointed in line with the normal Civil Service pay rules.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected.

Job description

Responsibilities of the role include:

• Build long-term relationships with the customer and other stakeholders.
  
• Ensure delivery of current demand forecast and to grow the existing portfolios to maximise customer demand.
  
• Meeting objectives as set in the commercial functional plan.
  
• Represent the business at regular customer meetings and be the customer’s main point of contact for performance, communication, escalation, reporting and customer satisfaction. Agree work priorities with customers.
  
• Manage the customer service provision in accordance with Key Performance Indicators (KPIs).
  
• Monitor contractual and delivery performance, hold periodic internal reviews prior to formal customer reviews.
  
• Ensure effective customer communications on contract or product issues; develop and maintain relationships with the customer to develop and establish new products and services. Promote team working with the customer.
  
• Support the strategic planning process – collecting market and customer data, preparing and delivering presentations at the Strategic Marketing Assessment.
• Provide support to directors and head of strategy with input to business winning strategies, the demand plan and other initiatives.
  
• Together with the customer, agree, then deliver and manage an accurate and realistic 2 year demand plan.
  
• Provide demand data and customer environment to the S&OP NSP meeting.
  
• Adhere to demand planning, sales and operational planning processes and standards.
  
• Assist the Contracts Manager in managing the aged debtor (unbilled, invoiced) process, highlighting risks where non-payment or delays in payment is anticipated.
  
• Consult and inform commercial and financial management on issues of compliance, delivery, government assets, import/export issues, ITAR and contractual risk
  
• Recommend customers to be interviewed, then carry out agreed feedback interviews for annual customer confidence index survey. Update the online database action plans.
  
• Lead contract renewal with no changes, low value, not new, novel or contentious bids in accordance with the new service provision process.
  
• Oversee the handover processes from new service provision to demand to supply for new tasks, products or services.
  
• Ensure bids and orders databases are is maintained.
  
• Contribute to developing continuous improvement and business innovation, minimise costs to support winning new business.
  
• Support and enhance the TU / Management relationship through partnered behaviour.

Person specification

Essential Criteria:

• Ability to manage customers, contracts, demand plans and forecasting, sustaining and winning business, consultative selling and customer review programmes.
• Ability to understand, correlate and promulgate succinctly financial and market data.
• Demonstrable commercial experience in terms of recognising and identifying opportunities to win business and price bids. 
• Strong IT skills to be able to manipulate and present data.
• Ablity to communicate with people at all levels, lead effectively, and influence across functions.

Benefits

Alongside your salary of £36,412, DE&S Deca contributes £9,831 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

At application stage you will need to provide a CV and personal statement of up to 500 words evidencing clearly against all essential criteria, as well as your overall suitability for the role.

At interview you will need to provide specific competency examples against the following behaviours:

• Changing and Improving 
• Communicating and Influencing
• Leadership

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.