About the job

Job summary

We are recruiting for the role of Customer Services and Facilities Officer.  This is an office based role, working 5 days a week from the office in Central London.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

Job description

As a Customer Services and Facilities Officer you will contribute to providing a professional National Office reception service that portrays a welcoming and positive image to visiting children and families, staff and other visitors.

Should you join us your tasks will include:

• To provide a professional and efficient reception service for visitors and staff.
• To provide effective administrative support to the National Office function, managing all front of house reception duties, telephone and e-mail queries, data entry and other general administrative support.
• To be responsible for supporting arrangements for all meetings.
• To support the management of the office facilities.

You can find out more about the above - and much more - before you apply and we also recommend you read the job description.

Person specification

A key role in helping to ensure the smooth running of our services, here are some things we look for in suitable candidates:

 A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role

• Confident and capable of using MS Office applications to a basic / intermediate level
• Clear, confident communicator via email, phone and in person
• Someone who thrives working in a team
• Able to prioritise work in a fast-moving environment with strict deadlines

 

Benefits

Benefits that really benefit you.

We know you want to be rewarded appropriately, you want time away from work to manage your wellbeing, spend time with those important to you, help to secure your future and be trusted to work autonomously. So, on top of a competitive salary, you’ll have an excellent holiday allowance (28 days + Bank Holidays), a Local Government pension with 19.4% employer contribution, Health and Wellbeing cash plan and the potential to bring your continuous service with you - which could mean you have 33 days holiday from day one - and a wide range of other benefits that collectively makes for a great package with a highly supportive employer.

Things you need to know

Selection process details

We hope you’ve decided this is a role you would like, if so click please complete our short application process to let us know of your interest in this role. We’d also like to let you know of the timescales we aiming to work to for this recruitment campaign. This will also help you know when you can expect to hear from us by.

 

 

Last date of applications: Sunday 21st January 2024 Final Interview: Tuesday 30th January 2024

  

We welcome applicants from all backgrounds as we strive to achieve a workforce as diverse as the children and families we represent.

 

As a Disability Confident Employer, we particularly welcome applicants with disabilities.

 

 

If you want to find out a bit more about us why should consider joining us visit www.cafcass.gov.uk/cafcass-careers or to view all of our current vacancies, go to Current Cafcass Vacancies.

 

 

Please be advised successful applicants will be subject to a range of pre-employment checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the .

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.