About the job

Job summary

Please refer to Job Description

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

We are looking for an Operational Support Manager to join our Courts and Tribunals Service Centre in Salford. This exciting role is part of the newly reformed service centres which have been created as a result of the large transformation happening within HMCTS currently.

The Courts and Tribunals Service Centres (CTSCs) are the administrative offices of the future. Providing hubs for telephony, assisted digital, case progression and hearing support, these centres will provide a consistent national service that enables cases to move through to conclusion smoothly and that provide the right support to the local judiciary.  

Spread nationally over several sites, these centres are home to just under half of our workforce in total in. We are working to reform a Justice system that has in the past relied heavily on paper-based processes and the CTSCs are among the first steps in being able to support a modern, digital Justice system.

This role, which will report to the Business Delivery Manager, is responsible for the delivery of effective and efficient day-to-day site-specific services at a CTSC site, ensuring accommodation, assets/equipment, health & safety and resource issues are dealt with proactively and efficiently to meet the daily functional and operational needs of the CTSC. 

Key accountabilities include:

•        Lead for site administrative duties to ensure a smooth and efficient running of the operation (to include ownership of goods orders)
•        Point of contact and on-site lead for building support, acting as the lead building champion, raising issues with relevant HQ functions (e.g. IT, Facilities) and ensuring work is carried out to resolve planned and unexpected issues 
•        Planning regular maintenance and on-site facility work and using the relevant escalation channels to gain resolution, including support with landlord negotiations, working to minimise disruption to service delivery
•        Support for on-boarding and off-boarding activity for employees in the CTSC, providing administration and maintenance of ID cards, building and systems access, ensuring alignment with relevant HQ security policies.
•        Organise and support site events, visits and meetings as necessary, arranging agendas and attendees where requested
•        Manage, monitor and administer on-site room booking requests, ensuring equipment and resources are available when requested
•        Secretariat support for on-site Senior leadership team (notetaking at meetings including production of minutes or notes of HR conversations)
•        Local Health & Safety and Fire and Security lead – to include coordination of Fire and Incident Control Plan, Security Plan, local reporting e.g. completion of regular H&S, fire and security inspections, site specific risk assessments, incident and accident reporting and investigations, co-ordination of DSE assessments
•        Lead for local finances including monthly reconciliation of budgets, key finance control checks, SOC reporting, Purchase order approval.

Person Specification

•         Exceptional communication skills, both oral and written skills including minute-writing, with strong attention to detail
•        Ability to work well under pressure and to deadlines
•        Strong organisational and time management skills, ensuring flexibility and adaptability to juggle different tasks and prioritisation of work
•        Ability to build strong relationships and support networks
•        Ability to work on own initiative, with the ability to make things happen
•        Provide discretion and an understanding of confidentiality issues
•        Proactive in approach to managing issues as they arise in the sites, with the ability to identify key issues and escalating when required.
•        Some experience of facilities management, i.e. managing day-to-day on-site responsibilities, working with suppliers and contractors to ensure scheduled work takes place etc, would be an advantage

Hours 

Standard full time working hours are 37 hours per week. There is an expectation that you can be flexible with your working hours to accommodate the needs of the business.  HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment.  

Please find more information about the role within the attached role profile and candidate pack.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £27,223, HM Courts and Tribunals Service contributes £7,377 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.