About the job

Job summary

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe and sustainable energy supply.

We have an exciting opportunity for a Compliance Manager to join our Counter Fraud team at Ofgem. We are seeking an ambitious and delivery focused individual who is passionate about fighting fraud, making a difference, developing capability and alignment with Gov 13 Functional Standard ultimately to prevent and reduce fraud. The role will provide support to the Counter Fraud Lead in developing, designing, and implementing strategies and policies to deliver targeted and impactful counter fraud measures while also leading and investigating cases of suspected fraud. This will help ensure Ofgem delivers maximum impact in supporting energy consumers and driving forward net zero ambitions to tackle climate change.

You will work with a team of counter fraud professionals to provide a high-quality counter fraud service that includes, prevention and deterrence, investigation, detection, and fraud risk management. Fraud is a potential threat that exists both internally and externally and we take this threat seriously in all aspects of our work. A primary objective of the team is the prevention and detection of fraud on the various government schemes we administer to ensure compliance with scheme rules and the protection of public funds inclusive of debt collection and redress actions. We also work with external agencies to pursue further sanction actions where possible. While our counter fraud services and initiatives are primarily counter fraud focused, we also support in the reduction of error.

Here’s a blog that gives an insight into the type of work our Counter Fraud team engages in. If you have proven experience as a counter fraud leader and this sounds like the type of work you’d like to be a part of, we’d love to hear from you.

How our dedicated team fight fraud on our environmental and social programmes , Ofgem

For more information on this role and to hear from the team please join our recruitment Open Event on Tuesday 13th February at 12:00pm free on the link below.

https://buytickets.at/ofgem/1142400

Within this role you will be part of the Compliance and Enforcement profession within Ofgem, where you will be supported with all aspects of professional and personal development from the profession and our fantastic Learning and Development offering, which includes support for undertaking study for further qualifications.

Job description

Ofgem relies on having a workforce that reflects the society we serve, so we welcome candidates from all backgrounds, and especially those from underrepresented groups. While this is a full-time role, flexible working patterns and job shares are welcome. We will also support you with excellent training and development opportunities, plus a competitive benefits package.

Purpose

The record increase and volatility in global gas prices has put the energy market under severe strain, and is putting upward pressure on customers’ energy bills. We need to shield consumers from excessive price increases and make sure suppliers are doing what they can to support their customers.

Such challenging times require bold action. We are looking for people to meet the challenges we face head-on, and help us deliver a greener, fairer energy system.

You will be someone who:

• Has a proven background undertaking investigation, enforcement, compliance, risk management, fraud risk assessment and proactively countering fraud.
• Enjoys developing new skills, capabilities and expertise and being engaged across a broad range of diverse activities, including stakeholder engagement, analysis, risk management, policy development and project management.
• Is interested in the energy sector in the broad sense, passionate about ensuring good outcomes for current and future consumers, protecting consumers, and eager to help drive Ofgem’s contribution to delivering Net Zero.
• Champions our culture of inclusion and encourages, supports, and celebrates the diverse voices and experiences of our colleagues, fuelling our innovation and ensuring we best represent the consumers and the communities we serve.

Team Purpose and role

Successful candidates will be deployed to work in Delivery & Schemes.

After the initial deployment, you will be expected to work flexibly across Ofgem as a member of the Compliance & Enforcement Profession, working on cross-Ofgem projects, and/or in teams where you have in-demand specialist skills or expertise.

Delivery & Schemes

Ofgem delivers renewable energy and social programmes on behalf of government – this is done through the Delivery and Schemes Directorate. These schemes are varied – covering renewable heat, renewable electricity, energy efficiency and fuel poverty – collectively, they are worth £9bn a year. And crucially, these schemes are critical to hitting our Net Zero goals and providing support for households.

You will work with a team of counter fraud professionals to provide a high-quality counter fraud service that includes, prevention and deterrence, investigation, detection, and fraud risk management. Fraud is a potential threat that exists both internally and externally and we take this threat seriously in all aspects of our work. A primary objective of the team is the prevention and detection of fraud on the various government schemes we administer to ensure compliance with scheme rules and the protection of public funds inclusive of debt collection and redress actions. We also work with external agencies to pursue further sanction actions where possible. While our counter fraud services and initiatives are primarily counter fraud focused, we also support in the reduction of error.

Compliance and Enforcement Profession

Ofgem has recently launched a Professions framework and a successful candidate will be a member of the Compliance and Enforcement Profession. Through the Profession you shall get the support and development you need to excel. It gives you exposure to the full range of compliance and enforcement activity across Ofgem, from deterring fraud on energy efficiency schemes to monitoring the wholesale market, and everything in between.

Person specification

Key Responsibilities and Outputs

Specific responsibilities will vary depending on the role and team in which you will be placed in, but are likely to include:

Investigation and Case Management

• Counter Fraud: identifying, investigating, and mitigating fraud on the environmental and social schemes that we administer for the government.
• Leading or contributing to compliance or enforcement activity in relation to energy suppliers, scheme participants and other regulated companies, producing high quality, timely, and robust analysis of potential issues.
• Making evidence-based recommendations: identifying & escalating key issues as well as assisting in the management of risk.
• Leading, organising and project managing significant pieces of project work, coordinating closely with colleagues across the directorate to understand the impact of your work in terms of resource and output.
• Engaging with internal and external stakeholders to gather and document intelligence on compliance to inform casework, including engaging with whistle-blowers when relevant.
• Build capability in the team by driving continuous improvement of our processes and practices, identifying, and embracing opportunities for change, and championing these across the team.

Stakeholder Management

• Effectively communicating the benefits, challenges, and trade-offs of potential compliance or enforcement actions to senior colleagues​.
• Working collaboratively across team boundaries and engaging with key Ofgem functions, developing close links to manage risks and issues​.
• Representing Ofgem externally and building constructive stakeholder relationships to ensure challenges and issues are identified and resolved in consumers’ interests.
• Ensuring that guidance given to external stakeholders including suppliers is accurate, legally robust and reflective of the relevant legislation or licence conditions.

Essential Criteria

• Has a proven track record of working experience of carrying out investigations inclusive of analysing qualitative and quantitative data and evidence to arrive at conclusions and recommendations [Lead criteria].
• Excellent written and verbal communication skills that effectively communicate complex issues to non-expert audiences.
• Ability to proactively prioritise and plan your work and deliver quality outputs in a dynamic environment.
• Ability to build effective relationships and successfully influence challenging external stakeholders.

Desirable criteria

• Experience of working on fraud investigations
• Experience in high volume and/or high complexity cases
• Experience of working with various agencies/team during an investigation

Behaviours

Making Effective Decisions

Communicating and Influencing

Delivering at Pace

Benefits

Alongside your salary of £30,950, OFGEM contributes £8,356 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.