About the job

Job summary

The Department for Business and Trade (DBT) is the department for economic growth. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country.

Job description

DBT utilises the Microsoft 365 suite of applications to deliver file sharing, sites, and workflow capabilities through strategically adopted services such as Teams, SharePoint, and Office. As the department grows, so too does the requirement to deliver reliable, secure, and scalable services.    

Cloud technology is fully embraced within DBT, meaning no legacy IT. Services sit within a mix of AWS and Azure environments developed and maintained internally within the DDaT function.   

This role sits in the Digital Workplace team, which actively contributes to the DBT outcome delivery plan (ODP), acting as an enabler to the wider group.       

Main responsibilities 

As Corporate System Lead you will lead a team of MS 365 application engineers, delivering services and support to your customers through:    

• Managing incidents (identifying issues, spotting underlying trends, delivering appropriate fixes)  

• Lead and manager a team of Microsoft engineers (SharePoint, Ms Teams, Power Apps, Exchange)

• Represent the Microsoft team in senior meetings, Cross government meetings

• Provide technical expertise in migrations and collaborations

• Lead in business process improvements using Microsoft tools

• Identify and deliver roadmap components within the M365 suite, providing a timeline for change and delivery, and organising appropriate communications.  

• Task-manage non-incident and project items, including efficient use of the team’s ticketing system  

• Build cross-government relationships to gain insight into the wider delivery of service  

• Build and maintain relationships with key DBT stakeholders and supply partners 

• Regularly report on and dashboard key KPIs, metrics and service availability  

• Effective recruit team members, ensuring roles are correctly identified, profiled, and filled 

 Additionally, you will provide leadership, mentoring and coaching to the team, through:   

• Regular 1-2-1 meetings 

• Setting objectives to meet wider team/departmental goals 

• Performance management (performance reviews, celebrating success, and managing under performance where necessary) 

 

Person specification

The ideal candidate will:   

• Be a strong, confident communicator to all levels   
• Have excellent presentation skills   
• Possess the ability to positively influence senior stakeholders, creating and maintaining relationships with them  
• Be self-aware and able to turn constructive feedback into fresh thinking       
• Be passionate about delivering high quality service to our customers    
• Be able to motivate a team to deliver   

 Skills and experience

 It is essential that you have: 

• Proven experience in leading a team delivering core strategic applications 

• Technical knowledge in related areas within IT (Teams, SharePoint, MS Licencing models)

• Ability to engage with and make recommendations to stakeholders  

  It is desirable that you have: 

• Broad awareness of Microsoft environment    

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

As part of the application process you will be asked to upload a two page CV and complete a 750 word maximum personal statement outlining how you meet the essential skills and experience listed above. You can use bullet points and subheadings if you prefer. 

Sift will be from week commencing 17/06/2024 

Interviews will be from week commencing 24/07/2024

Please note these dates are indicative and may be subject to change.

If there is a high volume of applications, we will sift looking at your CV only. You may then be progressed to full sift or straight to interview.

How we interview 

At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. These are role specific and in line with the DDaT Capability Framework. 

Technical Skills

• Technical specialism 
• Technical understanding
• Availability and capacity management
• Continual service improvement 
• Incident management 
• Ownership and initiative 
• Problem management 
• Service focus 

 Behaviours

• Leadership
• Communicating and Influencing
• Developing Self and Others

How we offer 

Offers may be made in merit order based on location preferences. If you pass the bar at interview but are not the highest scoring you will be held on a 12-month reserve list in case a role becomes available. If you are judged a near miss at interview, you may be offered a post at the grade below the one you applied for. This role requires SC clearance.

DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn. 

Checks will also be made against: 

• departmental or company records (personnel files, staff reports, sick leave reports and security records) 
• UK criminal records covering both spent and unspent criminal records 
• your credit and financial history with a credit reference agency 
• security services record 
• location details 

 More about us 

This role can only be worked from within the UK, not overseas. If you are based in London, you will receive London weighting. DBT employees work in a hybrid pattern, spending 2-3 days a week (pro rata) in the office on average.  Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure on our website. Find out more about life at DBT, our benefits and meet the team by watching our video or reading our blog!  

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.