About the job

Job summary

At the Driver and Vehicle Licensing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.  

Are you someone who has a natural approach to building successful working relationships to deliver results?

Do you have excellent organisational and contract management skills?

Does the challenge of influencing others to achieve business outcomes excite you?

If so, we would love to hear from you!

Please note: This role is part time; your contracted hours will be 24 hours. This salary is pro rata as the vacancy is part time.

Job description

Working closely in a small, dynamic team, you will lead on the creation of service specifications for Occupational Health and Employee Assistance Programme, delivery of contract management, overseeing service delivery and supplier relationship management for health and well-being contracts. 

You will be responsible for overseeing that services are delivering against KPIs, within budget, meet the organisational needs and align with legislative requirements. 

Excellent stakeholder management skills are required as you will work alongside HR managers and the wider organisation to ensure contracted services support the health and well-being strategy, HR and attendance processes and wider organisational requirements through delivery of the core services and supporting health initiatives. 

This is a fantastic opportunity as you will be managing high value/business critical contracts and supporting the Head of Health and Well-being in the development and delivery of cohesive health and well-being provision. 

This role will have line management responsibility. 

Responsibilities

Key accountabilities of the role include:  

• Contract Lead officer, provide subject matter expertise (SME) to develop service requirement specifications, and work with commercial, HR and Finance colleagues on delivery of the procurement exercise at contract let. Ensuring appropriate Relevant Factors are consulted, addressing any issues in order to gain formal approval
• Lead and support the Health and Wellbeing Contract Owner responsible for the day to day management of the contracts to pro-actively identify service delivery issues and service improvement opportunities, developing mitigation and delivery plans to maintain service delivery agreements and deliver continuous improvements. Act as escalation point to the Contract Manager for resolution of service failures
• Support Head of Health and Well-being in the development and delivery of cohesive health and well-being provision, identification, co-ordination and escalation of and associated risks and issues that could affect the delivery and develop mitigations
• Manage and develop the Contract Owner to deliver effective contract management, deliver savings and continuous improvement, resolving performance issues and supplier disputes to minimise impact on service delivery, deliver line manager responsibilities. Carry out all activities relating to line management of team members are undertaken regularly and effectively 

For a full list of responsibilities, please refer to the attached Role Profile.

Additional information 

This role will be based in Swansea, and we will be operating a hybrid working model that allows you to work between home and on-site giving you greater flexibility about where and when you work, subject to business needs and this also allows for ongoing support, development, and collaboration with colleagues.  

Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA). We would encourage you to discuss the working arrangements for this role with us during the recruitment process. 

Person specification

We are looking for someone who has contract management experience with an understanding of financial budgets.

You will need to have strong stakeholder management and influencing skills, able to confidently communicate in a straightforward, honest and engaging manner, ensuring communication has a clear purpose and takes into account all needs whilst checking understanding. You will have the ability to explain your thought process in a clear and effective way.

You will be analytical minded and pay great attention to detail to ensure information is accurate and consistent. You can work calmly under pressure, remaining composed and showing resilience.

With your excellent organisational and time management skills, you will have the ability to manage multiple and often conflicting priorities to time and of a high standard.

We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues. 

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 3 months. 

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. 

• Best in class learning and development tailored to your role  
• An environment with flexible working options where we encourage a great work-life balance 
• Generous average employer contribution of 27%, depending on rate of salary and chosen pension scheme 
• 25 days holiday, increasing by one day each year up to 30 days pro rata 
• Access to the staff discount portal 
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff   

There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.   

 

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to Apply 

As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

You will need to submit a CV and personal statement of up to 1250 words. We need to understand how your skills and experience meet all the essential criteria for this role. You can use any part of your life to demonstrate your skills and experience, but it must be relevant to the role. You can refer to your work experience, education, hobbies, or interests. 

You can decide the best way to structure your personal statement. You may choose to address each of the essential criteria on their own. Or you can give one example that covers all the essential criteria we are looking for. Click here for further guidance on submitting your CV and personal statement. 

It is essential when submitting your personal statement that you provide as much detail as possible, within the word count, against the essential criteria outlined below as this will be used in conjunction with your CV to assess candidate suitability to move to the next round in the recruitment process. 

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Making Effective Decisions. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

For your CV and personal statement, please provide detailed evidence of your experience of the following essential criteria: 

• Experience of contract management
• Understanding of financial budgets, interpreting data accurately and effectively
• Excellent communication, influencing and negotiation skills
• Building and managing effective working relationships with key stakeholders
• Line management experience, driving individual and team performance 

The sift is due to take place from Tuesday 5th March 2024.

Interviews will be held from Tuesday 19th March 2024.

This interview could either be conducted via a video interview or on site at DVLA, Swansea. Further details of which will be provided to you should you be selected for interview. 

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. 

If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done. 

The selection process will be designed specifically for the role. As a result, your assessment will include: 

•              an interview 

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.  

For further information on Success Profiles visit our Careers website. 

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.