About the job

Job summary

The NCA Control Centre is the resilient, highly skilled and highly Capable 24/7 Situational Awareness Hub that sits at the heart of the National Crime Agency. 

Part of National Tasking and Co-ordination (NTaC) under the Intelligence Directorate, the NCA Control Centre operates a 24/7, 365  day a year service to maintain vital situational awareness of the NCAs  operational activity. The NCA Control Centre provides the ideal environment to gain an in depth understanding of the wider NCA and build relationships with its Stakeholders, both home and abroad.  

The NCA Control Centre works 24/7 365 days a year and officers within this team are required to work shifts on a 5 weekly pattern (which will include nights, weekends and bank holidays).

Learn more about this role

To learn more about this role, please register for the following event:

On Monday 15th July 2024 from 18:00, we are hosting a MS Teams event where you can hear from officers working within the NCA and be given the opportunity to ask questions about the role. Attendance is by invitation only. To register, please click on the following link. Registration will close on Thursday 11th July 23:00 – you will be asked for your name and email address.

Register here

Job description

Today a large quantity drugs seizure at a UK Port, tomorrow an international critical incident…no day is the same in the NCA Control Centre.  Part of National Tasking and Co-ordination (NTaC) under the NCA  Intelligence Directorate, we operate a 24/7, 365 days a year service as the beating heart of situational awareness.

The Control Centre is the first point of contact for a variety of calls and correspondence received by the NCA. They monitor NCA Operational activity and deployments and provide 24/7 support to other NCA teams within the UK and abroad. The Control Centre provides the NCA Command team with situational awareness of operational capacity, capability, effectiveness and support to Critical Incident commanders. They also provide intelligence support, business continuity management, referrals and provide specialist advice. The work of a Control Centre Officer is extremely varied and includes safeguarding, intelligence management, INTERPOL case work and assisting many other areas of the NCA business. The Control Centre is a dynamic environment dealing with time sensitive situations and is an excellent opportunity for new staff joining the agency to work with a wide spectrum of NCA Teams and Partner Agencies. All officers working in this environment are required to pass a psychological assessment before final offer and to have regular psychological assessments thereafter.

***To be considered, you will need to successfully complete SC Enhanced clearance before commencing the role***

Person specification

Main Responsibilities:

• Employ written and verbal communication skills to service Urgent, enquiries from domestic and international Law Enforcement Partners and keep clear channels of communication open (Carter, Airwave, AtHoc) with deployed NCA Officers. 
• Effectively prioritise and manage urgent, time sensitive enquiries received from members of the public, providing them with a clear understanding of how the NCA will progress and resolve their issue. 
• Adhering to agency policy and process utilise a range of decision making, prioritisation and risk assessment techniques, including the 4T and National Decision Model (NDM) to establish a suitable course of action.
• Utilise a range of internal and nationally recognised intelligence systems, both open and closed source, to provide intelligence support services and Situational Awareness capabilities to both internal and external Partners.   
• Assess, develop, record and disseminate both sensitive and non-sensitive intelligence received into the NCA and disseminate to both domestic and international Law Enforcement Partners in line with the National Intelligence Model (NIM). 
• Mentor, train and develop colleagues to increase skills and capabilities resilience within the NCA Control Centre. 
   

Benefits

Alongside your salary of £32,892, National Crime Agency contributes £8,880 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

If you wish to apply for this vacancy, you must submit your application by 23:55 on Sunday 21st July 2024.

Sift Process

You will be asked to complete a CV as part of the application process. Your CV should set out your career history including training and qualifications, with key responsibilities and achievements. Please ensure that each entry of your career history also has a few sentences outlining a description and the key elements of that role, and that you provide reasons for any gaps within the last two years. Please ensure the dates of any accreditations you are relying on are entered onto the CV. 

• CV – This will be used for information purposes only and will not be scored as part of the recruitment process.

• 3x Technical / Experience skills, as outlines in the Person Specification above, via a 250 word Statement of Suitability per criteria. 

For further application guidance please visit https://www.nationalcrimeagency.gov.uk/careers/applying-and-onboarding

Once submitted your application will be acknowledged by the Government Recruitment Service.

Please note depending on the volume of applications a Longlist at sift may be conducted on following criteria:

•  Experience of managing risk within a dynamic environment.

Candidates must pass this criteria for their application to be progressed.

A panel will then assess your application to select those demonstrating the best fit for the role by considering the evidence you have provided against the criteria set out in the Entry Criteria section.

Failure to address any or all of these may affect your application.

Sift results are expected to be released w/c Monday 19th August 2024.

Interview Details 

You will then be asked to attend an interview in order to have a more in-depth discussion of your previous experience and professional competence. 

There will be 1 round of interviews where the candidates will be assessed against the above listed Behaviours and Technical skills.

Interviews will take place throughout September and October 2024 - locations to be confirmed. Please be advised that the type of interview (eg. virtual/face-to-face) may be subject to change and successful candidates will be notified of this prior to attending. However the interview is conducted, the interview criteria will remain as detailed within this advert.

The above sift and interview dates are an indicative timeline.

Should you be successful at sift but cannot attend on the interview date(s) listed the recruitment team cannot guarantee an alternative date. Please contact the recruitment team.

Full details of the assessment process will be made available to shortlisted candidates.

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Any instances of plagiarism including copying of examples/answers from internet sources will result in a withdrawal of your application. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.

Interview Outcome 

Candidates will be alerted of the outcome of their interview via their CS Jobs Portal.  We will be retaining a candidate pool of successful applicants to draw from as vacancies arise for up to 12 months.

If your application is successful and we are unable to offer you a post immediately, you will be invited to join our reserve list. If over the next 12 months we are able to offer you a position, we will contact you as soon as possible. 

Once we make you an offer you will then go through our vetting and pre-employment checks processes.

All Appointments will be made in location merit order. 

The NCA is a law enforcement agency & as such we are part of the Criminal Justice System. Therefore if you are going into an operational role we need to be aware if any of our officers have, either before they join us or afterwards, any of the following:

• Any criminal conviction (including by Court Martial), or caution or fixed penalty notice for disorder or theft;
• Any adverse judicial findings;
• Any charges or summonses where the proceedings are not complete;
• Any misconduct or gross misconduct findings or where proceedings are not complete.

You will be asked to complete a declaration form covering the above if offered a role with the NCA. 

Each case will be considered on its merits and a positive declaration does not automatically mean that your application will not be progressed. However, should you fail to disclose a relevant matter then your application or employment will be adversely affected. If in doubt, please declare it at this stage.

Multi-Location

Where more than one location is advertised, candidates will be appointed in merit order for each location. You will be asked to state your location preference on your application.

Please be aware that you can be posted to any location that you put in your preferences. If you would only like to be posted to one location, please confirm one location only. If you are posted to a location that you have requested and you do not accept that location, you may not be offered another role.

Please note, only advertised location can be offered. Notes populated in a free text box will not be taken into consideration.

Loan/Secondment

This role is being advertised on a permanent basis. If preferable, Loan or Secondment options will also be available for existing Civil Servants (Loan) and applicants from accredited NDPBs or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

Near Miss 

If you are not found appointable at the advertised grade you may be offered the lower grade role if you are considered to meet the skills, experience and behaviours for the lower level. The benchmark for appointing to the lower grade is set at the start of each campaign. All offers will be made in merit.

If you are found appointable at the higher grade but there are no positions available you may be offered an appointment at the lower grade.

Hybrid Working

Here at the NCA we have a hybrid working arrangement in place enabling officers to work a proportion of their role remotely. Eligibility and the degree of home working will vary depending on the requirements of the role. Further details can be discussed at offer stage.

Reasonable Adjustment

We are committed to ensuring our recruitment process is inclusive and accessible to all. As part of our application process you will be prompted to provide details of any reasonable adjustment to our recruitment process that you may need. If you have a disability or long-term condition (a physical or mental impairment that has a substantial and long term effect on your ability to carry out normal day-to-day activities, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via ncarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Inclusion and Accessibility

We are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we are committed to ensuring that all candidates are treated fairly throughout the recruitment process. For details of the available group please visit https://www.nationalcrimeagency.gov.uk/careers/benefits-and-support

In order to monitor the effectiveness of the National Crime Agency’s Diversity & Inclusion strategy, the NCA require certain personal details about you on submission of your application. Please note that this will be treated in confidence and will not impact your application. You will be asked to complete an E-consent survey asking for permission to share this data with the NCA to be used for statistical/monitoring purposes only, refusal of consent to share the information will not impact your application.

If you are experiencing accessibility problems with any attachments on this advert, please contact ncarecruitment.grs@cabinetoffice.gov.uk

Additional Information 

• The NCA is a 24/7 organisation, and working patterns must support business requirements. Some roles may require you to respond at short notice or outside of core hours.
• Individuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.
• Successful candidates may be required to undertake a medical. If required, the medical will take place in either London or Warrington. Unfortunately, travel costs will not be reimbursed.
• If you are an internal candidate who has passed interview but is undergoing an internal investigation or have a written warning in place preventing a post move you may not be able to be posted until this investigation is concluded or restriction lifted. You will remain on the reserve list for a max of 12 months

VETTING REQUIREMENTS SC

All security clearances require you to provide evidence of your UK footprint where you have been physically present in the UK.

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.

Failure to meet the residency requirements will result in your security clearance application being rejected.

If you require SC clearance you will need to provide evidence of the below requirements.

Checks will be made against:

• Departmental or company records (personnel files, staff reports, sick leave reports and security records)
• UK criminal records covering both spent and unspent criminal records
• Your credit and financial history with a credit reference agency
• Security Services records

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

We encourage all candidates to visit the NCA careers page for further information please visit https://www.nationalcrimeagency.gov.uk/careers

If you have any specific queries about the role that are not covered above please contact:  ncarecruitment.grs@cabinetoffice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.