About the job

Job summary

Please refer to Job Description

Job description

Some roles in probation require employees to have access to additional intelligence systems that require a higher level of vetting.  An example of this, is the multi-agency ‘Visor’ system. If you are applying for a role that requires you to access systems such as Visor, you will be expected to undertake additional vetting for this once you commence in post, in addition to the pre-employment checks.

No specific qualifications are essential but experience and qualifications relevant to contract support and contract management are desirable

Overview of the job    

Accountable to a designated Senior Contract Manager (SCM) the CSO will support efficient and effective CRC contract management within their Area Team. The post holder will also support the work of their local contract management team and their local Operational Audit (OA) Team as required to quality assure and audit operational service delivery and deliver the Annual Service Operational Audit Plan.

It is an offender facing role in terms of working with service users to ascertain their views on the services received.

The post holder will contribute to the support of one or more CRC contracts within a portfolio of 19 contracts with a value of around £16 million p/a and it involves complex stakeholder and delivery chain relationships.

The geographical base for the CSO post can be flexible within their contract management area, and may require some work in London and other locations,

Summary    

The CSO is a support role with administrative, secretariat and data handling and analysis responsibilities. Overall the post contributes to the support of the contract management team with their remit to monitor and validate provider performance, assure delivery of services in the community and manage the relevant contracts.

Working alongside the Senior Contract Manager and Service Manager (SM), the CSO will support the delivery of the contract management governance processes in relation to designated CRCs within designated CPAs. They will provide a secretariat service by co-ordinating the Services Integration Group, Service Management Group, Relationship Management Group and Change Protocol Group and other groups as directed by the SCM and SM

The post-holder will support the work of their local contract management team and operational audit activity to assist the process of OA such as data collection and analysis, research and observation of CRC practice and performance.

The post holder will undertake research and analysis activities as required which will demand initiative and self-motivation. E.g. review of stakeholder surveys and opinions, development of 'good practice' case studies, reporting on risk and monitoring the provision of third-party commissioned services.

The post holder will also ensure that changes to data requirements are approved by the Data Gateway Services protocol.

The geographical base for the CSO post can be flexible within their contract management Area, and will require some work in London and other locations
 

Responsibilities, Activities and Duties    :

The job holder will be required to carry out the following responsibilities, activities and duties:

•    Providing secretariat support to the Senior Contract Managers and Service Managers; the Relationship Management, Service Management, Service Integration and Change Protocol Group and any other meetings convened by them.

o    Arranging and distributing the agenda and papers with direction from the relevant chair.

o    Producing first draft minutes and action logs.
o    Maintaining formal documentation, Terms of Reference, membership and distribution lists.

o    Following-up with action owners for updates.
o    Filing, archiving and enacting version control on all relevant documentation.

•    Supporting their local contract management team and their Operational Audit Team to deliver their annual programme of assurance activities to operationally audit and analyse provider delivery data including: regular sample testing of CRC performance information & validation of reported data; involvement in periodic process review activities; and observation of CRC activities.

•    Reviewing and monitoring performance data in relation to designated CRCs within designated CPAs.

•    Supporting Senior Contract Managers and Service Managers in the delivery of on- going contract management activities with CRCs – e.g. following-up requests for information, scheduling of ad hoc meetings

•    Conducting research and analysis activities as required by Area Team mangers –
e.g. review of stakeholder surveys and opinions, analysis of MI trends and issues, development of ‘good practice’ case studies, reporting on risk and monitoring the Provision of third-party commissioned services

•    Providing information to Director/ MoJ and others as required
•    Ensuring changes to data requirements are approved by the Data Gateway Services protocol

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re‐examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £34,862, HM Prison & Probation Service contributes £9,447 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.